Wendy's

3.4
278 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1511 South Park Ave., Herrin, IL
62948, United States

Hours

Reviews

3.4
278 reviews
5 stars
118
4 stars
44
3 stars
25
2 stars
16
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unhelpful staff, with several instances of poor customer service and long wait times.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

While some customers enjoyed the food, there were complaints about cold meals, unsanitary conditions, and inconsistent food preparation.

Cleanliness

Several reviews mentioned that the restaurant was not clean, with dirty tables and a messy drink area.

Management Issues

Frequent mentions of poor management practices, including staff behavior and handling of customer complaints.
  • NC
    NorthWestTennesseeAdultEd CamdenCampus
    Dec 2, 2025
    5.0
    The decor is okay, clean but a bit boring. The service was adequate but the counter person was not friendly or bothered to smile or greet. She was not bad just put no effort in beyond JUST doing the job. The food was fresh and hot and served quickly. All in all good experience, just think they need to retrain the front counter staff.
  • BA
    Barbara Averitt
    Oct 24, 2025
    4.0
    I've been stopping by to grab breakfast on the go on my way to work these past few days and the food has been fresh and hot and the customer service has been outstanding in the drive thru! I definitely will be stopping by again!
  • DH
    Danielle Haun
    Oct 9, 2025
    1.0
    I had put a door dash order in and when it got to me I got no drink and my sandwich came with just a piece of tomato and some lettuce. No hamburger or anything.
  • MW
    Mike Wicoff
    Sep 6, 2025
    5.0
    Great chilly and burgers
  • CB
    Clint Borcky
    Sep 4, 2025
    1.0
    I'm sitting the drive thru writing this. I was here for ten minutes at the window, then told that they were holding on chicken and could I move forward. So far I've been pulled forward for 7 minutes. Why wasn't I told there was a wait like this when I ordered??? If you want fast food, go elsewhere. Update: 20 minute wait. No apology offered. And I got home and the order was wrong. What is going on at this dump??? Do better!!!

Frequently Asked Questions About Wendy's

Is 1511 South Park Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 1511 South Park Ave.?

The drive-through is open daily from 6:00 AM to 10:00 PM.