Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
835 reviews
5 stars
395
4 stars
198
3 stars
106
2 stars
39
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on service quality, with some employees noted as rude or unprofessional, while others were praised for friendliness and helpfulness.
Food Quality
Inconsistent food quality reported, with some customers receiving cold or improperly cooked items, while others enjoyed fresh and tasty meals.
Cleanliness
Concerns about cleanliness, including dirty dining areas and pest issues, were frequently mentioned.
Order Accuracy
Several customers reported issues with incorrect or incomplete orders, particularly in drive-thru service.
- HAHeather A6 days ago2.0Dear franchise Owners of Wendy's, No One likes your AI drive thru! It sucks! Get rid of it! I couldn't even ask for light ice in my drink or the most basic requests like no lettuce. Talk about a waste of technology and money! We ended up having to go into the restaurant to order food! If Wendy's keeps going with the AI stuff, you will soon find your restaurant chain to be closed. They already closed the one in Joliet!
- DGDora GarciaDec 26, 20251.0This location has a new automated drive-thru opinion only, no more human interaction when ordering. The system doesn't understand the phrase "cherry coke zero no ice." On the receipt it did say no ice. Unfortunately, when I received my drink it came with ice. At least if it was out they could have asked me at the window if I wanted something different? Hope they figure it out.
- MSMia SmithDec 24, 20251.0Lazy Guys
- GGGMDec 16, 20251.0I went through the drive-thru and was greeted by AI. I asked if I could speak to a human, and the AI responded again. I specifically wanted human interaction. If this is being used to save on staffing costs, then the pricing should reflect that I drove off without ordering. I don’t want to use AI or kiosks to place my order. If this is something they plan to force on customers, I will no longer eat with this company
- ABAndrew BolekDec 13, 20254.0I've always been fond of Wendy's, especially when the service is pleasant and inviting, this location felt both. The employees while busy, looked at ease and in harmony with what they were doing. It's says a lot about an establishment and it's management when workers seem to enjoy what their doing. I truly believe that joy makes it into your food. Clean storefront and tidy bathroom. They also use kiosks for ordering which was nice compared to my home location. It made ordering easy, acurate, and swift. Overall a nice impression for my first time at this location.
Frequently Asked Questions About Wendy's
Is Hoffman Estates Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's drive-thru at 29 W. Golf Rd., Hoffman Estates?
The drive-thru is open Monday through Friday from 6:30 AM to 1:00 AM, and on Saturday and Sunday from 7:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 29 W. Golf Rd. serves breakfast including combos, sandwiches, coffee, and sides.
Is Wendy's in Hoffman Estates currently open?
Yes, this Wendy's location is open and committed to serving customers every day.
What payment options are accepted at this Wendy's?
This Wendy's location accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I place an order online or via an app for this Wendy's?
Yes, you can order through the Wendy's mobile app or online at order.wendys.com.
Does this Wendy's location have a drive-thru, takeout, and delivery?
Yes, this Wendy's offers drive-thru, takeout, delivery, and dine-in options.
How can I contact Wendy's if I have feedback or questions about this location?
You can contact Wendy's Customer Care through the website's live chat, call 888-624-8140, fill out their customer satisfaction survey, or call the location directly at (847) 885-4637.
Are there nearby food options around Wendy's at 29 W. Golf Rd.?
Yes, nearby food options include McDonald's, Chipotle Mexican Grill, Boston Market, and Denny's, which you might visit before or after dining at Wendy's.
What nearby gas stations and convenience stores are close to Wendy's?
Nearby gas stations and convenience stores include Bucky’s, Exxon & Mobil Stations, Casey’s, and Mobil, which can be convenient for fueling or quick stops when visiting Wendy's.
What other services and stores are near Wendy's that I can visit while in the area?
Nearby, you can find Savers thrift store, Royal Dental Care, Hair Cuttery salon, BMO Harris Bank, and Petland Hoffman Estates for shopping, health, and financial needs during your visit.