Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,020 reviews
5 stars
409
4 stars
202
3 stars
140
2 stars
70
1 star
199
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some receiving cold or stale items, while others enjoyed hot and fresh meals.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
Several customers noted cleanliness issues, such as dirty tables and overflowing trash cans.
Order Accuracy
Many customers experienced problems with incorrect orders, leading to frustration and dissatisfaction.
Positive Staff Interactions
Despite the negative feedback, some customers praised friendly and helpful employees, indicating that service quality can vary.
- MHMick Heron2 days ago3.0got take out food took awhile as i reached into the paper bag containing my mcrib the sandwich slid out of the box into the paper bag coating other peoples burgers in Sloppy BBQ sauce.
- PDPriscilla DominguezNov 17, 20252.0My food has been cold on countless of occasions. Another time I was sitting in the driveway say third window for 20 minutes for one apple pie. No estimate time was told to me they just ignored me. I knocked on the window and honked with no response. Extremely unprofessional and rude.
- LRLakeshia RupertNov 7, 20251.0My son don’t eat cheese and it’s always cheese on my order after I asks for no cheese people have food allergies and so and so the meat is thin to take it off and I was in cab just wasting my time and money talking to Jerry the manager as if this my fault and I shouldn’t be mad this keeps happening you can clearly see I asked for no cheese don’t be mad at me for being mad everyone have a job to do and it should be done how the customer asked I’m spending my money they are trained to make orders talking about I gave a long story at the window about me working at McDonald’s being funny when my order wasn’t ready and the guy said he need me to move to the next window because of the drive thru time all I said was I know I worked at McDonald’s that’s it so how my story long and boring you worry about the wrong thing and not customer service
- JMJohn Paul MarksOct 23, 20251.0They did something gross to my food it tastes nasty like just not normal i’m like 100% that they did something to my food that’s why I stopped eating it immediately they messed up my kids food and I guess they took it offensively I was very polite and kind . the lady manager was upset
- JRjim rOct 14, 20252.0Order 2 chicken snack wraps. I live 5 minutes from this McDonalds and I grabbed one out the bag when I got home, it was so old, cold and hard I just tossed both in the trash.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 2270 W Higgins Rd, Hoffman Estates?
McDonald's at 2270 W Higgins Rd operates from 5:00 AM to 11:00 PM most days, with extended hours until midnight or 1:00 AM on Friday and Saturday.
What delivery services does McDonald's Hoffman Estates offer?
They offer delivery, curbside pickup, same day delivery, and no-contact delivery services.
Can I order McDonald's for delivery online?
Yes, you can order for delivery online via their delivery URL: https://mcdonalds.order.online/business/-5579
Does the McDonald's on W Higgins Rd have a drive-thru service?
Yes, this McDonald's location offers drive-thru service with hours typically from 5:00 AM to 11:00 PM, extended to midnight or 1:00 AM on weekends.
What payment options are accepted at McDonald's Hoffman Estates?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app for ordering at McDonald's?
Yes, you can order through the McDonald's app available on iOS and Android: https://apps.apple.com/us/app/mcdonalds/id922103212 and https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US
What other fast food restaurants are near McDonald's at 2270 W Higgins Rd?
Nearby fast food options include another McDonald's, Popeyes Louisiana Kitchen, and Buona, which also offers Italian and American cuisine.
Are there convenient stores or gas stations near McDonald's Hoffman Estates for quick stops?
Yes, 7-Eleven convenience store and Exxon gas station are close by for quick shopping or fueling needs.
What community or government buildings are close to McDonald's?
Hoffman Estates Village Hall is nearby, making McDonald's a convenient dining option after visiting local government offices.
Are there medical or dental offices near McDonald's where customers might combine errands?
Yes, there are several medical facilities nearby such as Frank A. Zorrilla (cosmetic dentist), Sheppard Periodontics, and Northwest Neurology, making it convenient for customers to visit after appointments.