Brand Certified
McDonald's
3.5(1036 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
2270 W Higgins Rd, Hoffman Estates, IL
60169, United States
Certified by McDonald's • Feb 22, 2026
(847) 843-0380
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.5
1,036 reviews
5 stars
414
4 stars
204
3 stars
140
2 stars
70
1 star
208
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, rude employees, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted issues with food preparation, including cold, stale, or improperly cooked items, as well as incorrect orders.
Cleanliness
Several customers noted that the restaurant was messy, with dirty tables and overflowing trash cans.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- CPCharles PerryFeb 14, 20265.0This is McDonald's, when it comes to the good you should know what to expect by now. The service of the current staff here, especially in the morning. Top notch.
- SSShannonFeb 3, 20265.0This location is my favorite one. The whole team provides great service and the food is ALWAYS fresh when I go no matter the time of day. This morning the customer really stood out to me. I kept trying to use a reward coupon in the app for any kind of steak breakfast sandwich but it doesn't allow it. As I kept changing my order to every type of steak sandwich being half sleep after 16 hours the employees were so so kind and laughing and overall awesome. Who ever the new guy and the other young man working with him wereplus whoever was in the kitchen, they were great. It was very nice to see people so bubbly in the early morning.
- AKAlihan KulgeldievJan 21, 20261.0The food taste way different than the other locations,the bread is always so hard.The main thing is the workers really slow and no welcomly,i wound’t recommend you to go there.
- TGthat one guyJan 19, 20261.0Got a triple cheeseburger, went through the drive though for it and when I finally got to my destination, the burger looked like it had been dragged through the grease trap of the grill. Burnt chunks littering the burger in random spots, it was literally DRIPPING with grease. The worst burger I've ever hard and that's saying something given it's McDonald's.
- CDCynthia DavisJan 14, 20261.0The restaurant is clean, the staff is nice but they cannot properly prepare anything. Fríes are cold, sándwiches have barely any of the toppings and half the cheese is barely on the sandwich if they even get the order right. This McDonald's is less than a miles from my house and I will purposely go out of my way to go to a different one. This is 3 times in a month that the same issues have come up.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 2270 W Higgins Rd, Hoffman Estates?
McDonald's at 2270 W Higgins Rd operates from 5:00 AM to 11:00 PM most days, with extended hours until midnight or 1:00 AM on Friday and Saturday.
What delivery services does McDonald's Hoffman Estates offer?
They offer delivery, curbside pickup, same day delivery, and no-contact delivery services.
Can I order McDonald's for delivery online?
Yes, you can order for delivery online via their delivery URL: https://mcdonalds.order.online/business/-5579
Does the McDonald's on W Higgins Rd have a drive-thru service?
Yes, this McDonald's location offers drive-thru service with hours typically from 5:00 AM to 11:00 PM, extended to midnight or 1:00 AM on weekends.
What payment options are accepted at McDonald's Hoffman Estates?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app for ordering at McDonald's?
Yes, you can order through the McDonald's app available on iOS and Android: https://apps.apple.com/us/app/mcdonalds/id922103212 and https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US
What other fast food restaurants are near McDonald's at 2270 W Higgins Rd?
Nearby fast food options include another McDonald's, Popeyes Louisiana Kitchen, and Buona, which also offers Italian and American cuisine.
Are there convenient stores or gas stations near McDonald's Hoffman Estates for quick stops?
Yes, 7-Eleven convenience store and Exxon gas station are close by for quick shopping or fueling needs.
What community or government buildings are close to McDonald's?
Hoffman Estates Village Hall is nearby, making McDonald's a convenient dining option after visiting local government offices.
Are there medical or dental offices near McDonald's where customers might combine errands?
Yes, there are several medical facilities nearby such as Frank A. Zorrilla (cosmetic dentist), Sheppard Periodontics, and Northwest Neurology, making it convenient for customers to visit after appointments.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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