Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
767 reviews
5 stars
317
4 stars
183
3 stars
107
2 stars
49
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold or improperly cooked items.
AI Ordering Issues
Customers expressed frustration with the new AI ordering system, citing difficulties and errors.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the dining area and bathrooms.
- SSSavbux2Nov 14, 20253.0The food was just edible. Not enjoyable. Quality has gone way down. And prices are ridiculous, even raised more than most fast food recently. As well, my chicken sandwich was small way smaller than it used to be. Pretty much a hair bigger then the jr sandwich, didn't present well and didn't taste great. Seams it's shrunk and the chicken quality isn't what it used to be. We drove through and I was highly annoyed that they now don't even give you a person to order with. And this ai voice said to take my time when I needed a minute. I said thank you and it said thank you for your order. On the screen it showed nothing ordered and a total of $0 and to pull up. I had to tell it I wasn't done ordering then a person came on.
- RMRyan McCandlessOct 31, 20252.0We pulled in line 30 minutes before close, waited in line and made it to the speaker at 12:02. They told us they wouldn’t take our order and refused to move cars to let us out of the drive through. We had to wait an additional 12 minutes to get out of the drive through. Terrible service
- TATiffany AlvaradoOct 24, 20251.0This place is a joke. The manger that worked Friday October 24 at 12:30 needs to really learn customer service and not let the manager title go to her head. This is the last time I will go here.
- MMMatthewOct 22, 20251.0Wendy's fell off. They've got a crummy AI taking orders at the drive through speaker. The first time I came the thing couldn't answer my questions. The second time I came, my classic chicken sandwich had no crunch at all. Just soft breading.
- AEAmber ElkinsOct 18, 20251.0They introduced a new text to speech drive through that got out large order wrong in so many ways we couldn’t count. The staff didn’t care and wasn’t going to help us make it right. Don’t go to this Wendy’s
Frequently Asked Questions About Wendy's
Is 6585 Grand Ave Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Gurnee, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Gurnee, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (847) 855-8700.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 6585 Grand Ave Wendy’s serve breakfast?
Yes, this Wendy’s location in Gurnee, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for Wendy’s at 6585 Grand Ave, Gurnee?
The drive-through is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.
Does this Wendy’s location serve breakfast?
Yes, Wendy’s at 6585 Grand Ave in Gurnee serves breakfast with options like combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy’s food for delivery or takeout?
Yes, delivery and takeout are available. You can order through the Wendy’s app or their website at order.wendys.com.
What payment methods are accepted at Wendy’s?
Wendy’s accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy’s at 6585 Grand Ave for questions or feedback?
You can call this location directly at (847) 855-8700 or provide feedback through Wendy’s Customer Care team via their Contact page or Customer Satisfaction Survey online.
Where can I find menu pricing and nutrition information for Wendy’s?
Menu pricing and nutrition details vary by location and can be found on Wendy’s website or mobile app by selecting the restaurant and viewing the menu items.
What nearby restaurants can I visit along with Wendy’s at 6585 Grand Ave?
Nearby restaurants include Uno Pizzeria & Grill, Noodles & Company, TGI Fridays, and Popeyes® Louisiana Kitchen, offering a variety of American, Asian fusion, and chicken cuisine options.
Which nearby banks can I find close to Wendy’s?
U.S. Bank and US Bank are nearby, convenient if you need banking services before or after your visit to Wendy’s.
Are there any nearby retail or shopping options around Wendy’s?
Yes, nearby retail options include Walmart Pharmacy, Jewel-Osco supermarket, Game Stop, Mattress Firm, and leNoir beauty and spa.
Does Wendy’s at 6585 Grand Ave offer dine-in and drive-thru services?
Yes, this location offers dine-in, drive-thru, delivery where available, and takeout services to accommodate your preferences.