Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Hoffman Estates, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
2.5
286 reviews
5 stars
79
4 stars
23
3 stars
20
2 stars
11
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, including wrong items and poorly made drinks.
Cleanliness and Quality
Several reviews mentioned unsanitary conditions and low-quality food and drinks, with complaints about stale items and improper food preparation.
Staff Attitude
A significant number of customers noted the unprofessional behavior of staff, including rudeness and lack of basic customer service skills.
Positive Experiences
Despite the negative feedback, a few customers praised specific employees for their excellent service and quality of drinks.
- SSSebastian Serocki2 days ago5.0My hash browns were stale but they were sure to make them right I love this place
- BFBartek FalcoSep 12, 20251.0Terrible customer service.
- EKEddie K.Aug 19, 20251.0I told the employee that the floor was wet and condensation was leaking from their ceiling.. she said its leaking all over...no apology. asked for fresh decaf coffee. I know for sure this employee gave me super strong caffeinated coffee on purpose... my heart rate was 130 sitting down.. I didnt feel well after drinking half of the coffee and it had about 2 spoonfuls of visual beans when I poured it out... please do not go here for your own health... this was unacceptable behavior that could have seriously harmed me. If your the owner... please check your cameras on who this employee was... I was there 8/18 at around 4pm.. 1 medium decaf coffee was purchased.
- GSG SJul 28, 20251.0Absolutely atrocious customer service. Do NOT go to this location. I will go out of my way to avoid this place.
- TTtonyJul 27, 20255.0Ayushi took really good care of me!!! Always gets my coffees looking and tasting amazing!! Definitely needs to get a raise or promotion!!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Hoffman Estates, IL?
Dunkin' is open Monday to Saturday from 3:30 AM to 9:00 PM, and on Sunday from 4:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery or curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services.
What new holiday drinks are available at this Dunkin' location?
You can try the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
Which app can I use to order ahead from Dunkin'?
You can order ahead using the Dunkin' mobile app, available for iOS and Android.
What menu options does Dunkin' offer for meals?
Dunkin' serves breakfast, lunch, and brunch, including coffee, espresso, breakfast sandwiches, donuts, and tea.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location features a drive-thru for convenient service.
Are there any nearby gas stations where I can refuel before or after visiting Dunkin'?
Yes, nearby gas stations include Ricky Rockets Fuel Center, Mobil, and Exxon & Mobil Stations, convenient for refueling when visiting Dunkin'.
What are some nearby dining options around Dunkin' in Hoffman Estates?
Nearby dining options include Subway, KJ's Bistro, Domino's Pizza, Starbucks, and Jimmy John's, offering a variety of meals if you're looking for alternatives.
Where can I get local transportation or taxi services near Dunkin'?
O'Hare Taxi Cab Hoffman Estates IL is nearby, providing convenient taxi services to and from Dunkin'.
Does this Dunkin' serve vegetarian options and offer free Wi-Fi?
Yes, Dunkin' serves vegetarian options and provides free Wi-Fi for customers.