Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.6
340 reviews
5 stars
149
4 stars
60
3 stars
49
2 stars
25
1 star
57
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, particularly in the drive-thru, with long wait times even when not busy.
Food Quality
Many reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items, leading to dissatisfaction.
Customer Service
Numerous customers expressed frustration with rude or unprofessional staff interactions, particularly from management, impacting their overall experience.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty tables and a messy ice cream station.
Pricing
Customers frequently mentioned that the prices are too high for the quality of food and service received.
- MMMike Mikerson6 days ago2.0I am a local and come to this DQ quite often I use coupons and their deals alot.. food is expensive anymore. I went in there today and was happy I ha e a coupon that for reward members said 50% off any order.. right on so I get a combo and a 8 in dq cake and even though it rung up with the coupon and took it off they said I could not do that there .. they only take the coupons for the food not novelty items like cake.. or bars etc. First off the coupon says any order and it rang up correctly so it is able to be taken off corectly. But they want me to ring it up separately and only use coupon for combo. That's not what the coupon says. If you are going to honor the coupon then honor it the way they have set up. It does not say combos and whatever only. It says any order.. this is false advertising if you are going to honor it honor it or do not honor it at all!!! Few options in hillsboro so I may be back on occasion but they have lost my loyalty as they do not appreciate it.
- CMCourtney MasonJan 4, 20261.0We went to Dairy Queen for a little snack and my strawberry sundae was the wrong size that was corrected at the window when we got home we opened up the barbecue sauce and tossed wings which are advertised completely covered in sauce and get home and there’s barely any sauce on them. My pretzel sticks were cold. For the price we payed for it is not worth it. I understand it was close to closing, but that is no excuse for poor food.
- BMBilli MarieNov 18, 20251.0The slowest drive thru ever
- CRCarly ReidNov 13, 20251.0Place sucks, has been bad for years and I need to stop coming here.
- NMNora McKayOct 30, 20251.0If I could give this review zero stars I would. After being a loyal DQ customer for YEARS, I am absolutely appalled at how I was treated today. When a new hire made a mistake, which is more than understanding, the manager on shift immediately put the blame on me. I was very polite at first and just wanting to get answers about why my order was the way it was. However after she blamed me, dismissed me, and talked down to me like I was an incompetent child I did get upset and drop the F bomb and tell her not to treat her customers shitty. I believe anyone would get an attitude after being treated so poorly instead of with the same respect that was given. I hope in the future they have basic human decency when a customer had a problem with their order. I want to clarify that this review is not directed towards the new hire but specifically towards the manager that lacked professionalism and basic customer service skills. Also for the inability to make her staff feel safe enough to admit a mistake was made so that in the future they don’t stand in silence while a customer is belittled.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Hillsboro, IL?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 9:00 PM.
Where is Dairy Queen Grill & Chill located?
It's located at 1550 Vandalia Rd, Hillsboro, IL 62049-2078, United States.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes, malts, and offer DQCakes.com for ice cream cakes.
Does Dairy Queen Grill & Chill have a drive-thru and outdoor seating?
Yes, it offers a drive-thru as well as outdoor seating, along with indoor seating and family-friendly amenities like booster seats and high chairs.
Are there facilities available for families and children at this Dairy Queen location?
Yes, the location is family-friendly and welcomes children, with booster seats, high chairs, and restrooms.
Is Dairy Queen Grill & Chill wheelchair accessible?
Yes, the restaurant is wheelchair accessible and includes restrooms for customer convenience.
Are there any holiday hours or closures at this Dairy Queen?
The location is closed on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On Christmas Eve (Dec 24, 2025), it is open from 10:00 AM to 3:00 PM.
What nearby gas stations can customers visit around Dairy Queen Grill & Chill?
Customers can find Clark Gas Station, clark station, and Casey's General Store nearby, which can be convenient for refueling before or after visiting the Dairy Queen.
Are there any nearby restaurants or eateries customers might explore near Dairy Queen Grill & Chill?
Nearby pizza restaurants like Chandler Brothers Hometown Pizza, Little Italy's, and Gianni's Pizza & Italian Ristorante offer other dining options if you're exploring the area.
What other services or shops are located close to Dairy Queen Grill & Chill that customers might find useful?
Nearby you'll find services like First Baptist Church of Hillsboro, Wellness Spa, and O'Reilly Auto Parts for automotive needs, as well as retail stores like R.P. Lumber Company and Diamonds & Dogs jewelry store.