Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, many reviews highlight rude behavior and poor service, particularly in the drive-thru.
Food Quality
Food quality is inconsistent; some customers enjoyed fresh and tasty meals, while others reported cold, stale, or incorrectly prepared items.
Cleanliness
Multiple reviews mention cleanliness issues, including dirty dining areas and unsanitary conditions, which negatively impact customer experiences.
AI Ordering System
The AI drive-thru ordering system received significant criticism for causing delays and order inaccuracies, with many customers preferring to interact with human staff.
MC
michelle casper
Feb 26, 2026
1.0
They charged me for a frosty, then told me my free frosty couldn't be half and half. What a joke.
KK
Kemo Kemo
Feb 18, 2026
4.0
Not bad just dont like yall new drive thru talking by itself
JR
Jack Randa
Jan 30, 2026
5.0
Tina Tina Tina Tina!!!!!!! Way to go always positive attitude. Everyone else here is also great as well ..... But Tina is the beez kneez
MS
Mike Shanahan
Jan 27, 2026
5.0
Stopped by the restaurant with my toddler to grab food on Sunday night January 25th - the staff couldn't have been more polite. The food was prepared quickly and the staff let me son pick out his toy for his meal - great experience!
II
ItsMeKay
Jan 18, 2026
5.0
I don’t usually write reviews! But this one was very much needed!😊 I’ve been coming here for the last 2–3 years, and I can honestly say from the bottom of my heart that I’ve always been treated so kindly. Rene and Dakota consistently have the best attitudes, customer service, and energy. They are very friendly! I’ve been to high-end, five-star restaurants and haven’t been greeted as amazingly as I am here.
Rene and Dakota never fail to have a smile on their faces, whether it’s busy, rush hour, or they’re short-staffed. I truly hope upper management sees this, because you have two amazing and talented employees. I really hope they’re appreciated as much as we customers appreciate them, because they’re truly irreplaceable.
What are the regular operating hours for the Wendy's drive-through in Hickory Hills?
The drive-through is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Does the Hickory Hills Wendy's serve breakfast?
Yes, this Wendy's location serves breakfast with options including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is there a delivery option available at the Hickory Hills Wendy's?
Yes, delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
What payment options are accepted at Wendy's in Hickory Hills?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
How can I provide feedback or contact the Hickory Hills Wendy's?
You can contact Wendy's Customer Care via live chat or phone at 888-624-8140, fill out their Customer Satisfaction Survey online, or call this location directly at (708) 430-9525.
Are Wendy's gift cards available for purchase at the Hickory Hills location?
Yes, gift cards can be bought in-restaurant, through various retailers, or online via the Wendy's gift card portal.
What are the meal options served at this Wendy's restaurant?
This Wendy's serves breakfast, lunch, and dinner meals including a full menu of fast food items.
What nearby gas stations or convenience stores can customers visit when coming to Wendy's?
Nearby options include ampm, Circle K, bp America, Shell, and BP gas stations and convenience stores where customers can fuel up or grab snacks before or after visiting Wendy's.
Are there any nearby eateries or dessert shops close to Wendy's in Hickory Hills?
Yes, nearby you can find Dunkin Donuts for coffee and bakery items, and Baskin-Robbins for ice cream and smoothies.
What nearby services can customers use while visiting Wendy's in Hickory Hills?
Customers may find additional nearby services such as Walgreens pharmacies, U-Haul Neighborhood Dealer for truck rentals, and LibertyX Bitcoin ATMs for financial transactions.
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