Wendy's

4.0
878 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1065 Lake Street, Hanover Park, IL
60133, United States

Hours

Reviews

4.0
878 reviews
5 stars
439
4 stars
201
3 stars
104
2 stars
43
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude and unprofessional behavior from staff, particularly at the drive-thru.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Mixed reviews on food quality; some praised hot and fresh food, while others received cold or stale items.

Cleanliness

Some customers noted the location was clean and well-maintained, while others reported dirty conditions.

Speed of Service

Several reviews highlighted fast service, especially during busy hours, but others experienced long waits.
  • SW
    Sam Wright
    Oct 24, 2025
    4.0
    Stopped to get chicken nuggets for my drive home and was pleasantly surprised about the change to tenders instead. Not quite a 5 because I ordered a kids meal and the fries were cold.
  • MG
    M Gonzales
    Oct 15, 2025
    1.0
    Something is missing from my mobile order. With people in line behind me I didn’t want to hold everyone up double-checking what I was given at the drive thru. I did take a quick peek but apparently should have gone through it with a fine tooth comb instead. When I try to call the restaurant after getting home, no answer. Tried to call several times and I cannot get anyone to respond. Do I really have to drive all the way back!? Give me my money back for service not rendered then! No wonder the reviews here are garbage.
  • AA
    Anon
    Sep 30, 2025
    1.0
    Absolutely disgusting. We came at 1 AM and the service was AWFUL. The food was even worse. The man in the drive-through screamed into the mic, cut us off multiple times, and sneezed throughout taking our order. Our food came stale and cold, and we immediately felt nauseous after eating. I’ve never left a review before, but this experience was so horrific I felt I had to warn others. First time trying Wendy’s and our last. Do not come here!!!
  • AP
    Andres Steven Pineros
    Sep 16, 2025
    1.0
    I do Uber Eats, I went to pick up at this restaurant today at 12:50 am and the employee who attends treated me very rudely, a terrible service and more to me who am also providing a customer service, very bad service.
  • AP
    Alesya Pak
    Sep 11, 2025
    1.0
    Rude stuff at Drive Through. Today, 9/11 after a hard day, when trying to buy food for myself and kids, one Hispanic lady yelled at me that I ordered “fruit punch” instead of “HONEST fruit punch” 🤷‍♀️ You didn’t tell it was HONEST!!!!! She shouted. Hello, I am your customer, I’m not supposed to know the brands!! If I ordered something you are not sure about, ASK the question! Ruined our whole evening. Avoid this location if you don’t wanna be treated like dogs I wonder if all of these negative reviews are related to the same lady.

Frequently Asked Questions About Wendy's

Is 1065 Lake Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.