Dairy Queen Grill & Chill

4.0
482 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1360 S Main St, Jacksonville, IL
62650-3341, United States

Hours

Reviews

4.0
482 reviews
5 stars
236
4 stars
123
3 stars
52
2 stars
21
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor service.

Order Accuracy

Many customers expressed frustration over incorrect orders and missing items, indicating a consistent issue with order fulfillment.

Food Freshness

While some reviews highlight fresh and delicious food, others mention cold or improperly prepared items, suggesting inconsistency in food quality.

Cleanliness

The cleanliness of the establishment received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions.

Drive-Thru Experience

The drive-thru service is often described as slow, with long wait times and issues with communication reported by several customers.
  • TB
    Troy Brincks
    Dec 3, 2025
    5.0
    They always make your food fresh to order. My only complaint is that they literally won't do anything to restock their dq sandwiches. They won't just make you one even though they make them on sight.
  • SF
    Samuel Ferguson
    Oct 13, 2025
    5.0
    Nice fast food
  • KS
    Kim Simpson
    Oct 7, 2025
    5.0
    Friendly
  • BM
    Brian Mccombs
    Aug 15, 2025
    5.0
    Came here today (08/15/25). Ice cream was good as usual but the service was even better. We waited to the drive thru screen for an extended amount of time so we pulled forward to the window. The gentlemen that took our order was very courteous and apologized multiple times for the inconvenience due to a headset that had went dead.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, Chicken Strip Baskets, and Grillburgers®.

What are Dairy Queen Grill & Chill's regular operating hours?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.