Business Details
About
Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1305 Mercantile Drive in Highland. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
2.7
566 reviews
5 stars
119
4 stars
85
3 stars
86
2 stars
63
1 star
213
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and long wait times.
Food Quality
Numerous reviews highlighted poor food quality, including stale items, incorrect ingredients, and overall dissatisfaction with the taste.
Cleanliness
The restaurant was often described as dirty, with unclean tables and bathrooms, contributing to a negative dining experience.
Management Issues
Many customers expressed frustration with management's lack of responsiveness to complaints and overall poor operational standards.
Inconsistent Experience
While some customers had positive experiences, they were overshadowed by the majority of negative feedback regarding service and food quality.
- BRBrett Roth6 days ago1.0The guy at the drive through was great but whoever is making the food around 10:45 11/17/2025 was pathetic. The guy at the drive through 5 Star as he was extremely straightforward but this food in the picture is pathetic. 10$ for this terrible combo??? It won't let me attach a photo but I posted one of how terrible my cantina tacos were. Edit: after trying to eat the cinnamon twists they were stale and had no seasoning. I'm still hungry. Even on my bbq chicken sandwich they didn't put enough bbq and too much of the white sauce but that one is really hard to mess up.
- THTyler HNov 14, 20251.0I wish we had a real Taco Bell
- CCcameron crossenOct 29, 20251.0Worst Taco Bell in a 50 mile radius, I’m a Highland resident and idk where to start between waiting 25 to 30 min for disintegrated chicken or a half warmed up taco that maybe was made today all for a private owner to keep the prices higher than any other location will continue to blow my mind.
- PAPaige AllenOct 12, 20252.0Very unimpressed by the staff and my food order. Staff was rude & unkempt. Was told although items were on the KFC menu, they did not ever sell some of them. None of Taco Bell ordered items were labeled so I had no idea which specific special order was what until I opened each burrito/wrapped item up and looked unside. My apple empanada was raw inside & out. As much as I like the company's foods, I don't think I'll be eating at that establishment for awhile.
- EVEm VandersandOct 4, 20252.0Mid experience. So I went inside and ordered a take out order at this Taco Bell, for two $7 boxes and waited over 40 minutes at least for them. I went up twice letting them know I still hadn't gotten it. The food isn't as good as other Taco Bells in the area, I suggest Troy, Edwardsville, or Collinsville if you are craving some Taco Bell; much better
Frequently Asked Questions About Taco Bell / KFC
What are the regular operating hours for Taco Bell at 1305 Mercantile Drive in Highland, IL?
Taco Bell is open daily from 10:00 AM to 12:00 AM (midnight).
Does the Taco Bell at 1305 Mercantile Drive offer drive-through service, and what are its hours?
Yes, this Taco Bell location has a drive-through open Monday through Thursday and Sunday from 10:30 AM to 10:00 PM, and Friday and Saturday from 10:30 AM to 11:00 PM.
What types of payment does Taco Bell at Highland, IL accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Taco Bell food online for pickup at the Highland location?
Yes, you can order ahead online or through the mobile app for pickup at the restaurant.
Does this Taco Bell offer dining in as well as takeout services?
Yes, this location welcomes dine-in customers, has seating, and also offers takeout and drive-through service.
Is Taco Bell at 1305 Mercantile Drive a good spot for families with children?
Yes, the restaurant welcomes families and children and provides a family-friendly environment.
What menu specialties can I expect at Taco Bell Highland?
They specialize in Dollar Cravings, Tacos, Burritos, and Combos, with menu options that include classic tacos, burritos, Breakfast items, and drinks and sweets.
What popular beverage brands are available at this Taco Bell?
Some available beverage brands include Starburst, Airheads, MTN Dew, Pepsi, Sierra Mist, Mountain Dew, Dr Pepper, Lipton, and Brisk.
Are there any notable nearby places customers might visit along with Taco Bell at 1305 Mercantile Drive?
Yes, nearby places include the National Bank Loan Production Office for banking needs, KFC if interested in other fast food options, and Dr. John Kleinhoffer Family Eyecare for optometry services, making it convenient to combine errands or visits in this area.
How can I find Taco Bell at 1305 Mercantile Drive when using public transportation or nearby landmarks?
Taco Bell is located near Highland Fire Department Station 2 and the National Bank Loan Production Office, which are recognizable landmarks that can help guide you to the restaurant.