McDonald's

3.6
1245 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6400 W Montrose Ave, Harwood Heights, IL
60706, United States

Hours

Reviews

3.6
1,245 reviews
5 stars
522
4 stars
239
3 stars
200
2 stars
80
1 star
204

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.

Food Quality

Many reviews highlighted issues with food freshness and quality, including cold items, incorrect orders, and even reports of bugs in food.

Order Accuracy

A significant number of customers experienced repeated issues with order accuracy, often receiving the wrong items or incomplete orders.

Cleanliness

Several customers noted unsanitary conditions, including dirty dining areas and concerns about food safety.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
  • RR
    Rina
    Nov 14, 2025
    1.0
    Didn’t receive all 10 piece nuggets
  • RE
    Raphael El
    Oct 14, 2025
    1.0
    I ordered a deluxe quarter pounder and was given a crabby patty instead. The food and customer service leaves much to be desired to say the least.
  • LM
    Lorrie Morris
    Oct 5, 2025
    3.0
    Greasy
  • MK
    Mauro Kouvelis
    Sep 29, 2025
    1.0
    It's my own fault I said I wouldn't come back here but I was hungry and it's located right down the street from my apartment. Again I don't know what happens after 10 Pm but when the girl taking my order has to ask me 3 times to repeat the order because she's laughing and paying attention to anyone but the paying customers making the order, then something's obviously wrong. And you'd think after repeating myself 3 times they'd get the order correct but no not at all.
  • AA
    Alikhan Almazbekov
    Sep 19, 2025
    1.0
    The worker refused to refill my drink

Frequently Asked Questions About McDonald's

What are the McDonald's Harwood Heights location hours of operation?

McDonald's in Harwood Heights is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options like same-day and no-contact delivery.