Jimmy John's

Reviews

• AL

  A L

  Oct 13, 2025
  1.0
  I had a sad experience at this Jimmy John’s located at 2061 Barrington Rd, Hoffman Estates, IL. I work directly across the street from this location and placed an order for a single sandwich—something that should’ve been a quick and easy delivery. After waiting over 30 minutes with no update, I decided to call the store to check on the status. When I finally got through, I was met with an incredibly rude and unprofessional response from a female manager. Instead of apologizing or offering any sort of explanation, she immediately started yelling and told me she had no drivers and didn’t seem to care that I’d been waiting. When I calmly pointed out that her tone was rude and aggressive, she denied it and became even more dismissive and confrontational. I ended up canceling my order out of frustration, and now I’m still waiting for the refund to process on my end. It’s completely unacceptable for a manager to treat customers this way—especially when the issue could have easily been resolved with basic courtesy and communication. I’ve ordered from many Jimmy John’s locations and never had a problem like this before, but this particular store clearly needs better management and customer service training. If you’re in the area, I’d recommend avoiding this location entirely. It’s disappointing to see such poor service from a brand that usually prides itself on being “freaky fast” and customer-focused.
• GU

  Google User

  Jul 23, 2025
  5.0
  Super nice staff, sandwiches are always good :)
• AT

  Anna Tanner

  May 20, 2021
  1.0
  I have been waiting 40 minutes for my order. I have called the restaurant 6 times...no answer. I would like my order canceled and my money refunded. Since no one will take my calls, perhaps this will get someone to contact me.
• CB

  Cody Bradley

  Mar 19, 2020
  5.0
  Great sandwiches
• LM

  Leann McMonigal

  Dec 16, 2017
  4.0
  Friendly service