McDonald's

3.6
759 reviews
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Business Details

1301 E Irving Park Rd, Itasca, IL
60143, United States
(630) 250-1065
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1301 E Irving Park Rd, Itasca, IL
60143, United States

Hours

Reviews

3.6
759 reviews
5 stars
306
4 stars
163
3 stars
110
2 stars
46
1 star
134

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.

Service Quality

Many reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.

Food Freshness

Customers expressed dissatisfaction with the quality of food, noting that items were often cold, stale, or not prepared correctly.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Management Issues

Feedback indicated a lack of effective management, with complaints about staff training and overall operational inefficiencies.
  • WM
    William Miller
    1 day ago
    4.0
    The app was easy to use. My order was quickly prepared and served by a friendly staff member. Unfortunately my food was served at room temperature.
  • MW
    Mike Wiley
    6 days ago
    5.0
    I recently visited McDonald’s, and I was genuinely impressed with the overall experience from the moment I pulled into the parking lot. One of the first things that stood out was how spacious and well-organized the parking area was. Even during a busy time of day, I had no trouble finding a spot close to the entrance, which made the visit feel convenient and stress-free from the start. Inside, the customer service was exceptional. The staff greeted me right away with friendly smiles and a positive attitude that set the tone for the rest of my visit. My order was taken promptly, and the employee at the counter made sure everything was accurate, even repeating it back to confirm. It’s small touches like that which really show they care about providing great service. The dining area was clean, the food came out hot and fresh, and the employees checked in to make sure everything was satisfactory—something you don’t always expect from fast food but definitely appreciate. Even the drive-thru seemed to move quickly and efficiently for those coming in after me. Overall, this McDonald’s location delivered a smooth, pleasant, and well-managed experience. With great parking and outstanding customer service, it’s definitely one I’ll be returning to.
  • DD
    Daria Dzoban
    Oct 28, 2025
    1.0
    ordered meal and smoothie. They wanted to left me without smoothie but i noticed that and they didn’t put extra beef cutlet which i paid for.
  • EA
    Erik A
    Oct 16, 2025
    2.0
    They don’t pay attention to your order in the drive-thru. They cut you off when you still have more items in your order. They also forget your sauce packets very frequently
  • MZ
    Marco RELA (zNLE)
    Oct 14, 2025
    1.0
    I asked for no pickles, no tomatoes no sauce but they gave me all of that when I asked for a new one they said they can’t do that
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Itasca, IL?

McDonald's in Itasca, IL is open from 4:30 AM to midnight Monday through Saturday, and from 5:30 AM to midnight on Sundays.

Does this McDonald's location have drive-through service and what are the hours?

Yes, the McDonald's location has a drive-through open from 4:30 AM to midnight Monday through Thursday and Sunday, and extended hours until 1:00 AM on Friday and Saturday.