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McDonald's

3.6
(770 reviews)

Business Details

600 W State Rd, Island Lake, IL
60042, United States
(847) 487-1720
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
600 W State Rd, Island Lake, IL
60042, United States

Hours

Reviews

3.6
770 reviews
5 stars
295
4 stars
165
3 stars
131
2 stars
51
1 star
128

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Quality

Service was often described as slow, with rude or unprofessional staff in several instances.

Food Freshness

While some customers enjoyed fresh and hot food, others experienced cold or undercooked meals.

Cleanliness

The restaurant was noted for being clean, but some customers reported unsanitary conditions.

Customer Experience

Mixed reviews on overall experience, with some praising friendly staff while others expressed frustration with service.
  • TT
    tristan.universe
    Feb 11, 2026
    1.0
    The food is never fresh here and more than half the time something’s missing from my order. There are plenty of other McDonalds in the area worth giving your money to. AVOID THIS ONE
  • SS
    Syl
    Jan 12, 2026
    5.0
    Food was made fresh and hot and staff members were very very friendly. Thank you for your service
  • TS
    Todd Sheridan
    Jan 3, 2026
    2.0
    They forget something from the order every single time we go there. The food we do get is decent, though.
  • RB
    RS Blum
    Dec 28, 2025
    3.0
    One McDonald's just like the others. Good is fine and predictable. Works in a pinch.
  • AR
    Anthony R
    Dec 19, 2025
    1.0
    Had an issue with a drive-thru order. The manager initially took my order over the microphone and seemed aggressive from the start. When I reached the window, my simple issue still wasn’t resolved. She appeared to avoid the window and was unwilling to fix a basic mistake. I ended up leaving with no food at all after waiting in drive through. I went elsewhere instead. For me, it’s the principle—basic customer service and accountability matter.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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