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Wendy's

3.6
(1324 reviews)

Business Details

(708) 430-9525

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7920 W. 95th Street, Hickory Hills, IL
60457, United States

Hours

Reviews

3.6
1,324 reviews
5 stars
533
4 stars
271
3 stars
187
2 stars
86
1 star
247

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, many reviews highlight rude behavior and poor service, particularly in the drive-thru.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and tasty meals, while others reported cold, stale, or incorrectly prepared items.

Cleanliness

Multiple reviews mention cleanliness issues, including dirty dining areas and unsanitary conditions, which negatively impact customer experiences.

AI Ordering System

The AI drive-thru ordering system received significant criticism for causing delays and order inaccuracies, with many customers preferring to interact with human staff.
  • MC
    michelle casper
    Feb 26, 2026
    1.0
    They charged me for a frosty, then told me my free frosty couldn't be half and half. What a joke.
  • KK
    Kemo Kemo
    Feb 18, 2026
    4.0
    Not bad just dont like yall new drive thru talking by itself
  • JR
    Jack Randa
    Jan 30, 2026
    5.0
    Tina Tina Tina Tina!!!!!!! Way to go always positive attitude. Everyone else here is also great as well ..... But Tina is the beez kneez
  • MS
    Mike Shanahan
    Jan 27, 2026
    5.0
    Stopped by the restaurant with my toddler to grab food on Sunday night January 25th - the staff couldn't have been more polite. The food was prepared quickly and the staff let me son pick out his toy for his meal - great experience!
  • II
    ItsMeKay
    Jan 18, 2026
    5.0
    I don’t usually write reviews! But this one was very much needed!😊 I’ve been coming here for the last 2–3 years, and I can honestly say from the bottom of my heart that I’ve always been treated so kindly. Rene and Dakota consistently have the best attitudes, customer service, and energy. They are very friendly! I’ve been to high-end, five-star restaurants and haven’t been greeted as amazingly as I am here. Rene and Dakota never fail to have a smile on their faces, whether it’s busy, rush hour, or they’re short-staffed. I truly hope upper management sees this, because you have two amazing and talented employees. I really hope they’re appreciated as much as we customers appreciate them, because they’re truly irreplaceable.

Frequently Asked Questions About Wendy's

What are the regular operating hours for the Wendy's drive-through in Hickory Hills?

The drive-through is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.

Does the Hickory Hills Wendy's serve breakfast?

Yes, this Wendy's location serves breakfast with options including combos, croissant, biscuit and classic sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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