McDonald's

3.2
2067 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14702 Dixie Highway, Harvey, IL
60469, United States

Hours

Reviews

3.2
2,067 reviews
5 stars
632
4 stars
397
3 stars
364
2 stars
188
1 star
486

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, both in the drive-thru and for mobile orders.

Food Quality

Many reviews mentioned receiving cold or improperly prepared food, including stale fries and incorrect orders.

Staff Attitude

Numerous customers experienced rude or unprofessional behavior from staff, particularly during night shifts.

Operational Issues

The location often faced issues with being closed during advertised hours, particularly late at night, and had problems with order fulfillment.

Management Concerns

Several reviews highlighted poor management and lack of organization, leading to a negative customer experience.
  • HG
    HUGO M G
    1 day ago
    2.0
    I think the food for kids is ok not healthy but kid like it because they can get a Toy I get a Quarter pound hamburger but not flavor at all taste like cardboard La comida para los niños no es nada saludable solo les gusta ir por los juguetes Yo compre una hamburguesa horriblela carne nada de sabor El carton tiene mejor sabor que esa carne y se se te enfrian las papas saben a nadaaaa
  • HR
    Hector Ruiz
    Nov 16, 2025
    1.0
    Worse. Mcdonald's i've ever been to I've been here three times already.And every single time i've been here, the food is never ready. The staff is playing around and not paying attention to the drive through or to the people trying to order today, today was the worse one yet the lady seen me there making eye contact and she did not even say where close its 10:29 pm its says its open 24 hours and there just ignoring every one i understand if they say sorry we close sorry we have no staff but for them just stand there and ignore is wild to me
  • DD
    Dewanda Day
    Nov 16, 2025
    1.0
    This McDonald's needs a good manager. This is the second time I've gone there in the past 4 months and both times the service is horribly slow. Today we waited in the drive thru for nearly 6 minutes and no one ever came back to the window. We ended up going inside...still slow uncaring employees. The French fries taste horrible...the oil probably needs changing.This restaurant has been a staple in our community for decades. I'd hate to see it close. Come on people,get it together!
  • IM
    Isabella Mejia
    Nov 12, 2025
    1.0
    This is by far the worst mcdonald’s ever! Take the drive and go to the one in Midlothian for better service and avoid this mess. We were in the drive thru for mobile pick up for about 20 minutes and nobody bothered to greet us until my mom said hello and they said they were having technical difficulties. If that was the case they should’ve shut down the mcdonalds app so people like me wouldn’t pre order. My mom got upset and asked her why she couldn’t say that earlier and she got mad and gave my mom an attitude and told my mom she didn’t have to be rude when the whole time it was her that was being rude her name is cynthia supposedly. This is not the first time that something like this happens to us at this mcdonald’s last time we had also went in the night and they guy told us they weren’t taking any orders right now because of shift change which made no sense to us. Something needs to be done or shut this mcdonald’s down if they can’t have good customer service. Corporate will be hearing from my mom. AND GOD BLESS YOU CYNTHIA FOR GIVING MY MOM HIGH BLOOD PRESSURE!
  • JH
    Jerral Houser
    Nov 12, 2025
    1.0
    This by far is the worst McDonald's I have ever been to. I tell myself I'm never coming to this location again just to return a year later always and they further disappoint. The wait time is always ridiculous, the food order is wrong 90 percent of the time, and God forbid you try to order food anytime past 9pm. They will leave you waiting at the window or in line for 20 to 30 minutes just to tell you they aren't serving food or it's shift change no matter what time of the night it is.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 14702 Dixie Highway, Harvey?

McDonald's at 14702 Dixie Highway, Harvey is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery and pickup services?

Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.