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Wendy's

3.7
(777 reviews)

Business Details

6585 Grand Ave, Gurnee, IL
60031, United States
(847) 855-8700

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6585 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.7
777 reviews
5 stars
322
4 stars
183
3 stars
108
2 stars
49
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff and long wait times for orders.

Order Accuracy

Numerous reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning cold items and lack of freshness.

AI Ordering System

The introduction of an AI ordering system received mixed reviews, with many customers preferring human interaction.

Positive Staff Interactions

Despite the issues, some customers praised specific staff members for their friendliness and helpfulness.
  • VS
    V Senior
    6 days ago
    5.0
    Two video ordering. Food made to order. Tables clean.
  • JC
    James C.
    Jan 16, 2026
    1.0
    I cannot support a business that replaces humans with AIs. Won't be coming back here again.
  • MM
    MsMeg1223
    Jan 5, 2026
    5.0
    I love ordering biggie bags!
  • CM
    CALEB MANE
    Jan 3, 2026
    1.0
    Cashiers definately need training on how to take orders..Definately understand why they are going the AI route!
  • JJ
    Jasmine
    Dec 30, 2025
    5.0
    It’s a pretty cold day and Sara and Renz were both working the drive thru area. Both were cheerful, attentive and very kind! …and my order was completely correct! This was one of the best fast food, drive thru experiences I’ve ever had. Thank you Sara and Renz!

Frequently Asked Questions About Wendy's

What are the drive-through hours for Wendy’s at 6585 Grand Ave, Gurnee?

The drive-through is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.

Does this Wendy’s location serve breakfast?

Yes, Wendy’s at 6585 Grand Ave in Gurnee serves breakfast with options like combos, croissant, biscuit and classic sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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