Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,304 reviews
5 stars
524
4 stars
267
3 stars
185
2 stars
85
1 star
243
What are people saying?
AI-generated from recent customer reviews
Customer Service
Service quality is inconsistent, with many customers reporting rude or unhelpful staff, particularly during busy hours.
Food Quality
Food quality varies significantly; some customers enjoyed fresh and tasty meals, while others received cold or incorrectly prepared items.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty dining areas and poor hygiene practices among staff.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and issues with the AI ordering system.
Wait Times
Customers often experienced long wait times, both in the drive-thru and when ordering inside.
- NPNate POct 21, 20255.0The service is always a hit
- RORebecca OchoaOct 19, 20251.0This Wendy has the WORST customer Service I have ever seen!!! Just unbelievable the management Especially John !!! They need to take care of the customers First not Apologize after you go to Another Wendy’s to get your food and call back for John’s Information because your calling corporate. And he Still wants to Argue and tell you he’s got 25 years Experience time for a career change honey !!!!
- RERaphael ElOct 14, 20251.0Shredded lettuce on a double stack is obscene work and I’ll leave it at that.
- RGRaffaela GurschkeOct 10, 20251.0Get rid of Alexa... I tried ordering two crispy chicken sandwiches and then I had to change the order and I wasn't able to I don't know I drove off with an open order
- KBKen BoyleSep 15, 20252.0I have been a frequent customer for many years and, by and large, have had few problems, and love the food. Then my last two visits introduced me to ordering via AI. The first visit was with the old order screen display and Today's, was with an upgraded order screen. On the first visit the Ai didn't allow me to correct them when they added mayonnaise and onions to my burgers that I didn't want and told me to move on to the payment window. Of course with a line of cars waiting I couldn't change the order without pulling around to the front and waiting again. Today with the new AI order display screen things seems to go better and I completed my order on the display for a burger with just lettuce and tomato. Then when I got home, you guessed it, my burger also had mayo and onions on it. Seems like even when the AI did it's job, the staff failed. I sure miss talking to a real person. :-(
Frequently Asked Questions About Wendy's
Is Hickory Hills Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Hickory Hills, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Hickory Hills, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (708) 430-9525.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Hickory Hills Wendy’s serve breakfast?
Yes, this Wendy’s location in Hickory Hills, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the regular operating hours for the Wendy's drive-through in Hickory Hills?
The drive-through is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Does the Hickory Hills Wendy's serve breakfast?
Yes, this Wendy's location serves breakfast with options including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is there a delivery option available at the Hickory Hills Wendy's?
Yes, delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
What payment options are accepted at Wendy's in Hickory Hills?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
How can I provide feedback or contact the Hickory Hills Wendy's?
You can contact Wendy's Customer Care via live chat or phone at 888-624-8140, fill out their Customer Satisfaction Survey online, or call this location directly at (708) 430-9525.
Are Wendy's gift cards available for purchase at the Hickory Hills location?
Yes, gift cards can be bought in-restaurant, through various retailers, or online via the Wendy's gift card portal.
What are the meal options served at this Wendy's restaurant?
This Wendy's serves breakfast, lunch, and dinner meals including a full menu of fast food items.
What nearby gas stations or convenience stores can customers visit when coming to Wendy's?
Nearby options include ampm, Circle K, bp America, Shell, and BP gas stations and convenience stores where customers can fuel up or grab snacks before or after visiting Wendy's.
Are there any nearby eateries or dessert shops close to Wendy's in Hickory Hills?
Yes, nearby you can find Dunkin Donuts for coffee and bakery items, and Baskin-Robbins for ice cream and smoothies.
What nearby services can customers use while visiting Wendy's in Hickory Hills?
Customers may find additional nearby services such as Walgreens pharmacies, U-Haul Neighborhood Dealer for truck rentals, and LibertyX Bitcoin ATMs for financial transactions.