Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, with several customers expressing disappointment in the freshness and taste.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and unsanitary conditions, indicating inconsistency in maintenance.
Order Accuracy
A significant number of reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and quick service at certain times, indicating that experiences can vary.
VK
Violeta Kolo
Feb 2, 2026
1.0
Very bad drive-thru experience. First, no one answered at the first drive-thru speaker. I drove to another window and again no one answered. After that, an employee told me that their rule is: if no one answers at the first drive-thru, you should go to another one. There was no sign or instruction anywhere explaining this, so how is a customer supposed to know?
I was in my car speaking with my husband on a hands-free phone call. I ordered a coffee without any issues. While pulling forward, I continued speaking with my husband. When I reached the payment window, a woman (later told her name was Maria, a swing manager) opened the window and started yelling at me, saying I shouldn’t be speaking another language. She clearly did not realize I was on a phone call with my husband. This was extremely rude and inappropriate.
The young employee who was taking my card looked shocked by her behavior as well. I asked if it was acceptable for a manager to yell at a customer. Part of what Maria was yelling was even in Spanish, which I did not understand. Another woman came from the office and tried to ask Maria what the problem was and why she was yelling at a customer, but Maria refused to explain or come back to speak with me. The office employee said she would talk to her.
At that point, I no longer felt comfortable and decided not to take the coffee and just left. This was unprofessional, disrespectful, and unacceptable customer service. I will not be returning to this McDonald’s.
YG
Yoaris Gonzalez
Jan 25, 2026
1.0
Terrible service today. I ordered a plain hamburger and they gave me one with cheese. I went to the counter and told them they gave me a cheeseburger when I ordered one without cheese, and the manager came over and told me I had to buy another one because that's how I ordered it. I showed her the receipt and she kept saying that's how I ordered it. She kept saying I had to order another one.
MB
Maria Brito
Jan 25, 2026
1.0
Hoy domingo mi esposo compro 2 desayunos a las 9 am y no pusieron las papas hagan bien su trabajo por que no es gratis
A
Алишер Садыков
Jan 1, 2026
1.0
Not working after 11pm. I came 15 minutes ago time is 11:37pm , and they closed
What are the regular operating hours for McDonald's in Itasca, IL?
McDonald's in Itasca, IL is open from 4:30 AM to midnight Monday through Saturday, and from 5:30 AM to midnight on Sundays.
Does this McDonald's location have drive-through service and what are the hours?
Yes, the McDonald's location has a drive-through open from 4:30 AM to midnight Monday through Thursday and Sunday, and extended hours until 1:00 AM on Friday and Saturday.
What types of payment does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa as payment options.
Can I order McDonald's for delivery or pickup?
Yes, McDonald's offers curbside pickup, delivery, same day delivery, and no contact delivery services.
Is there a mobile app available to order from McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What services does McDonald's offer at this location?
The location offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Are there any nearby coffee shops to McDonald's in Itasca where I can visit?
Yes, Dunkin' is a nearby coffee shop and bakery where you can enjoy coffee and donuts near McDonald's in Itasca.
What other fast food options are near McDonald's in Itasca?
Nearby fast food options include Wendy's and another McDonald's, providing different choices for quick meals.
If I need a pharmacy or convenience store near McDonald's, where can I go?
Walgreens is located nearby and offers pharmacy, convenience, and cosmetic supplies close to McDonald's.
Are there any nearby dessert or ice cream shops near McDonald's in Itasca?
Yes, Baskin-Robbins is close by and offers ice cream, bakery items, and smoothies near McDonald's.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: