McDonald's

3.3
867 reviews
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Business Details

105 Suppinger Rd, Highland, IL
62249, United States
(618) 654-8112
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
105 Suppinger Rd, Highland, IL
62249, United States

Hours

Reviews

3.3
867 reviews
5 stars
277
4 stars
180
3 stars
156
2 stars
74
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and rude staff interactions.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold, stale, or improperly cooked items.

Cleanliness

Several reviews noted unsanitary conditions in the restaurant, including dirty tables and floors.

Positive Staff Interactions

A few customers praised specific employees for their friendly service and positive attitudes.
  • MF
    Margaret Frey
    Nov 4, 2025
    5.0
    A quiet place I visit every 3 months. I take my kitty to a local groomer and stop in for lunch lunch. Clean environment and quick service.
  • ST
    Stacy Tabor
    Oct 21, 2025
    1.0
    Waited 30 mins at curbside. Food was cold and I was missing sauces. I remember why I dont eat here anymore. Horrible all around
  • KF
    Kelli Fortner
    Oct 3, 2025
    3.0
    Same old same old
  • AA
    A
    Sep 20, 2025
    1.0
    Terrible service. They kept saying they were short staffed. I understand that, but when I walk up with a mobile order and without confirming they received my order they walked away from me. I stood at the front counter while they serviced the drive thru for about 10 minutes. Finally someone came up and asked me about my order. I told they my order number and they said they "just pulled it". I waited 30 minutes while people walked in and out with their food. MIND YOU all I ordered was TWO 6 piece chicken nugget happy meals. NOTHING ELSE. I finally weny up to the counter again after 30 minutes and they "lost my order". I was the LAST ONE in the lobby. They closed the lobby halfway through my wait btw. My husband called to complain and they told him they did not "lose the order", they are just short staffed. 0/10 service.
  • GE
    G E
    Sep 16, 2025
    1.0
    Went through the drive through to use my mobile app code. The person taking my order failed twice with the code I had, and I could not get my order. Management must train their employees better at this location in Highland IL. After being so frustrated with the service, I left without any food. I would not recommend this location. This is not the first time I had poor service at this location.
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Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 105 Suppinger Rd, Highland, IL?

McDonald's is open Monday to Sunday from 5:00 AM to 11:00 PM, with 24-hour service on Wednesday through Saturday.

What are the delivery hours for McDonald's at this location?

Delivery service is available daily from 7:00 AM to 10:30 PM.