Jimmy John's

Reviews

• RH

  Raymond H.

  Feb 13, 2026
  1.0
  We pulled up to the store at about 5:30PM Friday night. The chairs were already placed up on the tables. When the 2 workers inside cleaning the store saw us pull in to the parking spot, they scrambled to hide. We thought that maybe they were drive-thru only so we pulled around to the drive-thru where another car was waiting. Still no service was had. Taking our business elsewhere.
• MH

  Mick Heron

  Jan 29, 2026
  5.0
  so good and fast
• AB

  Ashley B

  Jan 26, 2026
  3.0
  I typically get drive through here once a month without any issue. I had to repeat myself in the drive through tonight; something I assumed is a normal occurance over a speaker and really no big deal. Apparently, the kids working thought it was hysterical based on my receipt. It’s really not a big deal, but like, am I not allowed to get it cut in half? That it an option in your app…I’m like not making a big deal out of this, just seemed really weird to put on my receipt…
• AL

  A L

  Oct 13, 2025
  1.0
  I had a sad experience at this Jimmy John’s located at 2061 Barrington Rd, Hoffman Estates, IL. I work directly across the street from this location and placed an order for a single sandwich—something that should’ve been a quick and easy delivery. After waiting over 30 minutes with no update, I decided to call the store to check on the status. When I finally got through, I was met with an incredibly rude and unprofessional response from a female manager. Instead of apologizing or offering any sort of explanation, she immediately started yelling and told me she had no drivers and didn’t seem to care that I’d been waiting. When I calmly pointed out that her tone was rude and aggressive, she denied it and became even more dismissive and confrontational. I ended up canceling my order out of frustration, and now I’m still waiting for the refund to process on my end. It’s completely unacceptable for a manager to treat customers this way—especially when the issue could have easily been resolved with basic courtesy and communication. I’ve ordered from many Jimmy John’s locations and never had a problem like this before, but this particular store clearly needs better management and customer service training. If you’re in the area, I’d recommend avoiding this location entirely. It’s disappointing to see such poor service from a brand that usually prides itself on being “freaky fast” and customer-focused.