Business Details
About
Mexican Restaurant
Chipotle Hoffman Estates Golf & Roselle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,351 reviews
5 stars
626
4 stars
295
3 stars
115
2 stars
54
1 star
261
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted extremely poor service, including rude staff, long wait times, and mismanagement of orders.
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, small portion sizes, and stale ingredients.
Cleanliness
The restaurant was often described as dirty, with unclean tables and unsanitary conditions noted by multiple customers.
Management Issues
Many reviews pointed to poor management practices, including staff prioritizing online orders over in-person customers and a lack of oversight.
Customer Experience
Overall, customers expressed dissatisfaction with their experiences, citing a lack of care from staff and a decline in the quality of service and food.
- AMAnna Maloney3 days ago1.0This is the second time we’ve ordered from this Chipotle after moving and switching from our regular Arlington Heights location, and unfortunately the experience has been consistently disappointing. Our food was badly packaged, leaking all over the bag, and the burrito was literally falling apart. On top of that, the portions in the burrito bowls were unacceptable — barely half of what we normally receive at our previous location. For the price and for a brand like Chipotle, this level of inconsistency is not OK. This needs to be addressed ASAP.
- LWLeah WilsonNov 11, 20252.0I had to throw out about half the meat in my carne asada bowl because it was gristly, tough, and/or fatty. The workers should’ve known it was a bad piece and tossed it, since they didn’t even bother to cut it all the way through. I’m not going to share photos, so that no one else has to see that. 🤢
- RRRANDOMNov 9, 20251.0Even thought there are very few customers our food portion was small and we had asked for more when ordered on app. Cant imagine paying extra money for something that isnt promised to you. 1/10 never would recommend coming back. Letsnot forget that wwhen you first coke in and want your family to sit on a clalean table its all dirty.. they have a staff of 5 people in the front this is so disgusting and unfair to us as customer.
- KBKim BendingOct 30, 20255.0Good food, made fresh. Love Chipotle
- MSMichael SOct 28, 20251.0Extremely impatient workers who act like any request you have for them is a plight against their lives. Sorry I asked you to reasonably do your jobs?
Frequently Asked Questions About Chipotle Mexican Grill
What are the standard operating hours for Chipotle Mexican Grill in Hoffman Estates Golf & Roselle?
Chipotle Mexican Grill in Hoffman Estates Golf & Roselle is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Hoffman Estates?
It is located at 15 E Golf Rd, on the southeast corner of the intersection next to Sprint in Hoffman Estates, IL 60169.
What type of food is served at Chipotle Mexican Grill in Hoffman Estates?
They serve customizable menu items including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients without artificial colors, flavors, or preservatives.
Can I order Chipotle online or via an app for this location?
Yes, you can order online at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Is this Chipotle location welcoming to LGBTQ customers?
Yes, this Chipotle location welcomes LGBTQ customers.
What are some nearby places where I can go after visiting Chipotle Mexican Grill?
Nearby places include Wingstop for chicken meals, Shelby's café for coffee, and Denny's restaurant for diner-style food, perfect if you want to explore different dining options.
Are there any retail stores near Chipotle Mexican Grill in Hoffman Estates?
Yes, nearby retail stores include Mattress Firm and American Mattress for furniture and bedding needs.
What mobile phone stores are close to Chipotle Mexican Grill in Hoffman Estates?
Nearby mobile phone stores include T-Mobile and AT&T Schaumburg, which can be convenient for phone-related needs before or after your meal.
How can I contact Chipotle Mexican Grill in Hoffman Estates for inquiries or catering?
You can contact them via phone at +1 630-439-1610 or email at il.1622.hoffman@chipotle.com for any inquiries or to arrange catering services.