Dunkin'

3.8
700 reviews

Business Details

(708) 599-6500
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hickory Hills, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7847 W. 95th St, Hickory Hills, IL
60457, United States

Hours

Reviews

3.8
700 reviews
5 stars
361
4 stars
129
3 stars
67
2 stars
20
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and inattentive staff, with many experiences of incorrect orders and poor customer service.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and food areas, raising concerns about health standards.

Product Consistency

Customers frequently mentioned inconsistency in drink quality, with complaints about watered-down beverages and incorrect orders.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training and inadequate response to customer complaints.
  • SS
    Shari Schmidt
    2 days ago
    1.0
    This one is always out of something that we are trying to order. They try to get you to order something else. Instead we get stuck in the drive through line until we can escape.
  • MR
    Monika R
    Jan 18, 2026
    1.0
    The hot chocolate tasted heavily like water and the rim where you drink was dirty and oily(?).
  • FO
    Frank osmani
    Jan 4, 2026
    1.0
    The worst Dunkin i’ve been to in America. Absolutely disgusting dirty and gross. Worst employees cussing and on there phones. Went trough drive thru and was overcharged. Came in for refund and they told me only a manager can fix that. Please do not visit this establishment.
  • SH
    Shantell Harris
    Nov 10, 2025
    1.0
    If I could put 0 stars I would, worst experience ever. The staff present on 11/09 between 8:30-9:00pm were rude, nasty, and racist. Literally took my order and once I got to the window wouldn’t even open the window for me, when they finally did they claimed to not have an order for me and refused my service. I only came because I promised my kids donuts, left with my kids crying from being treated unfairly. In the meantime, they continued to serve everyone else (who just so happened to not be black). And proceeded called the police on me when I was still on the premises attempting to order, the police arrived and let them know it was not a police matter and directed me to another location.
  • NJ
    Nancy Jaser
    Nov 8, 2025
    1.0
    Money hungry this lady literally took away from my bag one last munchkin because i had a reward for 3 munchkin and and there was only 4 left so she literally took away one!! Like you already put it in my bag and have no more left to sell you could of kept it instead you took it away never returning disgusting hard as hell munchkin and donuts money hungry

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 15, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: