Wendy's

3.4
275 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1511 South Park Ave., Herrin, IL
62948, United States

Hours

Reviews

3.4
275 reviews
5 stars
115
4 stars
44
3 stars
25
2 stars
16
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Order Accuracy

Numerous reviews mentioned incorrect orders, missing items, and issues with food preparation, leading to customer dissatisfaction.

Food Quality

While some customers praised the freshness and taste of certain items, many others complained about cold food and unsatisfactory meal quality.

Cleanliness

Several reviews pointed out cleanliness issues within the restaurant, including dirty tables and unkempt dining areas.

Wait Times

Many customers expressed frustration over excessively long wait times in both the drive-thru and inside the restaurant.
  • BA
    Barbara Averitt
    Oct 24, 2025
    4.0
    I've been stopping by to grab breakfast on the go on my way to work these past few days and the food has been fresh and hot and the customer service has been outstanding in the drive thru! I definitely will be stopping by again!
  • DH
    Danielle Haun
    Oct 9, 2025
    1.0
    I had put a door dash order in and when it got to me I got no drink and my sandwich came with just a piece of tomato and some lettuce. No hamburger or anything.
  • MW
    Mike Wicoff
    Sep 6, 2025
    5.0
    Great chilly and burgers
  • CB
    Clint Borcky
    Sep 4, 2025
    1.0
    I'm sitting the drive thru writing this. I was here for ten minutes at the window, then told that they were holding on chicken and could I move forward. So far I've been pulled forward for 7 minutes. Why wasn't I told there was a wait like this when I ordered??? If you want fast food, go elsewhere. Update: 20 minute wait. No apology offered. And I got home and the order was wrong. What is going on at this dump??? Do better!!!
  • MK
    Maria Kimpel
    Aug 31, 2025
    5.0
    The best breakfast sandwichs and great prices

Frequently Asked Questions About Wendy's

Is 1511 South Park Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.