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McDonald's

3.6
(774 reviews)

Business Details

1301 E Irving Park Rd, Itasca, IL
60143, United States
(630) 250-1065
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1301 E Irving Park Rd, Itasca, IL
60143, United States

Hours

Reviews

3.6
774 reviews
5 stars
311
4 stars
166
3 stars
111
2 stars
46
1 star
140

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with several customers expressing disappointment in the freshness and taste.

Cleanliness

While some customers noted cleanliness, others reported dirty tables and unsanitary conditions, indicating inconsistency in maintenance.

Order Accuracy

A significant number of reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service at certain times, indicating that experiences can vary.
  • VK
    Violeta Kolo
    Feb 2, 2026
    1.0
    Very bad drive-thru experience. First, no one answered at the first drive-thru speaker. I drove to another window and again no one answered. After that, an employee told me that their rule is: if no one answers at the first drive-thru, you should go to another one. There was no sign or instruction anywhere explaining this, so how is a customer supposed to know? I was in my car speaking with my husband on a hands-free phone call. I ordered a coffee without any issues. While pulling forward, I continued speaking with my husband. When I reached the payment window, a woman (later told her name was Maria, a swing manager) opened the window and started yelling at me, saying I shouldn’t be speaking another language. She clearly did not realize I was on a phone call with my husband. This was extremely rude and inappropriate. The young employee who was taking my card looked shocked by her behavior as well. I asked if it was acceptable for a manager to yell at a customer. Part of what Maria was yelling was even in Spanish, which I did not understand. Another woman came from the office and tried to ask Maria what the problem was and why she was yelling at a customer, but Maria refused to explain or come back to speak with me. The office employee said she would talk to her. At that point, I no longer felt comfortable and decided not to take the coffee and just left. This was unprofessional, disrespectful, and unacceptable customer service. I will not be returning to this McDonald’s.
  • YG
    Yoaris Gonzalez
    Jan 25, 2026
    1.0
    Terrible service today. I ordered a plain hamburger and they gave me one with cheese. I went to the counter and told them they gave me a cheeseburger when I ordered one without cheese, and the manager came over and told me I had to buy another one because that's how I ordered it. I showed her the receipt and she kept saying that's how I ordered it. She kept saying I had to order another one.
  • MB
    Maria Brito
    Jan 25, 2026
    1.0
    Hoy domingo mi esposo compro 2 desayunos a las 9 am y no pusieron las papas hagan bien su trabajo por que no es gratis
  • A
    Алишер Садыков
    Jan 1, 2026
    1.0
    Not working after 11pm. I came 15 minutes ago time is 11:37pm , and they closed
  • UK
    Uruay K
    Dec 23, 2025
    4.0
    It is good

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Itasca, IL?

McDonald's in Itasca, IL is open from 4:30 AM to midnight Monday through Saturday, and from 5:30 AM to midnight on Sundays.

Does this McDonald's location have drive-through service and what are the hours?

Yes, the McDonald's location has a drive-through open from 4:30 AM to midnight Monday through Thursday and Sunday, and extended hours until 1:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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