Burger King

3.5
415 reviews

About

Fast Food RestaurantBurger JointBreakfast RestaurantRestaurant Delivery ServiceTake Out Restaurant
There's a Burger King® restaurant near you at 12256 Illinois 143. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Highland, IL serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Burger King
12256 Illinois 143, Highland, IL
62249, United States

Hours

Reviews

3.5
415 reviews
5 stars
159
4 stars
89
3 stars
51
2 stars
28
1 star
88

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food being cold, poorly prepared, or unsanitary, including instances of food poisoning and hair found in meals.

Service Speed

Many reviews highlighted long wait times in both drive-thru and in-store, with some customers waiting over 20 minutes for their orders.

Customer Service

Feedback on staff behavior was mixed; while some employees received praise for friendliness, others were reported as rude or dismissive.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and unclean dining areas.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, leading to customer frustration.
  • DD
    Dave The Destroyer
    Dec 23, 2025
    1.0
    Gave my dad food poisoning last night. He was up until 4am throwing up. I'd bet money a health inspector could find a health code violation (or ten) if they went and looked today.
  • AA
    Abby
    Dec 17, 2025
    2.0
    I got my favorite breakfast food here Sausage and cheese croissant. It usually really hits but I always get it in Troy. But the ones here were tasteless for the most part not good at all. Very disappointed.
  • KM
    Kate Morgan
    Dec 11, 2025
    1.0
    Out of 4 meals not one piece of food was warm...not even close to hot. If you need a quick bite driving through I'd recommend stopping elsewhere.
  • SB
    seven barkley
    Dec 9, 2025
    1.0
    i was sitting in the establishment and i see this lady who seemed like the manager yelling at this poor girl for trying her best and i just can’t believe management is letting things like this happen!!! i also waited almost 20 minutes for the one burger and small fry i ordered!!!! outrages
  • H
    Братва Hail
    Nov 26, 2025
    1.0
    I was on my 30 minute lunch break. I decided to walk in to order because of how slow it is, to order through drive thru. Well the one time I decide to order inside, I see a man behind the counter and everyone else is clearly through the propped door that leads outside. I was looked at by the man three different times, waited even longer. Of course the employee turned his back and chose to not acknowledge us further or help to get one of his coworkers that could take our order (if he was not able to) So I had to leave. Spent most of my break waiting for service that never came. As I was leaving someone entered the drive thru and of course immediately was able to order because they are all back there with their headsets, which is fine if it wasnt for every person able to give service was back there.

Frequently Asked Questions About Burger King

I would like to check the balance of my Crown Card

Please visit bk.wgiftcard.com for more details on your Crown Card balance and account information.

I would like to apply to a position at Burger King. How can I do this?

We look forward to reviewing your application! Please visit careers.bk.com or contact one of our restaurant locations here to apply: bk.com/store-locator