Service Issues
Customers frequently reported extremely long wait times, often exceeding 30 minutes, with many experiencing incorrect or incomplete orders.
Food Quality
Several reviews mentioned poor food quality, including cold items, incorrect orders, and unsanitary conditions.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted a lack of training and professionalism among employees.
Management Concerns
Customers expressed dissatisfaction with management's handling of service issues, including poor communication and inadequate staffing.
Positive Experiences
A few customers shared positive experiences, particularly regarding specific staff members who provided excellent service and the quality of certain menu items.