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McDonald's

3.6
(1613 reviews)

Business Details

9191 State Route140, Hamel, IL
62046, United States
(618) 633-2131
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9191 State Route140, Hamel, IL
62046, United States

Hours

Reviews

3.6
1,613 reviews
5 stars
614
4 stars
340
3 stars
287
2 stars
110
1 star
262

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times.

Food Quality

Numerous complaints about cold, incorrect, or poorly prepared food, with some customers experiencing food safety issues.

Cleanliness

Several reviews highlighted dirty restaurant conditions, including unclean tables and restrooms.

Consistency

Some customers noted that while experiences varied, there were instances of good service and fresh food.
  • AA
    AlexanderXT
    2 days ago
    1.0
    First they messed my order. Service is slow and somebody forgot to clean their hands and now I have stomach ache.. make your employees clean before working with food.
  • MM
    Macschic
    Feb 25, 2026
    5.0
    Since i’ve recently been going to this McDonalds here in Vandalia, Illinois for the last couple years now, they have always gotten my orders 100% correct, the service is always pretty fast, and i’ve not been disappointed! Also the employees have always been very friendly and fast with their service! I’m content! Will definitely keep coming back!
  • ML
    Marleigh Loveless
    Feb 14, 2026
    1.0
    Me and my family stopped in just to stretch our legs and get some ice cream. I placed my order on the app and asked for tableside service, which I didnt get. They said they couldn't do it due to being busy, which they were, but they were not busy enough to bring in another couples order who had come in behind us. We waited 20 mins and heard last call for mcflurries, and a milkshake. When my dad told them we had tableside service they told us what I mentioned above about being busy. Doubt I will go back to this Mcdonald’s and time soon.
  • SS
    Simba Simba
    Jan 31, 2026
    1.0
    They brought an incomplete order with the payment. When I asked, they brought it with a dissatisfied face and threw it on the table.
  • AV
    Annette VanderWall-Sterling
    Jan 21, 2026
    1.0
    Food was terrible, order was incorrect and staff was poorly trained

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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