Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Order Accuracy
Numerous reviews mentioned incorrect orders, missing items, and issues with food preparation, leading to customer dissatisfaction.
Food Quality
While some customers praised the freshness and taste of certain items, many others complained about cold food and unsatisfactory meal quality.
Cleanliness
Several reviews pointed out cleanliness issues within the restaurant, including dirty tables and unkempt dining areas.
Wait Times
Many customers expressed frustration over excessively long wait times in both the drive-thru and inside the restaurant.
BA
Barbara Averitt
Oct 24, 2025
4.0
I've been stopping by to grab breakfast on the go on my way to work these past few days and the food has been fresh and hot and the customer service has been outstanding in the drive thru! I definitely will be stopping by again!
DH
Danielle Haun
Oct 9, 2025
1.0
I had put a door dash order in and when it got to me I got no drink and my sandwich came with just a piece of tomato and some lettuce. No hamburger or anything.
MW
Mike Wicoff
Sep 6, 2025
5.0
Great chilly and burgers
CB
Clint Borcky
Sep 4, 2025
1.0
I'm sitting the drive thru writing this. I was here for ten minutes at the window, then told that they were holding on chicken and could I move forward. So far I've been pulled forward for 7 minutes. Why wasn't I told there was a wait like this when I ordered??? If you want fast food, go elsewhere.
Update: 20 minute wait. No apology offered. And I got home and the order was wrong. What is going on at this dump??? Do better!!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Herrin, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Herrin, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (618) 942-8710.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 1511 South Park Wendy’s serve breakfast?
Yes, this Wendy’s location in Herrin, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for Wendy's at 1511 South Park Ave.?
The drive-through is open daily from 6:00 AM to 10:00 PM.
Is the Wendy's at 1511 South Park Ave. currently open?
Yes, this location is open and committed to serving customers every day.
Does this Wendy's location serve breakfast, lunch, and dinner?
Yes, Wendy's at this location serves breakfast, lunch, and dinner.
What payment options are accepted at Wendy's 1511 South Park Ave.?
Payment options include American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food for delivery or takeout?
Yes, delivery and takeout are available. You can order via the Wendy's app or order.wendys.com.
How can I contact Wendy's at 1511 South Park Ave. for feedback or questions?
You can call (618) 942-8710, reach the Customer Care team via the website contact page, or use their customer satisfaction survey.
Where can I find Wendy's menu and nutritional information?
Menu and nutrition details are available on order.wendys.com, the Wendy's app, and in-restaurant nutrition posters.
Are there grocery stores near Wendy's at 1511 South Park Ave.?
Yes, Save-A-Lot and Kroger grocery stores are nearby, making it convenient to shop for groceries before or after your meal.
What other fast food restaurants are close to Wendy's at 1511 South Park Ave.?
Nearby fast food options include KFC and Arby's, giving customers a variety of dining choices in the area.
Are there gas stations near Wendy's that I can stop at?
Yes, Gas @ Kroger and Kroger Fuel Center are nearby, so you can fuel up your vehicle conveniently during your visit.