Dunkin'

Reviews

• MK

  mike kawecki

  5 days ago
  1.0
  Ordered a croissant. Cold in the middle and tasted like straight chemicals. Snackin bacon was cold and flimsy same weird chemical taste. Wouldn't go to this location again. People were nice though.
• LP

  Luis Padilla

  Feb 19, 2026
  1.0
  To Whom It May Concern, I am writing to formally complain about the repeated poor service I have experienced at the Dunkin’ Donuts/Baskin-Robbins location on 95th Street and Roberts Road. I have visited this location multiple times over the past several months, and nearly every visit has resulted in the same issue: being told that they are “out of ingredients” for popular drinks such as Cappuccino Blasts, shakes, and other specialty beverages. This has happened multiple times. Most recently, on Sunday, February 15, 2026, between 7:00 and 8:00 PM, I once again attempted to order one of these drinks and was told they could not make it. When I politely questioned why this continues to happen, the staff became dismissive. When I asked for their names so I could file a formal complaint, I was told they did not have to give them to me. As I was leaving, they laughed, which I found extremely disrespectful and unprofessional. This behavior reflects very poorly on your brand. Customers should not be repeatedly turned away for the same items, nor should they be treated with disrespect when expressing concerns. This appears to be a management and accountability issue that needs immediate attention. I am requesting that this matter be reviewed and addressed. I enjoy Dunkin’ and would like to continue supporting this location, but the lack of consistency, professionalism, and basic customer service makes that difficult. I would appreciate a response regarding how this situation will be handled. Thank you for your time. Sincerely, Luis Padilla
• SS

  Shari Schmidt

  Feb 14, 2026
  1.0
  This one is always out of something that we are trying to order. They try to get you to order something else. Instead we get stuck in the drive through line until we can escape.
• MR

  Monika R

  Jan 18, 2026
  1.0
  The hot chocolate tasted heavily like water and the rim where you drink was dirty and oily(?).
• FO

  Frank osmani

  Jan 4, 2026
  1.0
  The worst Dunkin i’ve been to in America. Absolutely disgusting dirty and gross. Worst employees cussing and on there phones. Went trough drive thru and was overcharged. Came in for refund and they told me only a manager can fix that. Please do not visit this establishment.