Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Hickory Hills, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
695 reviews
5 stars
358
4 stars
129
3 stars
67
2 stars
20
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service, with some staff being praised for their helpfulness while others are described as rude and inattentive.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong drink preparations, leading to dissatisfaction.
Cleanliness and Hygiene
Several reviews highlighted cleanliness issues, including unsanitary conditions and health code violations, which raised concerns among customers.
Management Issues
Reviews frequently mention poor management practices, including staff treatment and operational inefficiencies, contributing to a negative customer experience.
Product Quality
Customers expressed disappointment with the quality of food and drinks, citing stale items and inconsistent preparation.
- SHShantell HarrisNov 10, 20251.0If I could put 0 stars I would, worst experience ever. The staff present on 11/09 between 8:30-9:00pm were rude, nasty, and racist. Literally took my order and once I got to the window wouldn’t even open the window for me, when they finally did they claimed to not have an order for me and refused my service. I only came because I promised my kids donuts, left with my kids crying from being treated unfairly. In the meantime, they continued to serve everyone else (who just so happened to not be black). And proceeded called the police on me when I was still on the premises attempting to order, the police arrived and let them know it was not a police matter and directed me to another location.
- JLJuliette LiraNov 9, 20251.0I wish I can give this a zero!! Came here and order 4 drinks and the 3 drinks were iced coffee and they WERE WATER DOWN. ITS VERY UPSETTING !! We asked for extra and it’s LIGHT!!!!
- NJNancy JaserNov 8, 20251.0Money hungry this lady literally took away from my bag one last munchkin because i had a reward for 3 munchkin and and there was only 4 left so she literally took away one!! Like you already put it in my bag and have no more left to sell you could of kept it instead you took it away never returning disgusting hard as hell munchkin and donuts money hungry
- MMMayNov 8, 20255.0Busy for a good reason Idk about the other review but I love this Dunkin always get my order right and almost always taste the same. I can’t say the same about the Dunkin that’s a few block down I wonder if the bad reviews are for that place. Any ways thank you to the workers here it’s because of them you are getting this compliment.
- TZTammy ZeidanOct 29, 20251.0Lazy drive thru The guy and the manager were great but the girl taking orders super rude and lazy.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Hickory Hills, IL?
Dunkin' is open 24 hours a day, every day of the week in Hickory Hills, IL.
Does Dunkin' offer delivery and pickup options?
Yes, Dunkin' provides both delivery and curbside pickup services.
What special holiday drinks does Dunkin' have this season?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
How can I order my favorite Dunkin' items ahead of time?
You can order ahead using the Dunkin' mobile app available on iOS and Android or through their online ordering system.
What food and beverages does Dunkin' specialize in?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, lunch, and brunch.
Does this Dunkin' location have a drive-thru?
Yes, the Hickory Hills Dunkin' location features a drive-thru for convenient service.
What nearby places can I visit for dessert after enjoying a meal at Dunkin'?
After Dunkin', you might visit nearby Baskin-Robbins for ice cream or Tanoor Bakery for baked goods and smoothies.
Are there any other coffee shops close to this Dunkin' store?
Yes, there's another Dunkin Donuts nearby if you're exploring coffee options in the area.
What local services can I access near Dunkin' in Hickory Hills?
Nearby you can find services like Retina Consultants, Ltd. for eye care, Chicago Title Insurance Company, and Mindful Body Studio offering massage therapy.
How can I stay connected with Dunkin' for updates and promotions?
Follow Dunkin' on Instagram @dunkin and Twitter @dunkindonuts, or visit their website for the latest news and promotions.