Wendy's

3.9
828 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
29 W. Golf Rd., Hoffman Estates, IL
60169, United States

Hours

Reviews

3.9
828 reviews
5 stars
392
4 stars
197
3 stars
107
2 stars
38
1 star
94

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including cold items, undercooked meat, and stale or overcooked fries.

Customer Service

Mixed reviews on customer service; some employees were described as friendly and helpful, while others were noted for being rude or unprofessional.

Cleanliness

Multiple reviews mentioned cleanliness issues, including dirty floors, pest problems, and unsanitary conditions.

Order Accuracy

There were frequent complaints about incorrect or incomplete orders, particularly in the drive-thru.

Speed of Service

Service speed varied, with some customers experiencing quick service while others reported long wait times.
  • EK
    Evelina Korin
    Nov 12, 2025
    1.0
    bad customer service
  • MC
    Marcos Campos
    Nov 4, 2025
    5.0
    I love Wendy’s food but the only problem is guys always forgot something in my orders
  • DE
    def Unique Etc.
    Oct 9, 2025
    1.0
    Everything in our order was cold, the fries tasted old on top of being cold. Wouldn't recommend
  • BL
    Becca Locke
    Oct 7, 2025
    5.0
    This review has taken me awhile, but I wanted to take note of a worker that was there on July 11th at the front counter. I believe her name was Angela. She helped me with getting a bunch of lemonade for a bridal shower I was throwing. She was so sweet and friendly and really helpful. Thank you so much, Angela!
  • TM
    Todd Moody
    Oct 3, 2025
    2.0
    That was not 6 pieces of bacon!

Frequently Asked Questions About Wendy's

Is Hoffman Estates Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.