Location.com logo
Brand Certified

McDonald's

3.3
(879 reviews)

Business Details

105 Suppinger Rd, Highland, IL
62249, United States
(618) 654-8112
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
105 Suppinger Rd, Highland, IL
62249, United States

Hours

Reviews

3.3
879 reviews
5 stars
284
4 stars
181
3 stars
154
2 stars
76
1 star
184

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent mistakes with orders.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with several customers expressing disappointment.

Customer Service

Several customers experienced rude or unhelpful staff, with complaints about poor management and lack of training.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and issues with food presentation.
  • WN
    Wanda Nelson
    Dec 30, 2025
    1.0
    I placed an order through the app. Arrived 5 minutes later, waited 35 minutes for my food. I was told it had been placed in a door dash bag by mistake. I checked the food, it was cold. I went in to have the food replaced. My problem is, if they knew it had been sitting, why not replace it before bringing it out? Common sense!!
  • FS
    Funky Student
    Dec 22, 2025
    1.0
    Used to never have issues, but nowadays the new people working here have no clue what they're doing, always handing out wrong order and forgot my sweet and sour sauce AND beverage
  • MU
    Michael Usher
    Dec 20, 2025
    2.0
    Most of the time sandwiches are thrown together.
  • TD
    Tara Dickinson
    Dec 17, 2025
    1.0
    Terrible customer service…used the app to place order. While we waiting in the car, several cars went through the drive thru. Waited 20 min before I decided to go inside to check on my order. When I walked in, waited 5 min before I was greeted. The order was sitting behind the counter packed and ready to go, but no one was planning on bringing it out. There was no apology for the wait.
  • DD
    D D
    Dec 16, 2025
    5.0
    Waited for 35 mins for a take out order/ cold food

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: