McDonald's

3.6
1253 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6400 W Montrose Ave, Harwood Heights, IL
60706, United States

Hours

Reviews

3.6
1,253 reviews
5 stars
526
4 stars
241
3 stars
199
2 stars
81
1 star
206

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of incorrect orders and poor customer service.

Food Quality

Several reviews highlighted issues with food freshness, incorrect orders, and even reports of bugs in food.

Cleanliness

Customers noted unsanitary conditions, particularly with dirty tables and overall cleanliness of the restaurant.

Order Accuracy

A significant number of reviews mentioned frequent mistakes in orders, with missing items and incorrect food being common complaints.

Promotions

Some customers appreciated the promotional deals, although there were mixed feelings about the execution of these promotions.
  • TB
    Tom Brown
    Dec 28, 2025
    4.0
    I Love McD's. I definitely suggest using their app for discounts. I only shorted them one star because I've yet to see a McDonald's with a clean eating area. What else is there to say. It's McDonald's :)
  • WG
    wilmer guillen
    Dec 24, 2025
    4.0
    Creo que por el alto movimiento del autoservicio se descuida mucho la atención y el servicio para comer en el restaurante... mesas sucias la comida con presentación no muy adecuada...
  • DD
    Dan
    Dec 21, 2025
    1.0
    Always have things missing in my order, waste of time. Go somewhere else. This location has higher prices than other locations aswell. Staff are not adequate for the job.
  • AT
    A T
    Dec 13, 2025
    1.0
    Mgmt. & employees at Montrose Ave & Narragansett need better customer service skills. Why offer the option of no receipt & when you walk into the restaurant to report that your order was given to you incorrectly they look at you as if you are lying about it. As if you’re the issue and not them. Unacceptable and unbelievable! Will not visit this location again.
  • PR
    Paula Renee
    Dec 5, 2025
    5.0
    McDonald's has a great promo The Grinch deal. Big Mac meal or 10 nuggets meal. It also came with The Grinch season for ur fries. Flavor was salt/pickle which was a different but good flavor. U also get a pair of Grinch socks! Truly the cutest & best promo I've seen MCD have did not a long time!

Frequently Asked Questions About McDonald's

What are the McDonald's Harwood Heights location hours of operation?

McDonald's in Harwood Heights is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options like same-day and no-contact delivery.