Brand Certified
Dairy Queen Grill & Chill
3.4(385 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
12613 State Route 143, Highland, IL
62249-1197, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(618) 651-4069
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Dairy Queen Grill & Chill
12613 State Route 143, Highland, IL
62249-1197, United States
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.4
385 reviews
5 stars
157
4 stars
67
3 stars
37
2 stars
31
1 star
93
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items.
Service Quality
While some reviews praised friendly and attentive staff, others highlighted poor service and lack of training among employees.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Food Quality
Mixed feedback on food quality, with some enjoying the meals while others complained about cold or poorly prepared items.
Management Changes
Recent management changes have led to improvements in some areas, but many customers still express dissatisfaction with overall experiences.
- GGGary GriesbaumFeb 21, 20261.0My drive thru order was supposed to have a kids mini cookie dough blizzard and a medium snickers blizzard and they gave me 2 different blizzards.
- KEKeirsten EstesJan 23, 20261.0Ordered through DoorDash and only received half of our order and also found several shards of plastic in my milkshake that cut the side of my tongue.
- DRDave RudloffJan 4, 20265.0My partner and I stopped in yesterday for a couple of shakes and so my partner could use the restroom. This Dairy Queen has been recently updated! We were greeted by a very nice young man behind the counter who promptly took our order. While waiting, I began looking at all the icecream cakes. As the young man behind the counter didn't currently have any other customers to wait on, he came over and asked if I would like a tour of the their icecream cakes. In all my years of coming to Dairy Queen, I don't remember anyone ever offering to give me a tour of their icecream cakes! No sooner did I turn around to find him standing there with our shakes in hand. They were delicious!! This young man went above and beyond! He was friendly, welcoming, and assertive. In a world where kiosk ordering and non-attentive customer service seems to be becoming the norm, I am proud to give this restaurant five stars across the board! ✴️✴️✴️✴️✴️
- HMHunter MarshallDec 6, 20254.0Kids love going here. Not my favorite burger joint but the ice cream is great and the staff is always very friendly.
- RPRylie PughDec 5, 20251.0They must not have competent people working here because how hard is it to understand NO cheese?
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Highland, IL?
Dairy Queen Grill & Chill in Highland, IL is open daily from 10:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ Cakes.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location offers a drive-thru for customer convenience.
Is the Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the restaurant welcomes families and children, providing booster seats, high chairs, and a wheelchair-accessible environment.
Are there outdoor seating options available?
Yes, Dairy Queen Grill & Chill offers both indoor and outdoor seating for guests.
How can I order food or access deals from Dairy Queen in Highland?
You can use the Dairy Queen app to order and access exclusive deals or order online through their pickup order link.
What is the address and contact number for Dairy Queen Grill & Chill in Highland?
The address is 12613 State Route 143, Highland, IL 62249-1197. The phone number is +1 618-651-4069.
Are there any hotels near Dairy Queen Grill & Chill where I can stay?
Yes, nearby hotels include Holiday Inn Express Highland, Seasons Inn and Suites, and Baymont by Wyndham Highland, making it convenient for travelers to visit Dairy Queen.
What dining options are near Dairy Queen Grill & Chill for trying other cuisines?
Nearby dining options include Urban Farmhouse (American and barbecue), Pizza Hut (pizza and chicken), Fiesta Brava Mexican Restaurant, and Little Caesars Pizza for varied tastes.
Are there any automotive or car-related services near the Dairy Queen location in Highland?
Yes, nearby automotive services include Lou Fusz Ford of Highland, Meineke Car Care, Tri Ford, Inc., and Buick at Steve Schmitt for car sales and repairs.
Brand Certified Facts from Dairy Queen Grill & Chill
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