Dunkin'

Reviews

• AL

  Alex De Leon

  5 days ago
  1.0
  really bad service, t people a guy and a lady Saturday morning. bad experience
• LH

  Luke Hamilton

  Apr 19, 2026
  1.0
  Don’t go in the morning we waiting in the drive through line for 10 minutes to get four donuts. We finally got up to the window. Then we waited for about two minutes as four people keep walking around and passing the window. Finally something came up to us and asked us what do we order?
• JB

  Justin Berdell

  Apr 19, 2026
  1.0
  The drive through is so slow I waited and waited and by the time I just gave up and left so too had literally half the other cars in the line. The next person in line when I left was still the next person from when I showed up. This location is losing so much money due to terrible service. Management needs to be fired and replaced, they clearly don't know how to operate the business. Just look how bad all the reviews are.
• CT

  Charlie T-P

  Apr 18, 2026
  1.0
  4:14pm Saturday 4/18/26. I ordered at the window and was ignored while the lady inside attended two teenage boys inside. I was waiting at the window for over ten minutes and she didn't even look when I tried knocking. This is ridiculous. My toddler was getting increasingly hysterical as we waited so I had no choice but to go elsewhere. Very upsetting as we just spent three hours driving back and forth from the airport.
• BB

  Ben

  Apr 4, 2026
  2.0
  A Masterclass in Temporal Distortion If you have ever wondered what it would be like to watch the heat death of the universe in real-time, please pull into the drive-thru of the Dunkin' in Island Lake. This isn't just a coffee shop; it is a sprawling, slow-motion performance art piece dedicated to the concept of "The Eternal Wait." The Line: A New Suburban Landform The drive-thru line here is so legendary it’s currently being considered for protected status as a local landmark. It doesn't just "back up"; it creates a permanent geological feature along Route 176. I once saw a man enter the line to buy a sourdough breakfast sandwich and by the time he reached the window, his lease was up, his toddler had graduated high school, and the Chicago Bears had finally found a franchise quarterback (just kidding, that last one is impossible). The Staffing Situation: One Brave Soul Against the Void Inside, you will find a staffing level that can best be described as "Ghost Town Chic." There is usually one heroic individual behind the counter who is simultaneously trying to brew coffee, frost four dozen donuts, and maintain their sanity while the ticket machine screams like a banshee in a blender. It’s not a workplace; it’s a survivalist reality show where the prize is a 15-minute unpaid break that never actually happens. The "V.I.P." Consultants (The Owner's Friends) But the real magic happens when the "Consultants" arrive. These are the owner’s buddies—distinguishable by their lack of uniforms and their uncanny ability to be exactly where they are least needed. They don't make lattes. They don't take orders. Instead, they provide "critical oversight" by: Standing in the exact path of the only person actually working. Checking the structural integrity of the napkin dispenser for fifteen minutes. Staring intensely at the espresso machine as if they are trying to fix it with their minds (they aren't). Engaging the lone employee in a deep conversation about their weekend plans while there are seventeen people at the counter who haven't seen a Munchkin in forty minutes. The Verdict 1/5 Stars for Speed. 5/5 Stars for Absurdist Theater. If you have a three-day weekend, a full tank of gas, and a desire to watch three guys in North Face jackets explain "efficiency" to a crying teenager, this is your spot. Come for the Original Blend, stay because the car behind you has blocked you in and you literally have no choice