Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 17500 S Halsted Street! Dive into the authentic taste of Chicago Street food at our 70s Hippie/Bohemian themed restaurant, just 2.2 miles from Homewood Train Station. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
6,881 reviews
5 stars
3,702
4 stars
1,387
3 stars
650
2 stars
352
1 star
790
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the Italian beef and burgers, there were several complaints about cold food, incorrect orders, and food safety issues.
Service Speed
Numerous reviews highlighted slow service, particularly during busy hours, with long wait times reported in both the drive-thru and dining areas.
Cleanliness
Several customers expressed disappointment regarding the cleanliness of the restaurant, mentioning dirty tables, sticky floors, and unsanitary conditions in the restrooms.
Customer Service
Mixed feedback on customer service; some staff were noted as friendly and helpful, while others were described as rude or inattentive.
Atmosphere
The restaurant's decor and atmosphere received positive remarks, with many customers enjoying the themed environment and music.
- JSJoyce Smith5 days ago4.0One of favorite places to eat.my first time I ever had a problem with my food my free slice of birthday cake had hair in it I was grossed out. Didn't call to complain because it was free. It clean from what I could see. I still love my double cheeseburger with no ketchup. I'll still buy the double cheeseburger just not the cake. Great service sweet girl kept smile and saying thank you.
- RHRonnie Hickmon6 days ago3.0Standard service that they normally provide. The guy was available upon me driving up, the orders was smooth, accurate, and quick.
- BRBrad RuthNov 11, 20254.0Usually they have the music too loud at this location. It's portillo's and the food is constantly the same as all portillo's. The service isn't Fantastic here. Kind of s l o w...... but sometimes it's where we end up. Good location to stick to the drive through or order and pickup.
- MRMelanie ReblinNov 9, 20251.0I just sat in this drive thru for about 40 minutes. It's a Sunday at almost 6pm. I ordered a salad, a hot dog, cheeseburger and fries... I paid cash with a $50 bill. The girl taking orders and running the food didn't bother to ask about where my order was, I thought she'd just let me sit at that window until I gave up and drove off. I asked if she checked on my order and she didn't even acknowledge me. A guy eventually came to help her out and he asked for me, my order didnt seem to exist, and I didnt even get a "sorry" for sitting there, ignored for over a half hour. If I were you, I'd check to make sure your runner isnt stealing your cash. There was a truck in front of me that also seemed to have issues and sat a long time. Pretty irritating experience.
- CBCheryle BrownCrawfordNov 6, 20251.0Very dirty place to eat. Both times I got food I got sick. Young people playing with cell phones. The Manger looked at me like I was crazy when I told her the ice tea was out she never went to check it out. I would never eat at the Homewood location again
Frequently Asked Questions About Portillo's Homewood
What are the operating hours of Portillo's Homewood?
Portillo's Homewood is open from 10:00 AM to 1:00 AM every day of the week.
Does Portillo's Homewood offer drive-through service?
Yes, Portillo's Homewood has a drive-through open daily from 10:00 AM to 1:00 AM.
What type of food is served at Portillo's Homewood?
Portillo's Homewood serves authentic Chicago street food including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salad, and desserts like their famous chocolate cake shake.
Is Portillo's Homewood family-friendly?
Yes, the restaurant is family-friendly and welcomes children, featuring amenities such as high chairs and accessible seating.
Does Portillo's Homewood provide catering and delivery options?
Yes, Portillo's Homewood offers convenient delivery and catering services.
What are the payment options available at Portillo's Homewood?
Portillo's Homewood accepts American Express, Discover, MasterCard, and Visa credit cards for payment.
Is Portillo's Homewood accessible for customers with disabilities?
Yes, Portillo's Homewood has wheelchair-accessible entrances, parking, seating, and restrooms.
What nearby dining options are close to Portillo's Homewood?
Nearby dining options include Buffalo Wild Wings, Chick-fil-A Homewood, Taco Bell, KFC, Panera Bread, and Potbelly Sandwich Shop, giving customers a variety of choices for meals before or after visiting Portillo's.
What entertainment or shopping options are near Portillo's Homewood?
Near Portillo's Homewood, customers can visit Dollar Tree for discount shopping, SEVA Beauty spa for spa services, and Mattress Firm for furniture shopping, perfect for combining errands with a meal.
How can I reach Portillo's Homewood via public transit?
Portillo's Homewood is conveniently located just 2.2 miles from the Homewood Train Station, making it accessible for customers using public transportation.