Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported poor service, including rude staff and long wait times for orders.
Order Accuracy
Numerous reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning cold items and lack of freshness.
AI Ordering System
The introduction of an AI ordering system received mixed reviews, with many customers preferring human interaction.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their friendliness and helpfulness.
VS
V Senior
6 days ago
5.0
Two video ordering. Food made to order. Tables clean.
JC
James C.
Jan 16, 2026
1.0
I cannot support a business that replaces humans with AIs. Won't be coming back here again.
MM
MsMeg1223
Jan 5, 2026
5.0
I love ordering biggie bags!
CM
CALEB MANE
Jan 3, 2026
1.0
Cashiers definately need training on how to take orders..Definately understand why they are going the AI route!
JJ
Jasmine
Dec 30, 2025
5.0
It’s a pretty cold day and Sara and Renz were both working the drive thru area. Both were cheerful, attentive and very kind! …and my order was completely correct! This was one of the best fast food, drive thru experiences I’ve ever had. Thank you Sara and Renz!
What are the drive-through hours for Wendy’s at 6585 Grand Ave, Gurnee?
The drive-through is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Does this Wendy’s location serve breakfast?
Yes, Wendy’s at 6585 Grand Ave in Gurnee serves breakfast with options like combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy’s food for delivery or takeout?
Yes, delivery and takeout are available. You can order through the Wendy’s app or their website at order.wendys.com.
What payment methods are accepted at Wendy’s?
Wendy’s accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy’s at 6585 Grand Ave for questions or feedback?
You can call this location directly at (847) 855-8700 or provide feedback through Wendy’s Customer Care team via their Contact page or Customer Satisfaction Survey online.
Where can I find menu pricing and nutrition information for Wendy’s?
Menu pricing and nutrition details vary by location and can be found on Wendy’s website or mobile app by selecting the restaurant and viewing the menu items.
What nearby restaurants can I visit along with Wendy’s at 6585 Grand Ave?
Nearby restaurants include Uno Pizzeria & Grill, Noodles & Company, TGI Fridays, and Popeyes® Louisiana Kitchen, offering a variety of American, Asian fusion, and chicken cuisine options.
Which nearby banks can I find close to Wendy’s?
U.S. Bank and US Bank are nearby, convenient if you need banking services before or after your visit to Wendy’s.
Are there any nearby retail or shopping options around Wendy’s?
Yes, nearby retail options include Walmart Pharmacy, Jewel-Osco supermarket, Game Stop, Mattress Firm, and leNoir beauty and spa.
Does Wendy’s at 6585 Grand Ave offer dine-in and drive-thru services?
Yes, this location offers dine-in, drive-thru, delivery where available, and takeout services to accommodate your preferences.
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