Burger King

3.5
410 reviews
Burger with fries and coca-cola

About

Fast Food RestaurantBurger JointBreakfast RestaurantRestaurant Delivery ServiceTake Out Restaurant
There's a Burger King® restaurant near you at 12556 State Route 143. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Highland, IL serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Burger King
12556 State Route 143, Highland, IL
62249, United States

Hours

Reviews

3.5
410 reviews
5 stars
158
4 stars
91
3 stars
51
2 stars
26
1 star
84

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant and restrooms, with reports of dirty floors and unclean drink machines.

Service Speed

Customers frequently complained about long wait times for food, both in the drive-thru and inside the restaurant, with some reporting waits of over 30 minutes.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and issues with modifications not being followed.

Staff Behavior

Several reviews noted rude or unprofessional behavior from staff, including complaints about employees' appearance and attitude.

Food Quality

While some customers enjoyed the food, many described it as mediocre or cold, with specific complaints about poorly prepared items.
  • AA
    A
    Nov 11, 2025
    1.0
    This place is an absolute disgrace. On my life, I have no idea what keeps this place in business. 11/11/25 my husband went through the drive through only to sit in the drive through for 5-10 minutes. Someone came on the speaker and said they would be right with him. Time passes... nothing. One person waiting at the window in the drive thru. 1 person inside eating. They have the 2nd drive thru lane open. ANOTHER PERSON PULLS UP.. WAITS 10 SECONDS AND gets his order taken right away. Nobody comes back and takes his order. He leaves because he is not going to wait any longer. I call -- mind you 3 times with no answer. I call a 4th time -- manager answers and I ask her why he waited for so long -- she said she is training someone and they are "very busy" and she is bagging food, making drinks, and running the front counter. She decided to say that her "trainee" tapped the wrong button and took the wrong lanes order. This manager is a bold face liar because this place hasn't been busy since dinosaurs roamed the earth. The definition of this place being "busy" is one person in the drive thru. 0/10. Terrible place.
  • DK
    Dale Knight
    Nov 11, 2025
    1.0
    Worst fast food place in clinton county. Waited in the drive thru for 10 minutes only to have them take the order of someone who pulled up 60 seconds prior. Manager blamed a "trainee" and claimed to have a full drive thru and lobby which were lies. There was one vehicle ahead of me and one occupied table inside.
  • TT
    Tracey
    Nov 11, 2025
    1.0
    Great if you want burnt food and the occasional hair. This picture is of the French toast sticks. I ate the only one that was edible. It was a five piece but I only received 4. Hash browns were cold. I had to ask for syrup. I know, it’s hard to screw up this spectacularly, but they did. Several months ago I ordered a chicken sandwich and it came with a hair. Swore I’d never go back. I should have listened to myself.
  • CC
    cameron crossen
    Oct 29, 2025
    2.0
    Ordering off the app is a terrible idea because no one looks at your requests like no ketchup or tomato, so RIP if your allergic ig. Food when it’s right is most of the time mid at best but at least better than McDonald’s mystery meat disks.
  • LW
    L. Whaley
    Oct 29, 2025
    1.0
    The food was barely warm and the drink machine was clearly not cleaned for a while because the water came out brown and there was flecks of black mold floating around. Told an employee about it and he wiped it off, but we shouldn't have had to and I doubt that did much.

Frequently Asked Questions About Burger King

Where is the Burger King restaurant located in Highland, IL?

The Burger King restaurant is located at 12556 State Route 143, Highland, IL 62249, USA.

What are the regular operating hours for this Burger King location?

The Burger King in Highland, IL is open daily from 6:00 AM to midnight.