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Arby's

4.1
(388 reviews)
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Business Details

1701 South Park Avenue, Herrin, IL
62948, United States
(618) 988-9299
http://www.arbys.com/locations/us/il/herrin/1701-south-park-avenue/store-8055
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1701 South Park Avenue, Herrin, IL
62948, United States

Hours

Reviews

4.1
388 reviews
5 stars
202
4 stars
93
3 stars
51
2 stars
14
1 star
28

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported receiving incorrect orders or missing items, leading to frustration.

Service Quality

While many reviews praised the friendly and helpful staff, there were also complaints about rude service and long wait times.

Food Quality

The food quality was inconsistent, with some customers enjoying fresh and hot meals, while others received undercooked or cold items.

Cleanliness

Several customers noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.

Staffing Issues

Several reviews mentioned that the location was often understaffed, impacting service speed and order accuracy.
  • JD
    John Deason
    Feb 12, 2026
    1.0
    I ordered a Italian beef..when I got back to work I had a passenger seat full of juice...they put a large cup of juice for the sandwich in the bag with no lid.....I had a seat full and my console...and my lap full....never rat there again
  • LL
    Lynn
    Jan 13, 2026
    2.0
    ordered a french dip tonight, got home and opened the bag to discover instead i was given two buffalo chicken sliders, my mistake for not checking before i left, but i tried calling multiple times and the phone just rings and rings to no avail, would love a remake on my food
  • CB
    Chase Besson
    Dec 13, 2025
    1.0
    Waited over 20 minutes for my food, the jalapeño poppers were undercooked, and they made by sandwich wrong.
  • MW
    Melissa Wade
    Dec 3, 2025
    5.0
    Fast friendly service.
  • DD
    Drea
    Nov 25, 2025
    5.0
    Met with a friend for lunch. I had the deep fried turkey club. It was delicious. The sub bread was soft, turkey was moist, just the right amount of mayo/lettuce/tomato. Restaurant was very clean and numerous times I saw employees wiping down tables as patrons left the store. Employees were friendly. By far one of the best Arby's location in So. Illinois
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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