Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported slow service, long wait times, and frequent mistakes with orders.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, with several customers expressing disappointment.
Customer Service
Several customers experienced rude or unhelpful staff, with complaints about poor management and lack of training.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the dining area and issues with food presentation.
WN
Wanda Nelson
Dec 30, 2025
1.0
I placed an order through the app. Arrived 5 minutes later, waited 35 minutes for my food. I was told it had been placed in a door dash bag by mistake. I checked the food, it was cold. I went in to have the food replaced. My problem is, if they knew it had been sitting, why not replace it before bringing it out? Common sense!!
FS
Funky Student
Dec 22, 2025
1.0
Used to never have issues, but nowadays the new people working here have no clue what they're doing, always handing out wrong order and forgot my sweet and sour sauce AND beverage
MU
Michael Usher
Dec 20, 2025
2.0
Most of the time sandwiches are thrown together.
TD
Tara Dickinson
Dec 17, 2025
1.0
Terrible customer service…used the app to place order. While we waiting in the car, several cars went through the drive thru. Waited 20 min before I decided to go inside to check on my order. When I walked in, waited 5 min before I was greeted. The order was sitting behind the counter packed and ready to go, but no one was planning on bringing it out. There was no apology for the wait.
DD
D D
Dec 16, 2025
5.0
Waited for 35 mins for a take out order/ cold food
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