Buffalo Wild Wings 'GO'

3.5
175 reviews

About

Chicken Wings Restaurant

Location

Buffalo Wild Wings 'GO'
9404 Joliet Rd., Hodgkins, IL
60525, United States

Hours

Reviews

3.5
175 reviews
5 stars
97
4 stars
8
3 stars
4
2 stars
10
1 star
56

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with missing items and incorrect orders, leading to dissatisfaction.

Customer Service

Feedback on staff behavior was mixed; while some praised friendly service, others experienced rudeness and poor communication.

Food Quality

Several reviews noted that food was often served cold or improperly cooked, impacting overall satisfaction.

Cleanliness

Concerns were raised about hygiene, with reports of unsanitary conditions and expired food items.

Timeliness

Customers frequently mentioned long wait times for orders, both for pickup and dine-in, contributing to frustration.
  • MS
    Magda Sanchez
    Nov 17, 2025
    1.0
    I’m genuinely disappointed with this Buffalo Wild Wings location. I love BWW, but this spot is on a whole different level of unprofessional. The manager, Jamie, is by far the worst part of the experience. She is rude, dismissive, and does absolutely nothing to resolve customer concerns. Instead of helping, she argues, makes excuses, and creates an environment that feels chaotic and honestly very ghetto. It’s really unfortunate because a good manager sets the tone for an entire store — and Jamie makes the whole place feel unwelcoming and poorly run. The staff doesn’t seem trained to provide real customer service, and there’s zero effort to make things right or even treat customers with basic respect. I do not recommend this location at all. Save yourself the frustration and go to a different BWW where they actually care about their customers.
  • SH
    Steven Hiller
    Nov 13, 2025
    1.0
    Pre-ordered food. Had to wait an hour after my scheduled pick up.
  • MW
    Mike Wasicki
    Nov 7, 2025
    1.0
    Location turns away customers who are not delivery drivers. Not an option for lunch customers.
  • RO
    Robert Olsen
    Oct 26, 2025
    2.0
    Ordered food to go. Pick up was supposed to be 7:20 I waited until 7:45 until my food was ready and the chicken was still cold when I got home 10 minutes later. I recommend you call to place an order to get a more accurate time than the app.
  • YO
    Yessica Orozco
    Oct 14, 2025
    5.0
    I haven't evet been to a BWW GO but it gave me Wing Stop vibes. Where you can sit down to eat but no waitresses they just hand you your food. This particular spot, the ladies were very kind and helpful. My app wasn't working and they were super patient. I order 2 "20 dollar deals". It came with 20 wings and fries. The spot was fast and the staff was helpful.

Frequently Asked Questions About Buffalo Wild Wings 'GO'

What is the address of Buffalo Wild Wings 'GO' in Hodgkins, IL?

Buffalo Wild Wings 'GO' is located at 9404 Joliet Rd., Unit B, Hodgkins, IL 60525.

What are the operating hours for Buffalo Wild Wings 'GO' during the week?

Buffalo Wild Wings 'GO' is open Monday through Friday from 10:30 AM to 1:00 AM, and on weekends from 10:00 AM to 1:00 AM.