Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
247 reviews
5 stars
105
4 stars
49
3 stars
35
2 stars
11
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some customers reported rude interactions while others praised helpful employees.
Order Accuracy
Frequent complaints about incorrect orders, with many customers receiving wrong items or modifications not being honored.
Food Quality
Inconsistent food quality reported; some customers enjoyed fresh and hot meals, while others received cold or undercooked food.
Cleanliness
Concerns about cleanliness in the dining area and food preparation areas, with reports of dirty tables and unsanitary conditions.
Speed of Service
Service speed varies significantly; some customers experienced long waits, while others noted quick service during less busy times.
- KKKingOct 24, 20255.0Jade was so nice & made sure my order was right!
- SKSara Mae KingAug 22, 20254.0It was a bit hectic, not sure the circumstances. But the staff tried to be accommodating.
- MAmatt adamsAug 11, 20255.0Tristin was super nice. Great service. Super friendly. Decent food. Fast
- LSLilly SmithAug 8, 20251.0night shift if awful we came around 11 had a 15 minute wait just for the food to be wrong and cold, my jr Chicken that I ordered for my pregnant friend who is allergic to American cheese and they put cheese on it, our fries were cold and my bacon fries had no liquid cheese and when we had them fix it we were told to wait again and we watched the lady walk the food to the kitchen and not the trash, mind you it's still ILLEGAL to take food back over the counter on the count of COVID laws still being in place, but she took the food back and microwaved it and gave it back to us after 15-20 minutes, we go back through the drive through to fix it and because it was "fixed" "twice" which it was not, that we would have to pay full price again, not to mention she gave us food back that she touched with her bare hands and refused to give us a fork for my bacon fries, we placed our order at 11:16 and left after 11:50 because the food was wrong and made us wait that long, we come here frequently and day shift is great so I am incredibly disappointed in our service and will not be returning.
- 9J97Mark JohnsonAug 8, 20253.0Went inside and ordered a "single with onions only and a small fry". The cashier did not ask about adding cheeze. I figured " onios only" was clear enough. I glanced at mey receipt while waiting for the order and it listed a single with cheeze and onions only. The cashier was standing there so I asked him about the cheeze and he called over to the person who was assembling the order and told her no cheese which i could see she was about to add. I asked him 3 times did he change me for the cheeze and he ignored me and walked away. I should have asked for a manager. Its not about the money, it's about getting the order right and if I wanted cheeze I'd ask for it. If it was a drive thru order I would have been stuck with it. I do not like cheeze on my hamburgers. Anyway, the fries were cold and the largest was not much bigger than 1". Really??? Then there was a homeless person who looked like he was taking a bath in the communal sink in the hallway right outside the kitchen door. Not a good experience. If this franchise is struggling it's no wonder
Frequently Asked Questions About Wendy's
Is 511 S Commercial Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Harrisburg, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Harrisburg, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (618) 294-8344.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 511 S Commercial Wendy’s serve breakfast?
Yes, this Wendy’s location in Harrisburg, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of Wendy's at 511 S Commercial Street, Harrisburg?
Wendy's drive-thru and dine-in services are open daily from 6:00 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the Wendy's app or website.
Is contactless ordering available at Wendy's in Harrisburg?
Yes, you can place orders through Wendy's mobile app or website for delivery, takeout, or drive-thru.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
Can I get delivery from Wendy's in Harrisburg?
Delivery is available where supported. Check availability by entering your address on Wendy's app or website.
How can I contact Wendy’s at 511 S Commercial Street for questions or feedback?
You can call the location directly at (618) 294-8344 or reach out to Wendy’s Customer Care via their online contact page or phone at 888-624-8140.
Where is this Wendy's located and what is the attire?
Wendy's is located at 511 S Commercial Street, Harrisburg, IL 62946, and the attire is casual.
What nearby places can I visit before or after dining at Wendy's?
Nearby you can visit Banterra Bank, AutoZone, Angi's Eats and Sweets, Wooly Wash car wash, and Peking Palace Restaurant, offering a variety of services and dining options to complement your visit.
Are there other fast food options near this Wendy's?
Yes, nearby fast food options include Burger King, KFC, and Little Caesars Pizza, providing alternative dining choices in the area.
What educational or recreational spots are close to Wendy's in Harrisburg?
Southeastern Illinois College and Swapshop (which includes a shopping center and cinema) are close by for those interested in education or entertainment before or after visiting Wendy's.