Taco Bell

4.0
814 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 837 W Morton in Jacksonville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
837 W Morton, Jacksonville, IL
62650, United States

Hours

Reviews

4.0
814 reviews
5 stars
385
4 stars
197
3 stars
119
2 stars
42
1 star
71

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Customer Service

Feedback on staff interactions was mixed; while some praised friendly service, others experienced rudeness and poor management.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about inconsistency in taste and presentation.

Speed of Service

Customers noted slow service at times, particularly during busy hours, leading to long wait times.

Overall Experience

While some customers enjoyed their meals and praised the location, others expressed frustration with management and service issues.
  • JP
    John Plunk
    1 day ago
    5.0
    I don't eat here often, but I do love me some Taco Bell!!
  • LB
    logan basham
    Jan 2, 2026
    1.0
    Management is a joke ordered through the app never got our food 5 different drivers were assigned never got our food was told to call a number that wasn’t even open so no food no refund Jeff is a joke told us that they can’t just replace it because then they would be out money. What about the customer that never got there food what about the money there out for something they paid for that they never recieved. Never again will I step foot in there I’ve worked fast food for years and we’re always told to make things right for customers so I don’t understand why Taco Bell never got the menu your employees eat more than the $35 dollars worth of food we ordered that you wouldn’t replace or even try to do anything about throughout there shifts I would know I worked there and quit because of the management.
  • BB
    Blake Barnett
    Dec 3, 2025
    1.0
    If you place an order online, make sure you hit in store not drive through or you'll have to go back outside, get in your car, get back at the back of the line OUT TO THE STREET. To get food you ordered 20 minutes ago. Couldn't even make it for the person picking up my food in store. Made her go get in the back of the line and wait. Then acted like that was weird of them to do but that was it? Very unnecessary and inconsiderate.
  • DL
    Dale Lakes
    Nov 15, 2025
    1.0
    Nasty food cold and disrespectful staff
  • KW
    Kenneth Walker
    Nov 10, 2025
    3.0
    A little slow on drive thru

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell in Jacksonville, IL?

The drive-through is open Monday to Thursday and Sunday from 7:00 AM to 2:00 AM, and on Friday and Saturday from 7:00 AM to 3:00 AM.

Where is the Taco Bell located in Jacksonville?

It is located at 837 W Morton, Jacksonville, IL 62650, USA.