Wendy's

3.7
620 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1171 North Rohlwing Road, Itasca, IL
60143, United States

Hours

Reviews

3.7
620 reviews
5 stars
265
4 stars
128
3 stars
91
2 stars
35
1 star
101

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food being cold, stale, or incorrect, leading to dissatisfaction.

Service Attitude

Many reviews highlighted unfriendly or rude staff, particularly in the drive-thru, contributing to a negative customer experience.

Order Accuracy

Numerous customers experienced problems with incorrect orders, missing items, or being overcharged.

Operational Hours

Several reviews mentioned discrepancies in the posted hours, with the restaurant often being closed or not serving breakfast as advertised.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during their visits.
  • GP
    Great Places
    Dec 1, 2025
    1.0
    Can you see the issue in this picture??? My son choked on a piece of hair! I’ll be calling the health department! This is the second time in 2 weeks!!! I’ll never come back here. I use to come here often. I already had a credit because the food has been cold here multiple times. Today’s breakfast was cold, I let it slide but then to find a hair?!? No, I won’t even call the restaurant this time. This is just these people don’t care ! This is disgusting.
  • DG
    Dana Galdos
    Nov 21, 2025
    1.0
    The drive thru lady’s are really mean, this is the third time I got there and end up not getting food because they are so mean.
  • GB
    Gus Basdekis
    Nov 19, 2025
    4.0
    Meaty chunky nice flavor chilli, nuggets,& the baconator!
  • AC
    Alberto C
    Nov 9, 2025
    5.0
    Been going here for 3-4 years, I believe they had some sort of change in management or other as they used to be closed most of the time a while. Food is always good and the new employees are nice to be around. Store still closes early some days but overall experience has improved by a significant amount
  • JC
    jose castro
    Nov 2, 2025
    1.0
    Very slow

Frequently Asked Questions About Wendy's

Is 1171 North Rohlwing Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-thru in Itasca, IL?

The drive-thru is open Monday through Saturday from 8:00 AM to 10:00 PM, and on Sunday from 10:30 AM to 6:00 PM.