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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(441 reviews)

Business Details

16242 S Halsted, Harvey, IL
60426, United States
(708) 331-5801
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Harvey, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
16242 S Halsted, Harvey, IL
60426, United States

Hours

Reviews

3.9
441 reviews
5 stars
229
4 stars
85
3 stars
55
2 stars
12
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, including reports of rudeness and poor service, particularly from specific employees.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

There are complaints about food and drink quality, including burnt items and poorly made beverages, alongside some positive remarks about specific items.

Cleanliness and Safety

Concerns were raised about cleanliness and safety practices, including unsanitary conditions and employee hygiene.

Speed of Service

While some customers praised the quick service, others experienced long wait times and delays in order fulfillment.
  • DS
    Danielle Sr.
    Jan 20, 2026
    5.0
    Very warm , welcoming and friendly service.
  • DC
    Daniel Cisneros
    Jan 3, 2026
    1.0
    Customer service is terrible the employee name is Crystal, she has an attitude always making her stupid face when I’m ready to pick up my order …and I just stopped ordering in this place because she told me that if I wanted to order to go inside the lobby I was a everyday customer for 20years and spent 40 dollars mostly every day so I prefer to go to Homewood DD they have better service and is not the same owner.
  • LW
    Lovely wolv
    Dec 14, 2025
    1.0
    They forgot the cream cheese on my bagel and it's burnt😑. Burnt on the outside and barely toasted in the inside. Literally disgusting. Didn't think I would have to check for that in the drive through. First time ordering here not really a Dunkin/breakfast person and it's going to stay that way. Waste of money don't order here. 1/10/26 Literally don't go here I decided to try it again and just order a dozen and a half donuts through the mobile app placed at 8:26. I got there at 9:00 and they said they never received my order. I had to go in find out where the transaction history was because they didn't know where it was and proved that it charged my card and I did order it. Not sure what's going on here but it gets to a point
  • TS
    Tamika S.
    Dec 10, 2025
    1.0
    The drive through cashier is very rude and usually has a attitude every day, perhaps she isn't a morning person and should make drinks / food and not greet your customers because she will cause people like myself to go to another location!! Didn't see her name but she works during the 7am time that I come through the line. Bring the other cashier back she was more professional and manerable in the AM.
  • PB
    Paul bonfitto
    Nov 2, 2025
    1.0
    People are paying $4 a cup of coffee. Stop reheating it and make a fresh pot at 9 p.m. reg AND decaf. We can tell. Stop it.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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