McDonald's

3.7
1155 reviews
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Business Details

1706 S Park Ave, Herrin, IL
62948, United States
(618) 942-5251
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1706 S Park Ave, Herrin, IL
62948, United States

Hours

Reviews

3.7
1,155 reviews
5 stars
450
4 stars
256
3 stars
233
2 stars
86
1 star
130

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and management.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food.

Food Quality

Many customers expressed dissatisfaction with the food quality, citing cold, burnt, or poorly prepared items.

Wait Times

Long wait times in the drive-thru and for mobile orders were commonly mentioned, with some customers experiencing waits of over 20 minutes.

Cleanliness

Several reviews pointed out cleanliness issues within the restaurant, including dirty tables and floors.
  • SS
    Spenser spenserlind89@gmail.com
    Dec 8, 2025
    1.0
    Terrible experience, unprofessional staff, unhelpful management.
  • MW
    Melissa Wade
    Dec 3, 2025
    2.0
    Ordered a steak egg and cheese Bagel meal. The Bagel must have been sitting to long because the edges were so hard thought I chipped a tooth bitting into it. It tasted horrible. 6:30 am on 12 -3- 2025 visit.
  • JM
    Josh McDaniel
    Dec 1, 2025
    1.0
    really this is the standards at this mcdonalds looks like a dog chewed on it maybe the management at this place needs a audit if this is the best that the employees can do its hamburgers kids not that hard
  • LE
    Love, Ellie
    Nov 19, 2025
    2.0
    Consistently had issues with McDonald's. We placed two online orders on two separate days on the app. Neither one went to the store, but we still got charged. We did the reporting, and even though we sent all of the info they CLOSED IT WITHOUT RETURNING OUR MONEY. In store can't help apparently, and their App Customer Service has been ATROCIOUS. Also, the local owners said the Holiday Pies were available at ALL their locations on Nov 7th. Our location has consistently said they haven't gotten them yet and won't until later. What's up with that? We have frequented McDonalds, but at this point it's not worth the hassle.
  • MB
    Matthew Baker
    Nov 12, 2025
    1.0
    Refusing me service even though I already bought the food. Awful way to run a business in my opinion…
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Herrin, IL?

McDonald's in Herrin, IL is open daily from 5:00 AM to 11:00 PM, with extended hours from 12:00 AM to 11:59 PM on Fridays and Saturdays.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's in Herrin has a drive-thru open daily from 5:00 AM to 11:00 PM, with extended hours on Fridays and Saturdays operating 24 hours.