Jewel-Osco

4.2
1343 reviews

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopJewel-Osco
Looking for a grocery store near you? Visit your local Jewel-Osco located at 9528 S Roberts Rd, Hickory Hills, IL. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Jewel-Osco pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Jewel-Osco deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Jewel-Osco near you today! Jewel-Osco is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Jewel-Osco app for Jewel-Osco for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (708) 599-5514. Stop by and see why our service, convenience, and fresh offerings will make Jewel-Osco your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Jewel-Osco
9528 S Roberts Rd, Hickory Hills, IL
60457, United States

Hours

Reviews

4.2
1,343 reviews
5 stars
796
4 stars
292
3 stars
125
2 stars
46
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from deli and self-checkout staff, with reports of rudeness and lack of assistance.

Product Quality

Several customers reported receiving spoiled or expired products, particularly in the meat and deli sections, leading to dissatisfaction.

Store Organization

Customers noted issues with stock availability and organization, including empty shelves and long wait times at checkout.

Positive Staff Interactions

Despite negative feedback, some customers praised specific employees for their helpfulness and friendliness, indicating that there are positive experiences to be had.

Pricing Concerns

Many customers expressed that prices are high, especially for staple items, which has led some to consider shopping elsewhere.
  • JC
    Joseph Cingrani
    Jan 5, 2026
    1.0
    This place never has the basic stuff you need ever! And the meat we bought from there was moldy we had to take it back.
  • JL
    Janice Lewis
    Dec 24, 2025
    3.0
    Good sales but quite expensive for staple items
  • NS
    Nicholas Senese
    Dec 10, 2025
    1.0
    The employees at Jewel Osco from Grocery. Scanning, and Deli are still rude to me even though I don't work with them anymore, the service is terrible, and Lara and the other management team does nothing about it. I'm done shopping at Jewel Osco in Hickory Hills, Illinois. The last time I was in, Nicole from scanning was rude to me when I didn't mean to bother her while she was working when I was trying to say hi to her. She talked to me in a rude manner. I'm done shopping at Jewel Osco forever. The employees at Jewel Osco including Lara and the other management should've treated me kinder, instead they cared about themselves and still treated me poorly even when I was an employee there.
  • MB
    Melissa Borawski
    Dec 1, 2025
    1.0
    Bakery department was rude. Cake was terrible.should have went to to sams or webers, i know better now, atleast it would be better tasting half sheet for $52 dollars-with filling.. (my cake was not filled, just a single layer)
  • KC
    K. C-S
    Nov 22, 2025
    1.0
    I just left Jewel at 5:20 pm trying to get an order of chicken. I was told the chicken that was cooking was for a 96 piece order and regular customers could not purchase any chicken because they were not cooking anymore. 😳 At any given time up until about 6:30 pm, the chicken is not fresh or they are not cooking anymore. They need to just shut this section down. This is extremely poor service.

Frequently Asked Questions About Jewel-Osco

Does Jewel-Osco accept SNAP EBT?

Yes, Jewel-Osco accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Jewel-Osco is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Jewel-Osco near me accept Apple Pay?

Yes, Jewel-Osco accepts Apple Pay and many other convenient payment methods!