Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
339 reviews
5 stars
150
4 stars
60
3 stars
49
2 stars
24
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and lack of professionalism from management.
Food Quality
Many customers reported receiving cold or poorly prepared food, with inconsistent quality across visits.
Wait Times
Customers frequently complained about long wait times in the drive-thru and for food orders, often exceeding reasonable expectations.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty tables and messy food preparation areas.
Pricing
Many customers felt that the prices were too high for the quality of food and service received.
- BMBilli Marie6 days ago1.0The slowest drive thru ever
- CRCarly ReidNov 13, 20251.0Place sucks, has been bad for years and I need to stop coming here.
- NMNora McKayOct 30, 20251.0If I could give this review zero stars I would. After being a loyal DQ customer for YEARS, I am absolutely appalled at how I was treated today. When a new hire made a mistake, which is more than understanding, the manager on shift immediately put the blame on me. I was very polite at first and just wanting to get answers about why my order was the way it was. However after she blamed me, dismissed me, and talked down to me like I was an incompetent child I did get upset and drop the F bomb and tell her not to treat her customers shitty. I believe anyone would get an attitude after being treated so poorly instead of with the same respect that was given. I hope in the future they have basic human decency when a customer had a problem with their order. I want to clarify that this review is not directed towards the new hire but specifically towards the manager that lacked professionalism and basic customer service skills. Also for the inability to make her staff feel safe enough to admit a mistake was made so that in the future they don’t stand in silence while a customer is belittled.
- SKShelby KaliyanSep 27, 20251.0So why are we closing 30+ minutes early?? When I got there like 20 minutes before close (I was ordering one item) they already were fully closed + a worker was walking out, walked right next to me, and couldn’t even tell me they were closed? I mean I get some places have to close early for whatever reason, but on top of that I’m sitting in the drive thru and this worker didn’t think to say something? Pretty rude.
- ARAnonymous reviewerSep 19, 20255.0Takes forever to get your food even when not busy. Ridiculously overpriced. Doesn’t accept coupons. Food is hit and miss. Sometimes hot and fresh other times cold and rubbery or burnt. Staff is on their phones or talking with each other instead of paying attention to customers or doing their job
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Hillsboro, IL?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:00 PM.
Where is Dairy Queen Grill & Chill located?
It's located at 1550 Vandalia Rd, Hillsboro, IL 62049-2078, United States.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes, malts, and offer DQCakes.com for ice cream cakes.
Does Dairy Queen Grill & Chill have a drive-thru and outdoor seating?
Yes, it offers a drive-thru as well as outdoor seating, along with indoor seating and family-friendly amenities like booster seats and high chairs.
Are there facilities available for families and children at this Dairy Queen location?
Yes, the location is family-friendly and welcomes children, with booster seats, high chairs, and restrooms.
Is Dairy Queen Grill & Chill wheelchair accessible?
Yes, the restaurant is wheelchair accessible and includes restrooms for customer convenience.
Are there any holiday hours or closures at this Dairy Queen?
The location is closed on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On Christmas Eve (Dec 24, 2025), it is open from 10:00 AM to 3:00 PM.
What nearby gas stations can customers visit around Dairy Queen Grill & Chill?
Customers can find Clark Gas Station, clark station, and Casey's General Store nearby, which can be convenient for refueling before or after visiting the Dairy Queen.
Are there any nearby restaurants or eateries customers might explore near Dairy Queen Grill & Chill?
Nearby pizza restaurants like Chandler Brothers Hometown Pizza, Little Italy's, and Gianni's Pizza & Italian Ristorante offer other dining options if you're exploring the area.
What other services or shops are located close to Dairy Queen Grill & Chill that customers might find useful?
Nearby you'll find services like First Baptist Church of Hillsboro, Wellness Spa, and O'Reilly Auto Parts for automotive needs, as well as retail stores like R.P. Lumber Company and Diamonds & Dogs jewelry store.