Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
289 reviews
5 stars
180
4 stars
21
3 stars
15
2 stars
13
1 star
60
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and issues with order accuracy, particularly in the drive-thru.
Staff Friendliness
Many reviews highlighted the friendliness and helpfulness of the staff, with specific mentions of employees like Chris and Zoe providing excellent service.
Food Quality
While smoothies and some food items received praise for taste, there were complaints about incorrect orders and inconsistent food quality.
Cleanliness
Several customers noted cleanliness issues within the cafe, including dirty tables and unsanitary conditions.
Management Issues
There were multiple mentions of poor management and staffing problems, leading to chaotic service and customer dissatisfaction.
- AGAva Garza1 day ago1.0I did an online pick up order for an açaí bowl on 11/23, I took it and brought it home less than 5 mins away. It is the same consistency as water and all of the toppings sunk to the bottom because it’s so thin. Called to ask if I could have a refund not even another bowl, lady who answered the phone said no manager was in so I wouldn’t get a refund, while sounding rude. Don’t come here.
- ECEsmeralda CavazosOct 30, 20255.0Kiddos to this location! Fast and great service. Smiles the moment you walk in! Thank you to the gentleman Javier!
- NGNick GiovanniOct 28, 20255.0Great store with great staff! The new manager Javie is doing a great job with his team. Love the convenience of drive up window, only wish other locations had this service
- N9No. 9Oct 19, 20255.0One star off for the atmosphere - this cafe shares a building and parking with an auto repair place. The parking lot is chaotic, could use frequent power washing. The cafe itself is fine, it's just in a strange location with incompatible neighbors.
- DODebbie OglesbyOct 18, 20253.0I ordered the 3 cheese chicken Dilla and there was no chicken at all in it just the cheese.The sweet potato's were fine and the Mango Monsoon smoothie was good but when I called to tell them about the Dilla they could only remake it and I didn't want to eat another one and it was Saturday so they said they can't give me a refund because no manager works all weekend so I am supposed to wait till Monday to tell a manager about it then it's up to them if you get a refund. I feel like that is crazy that no manager works all weekend,I will still try to contact a manager on Monday but feel like this is ridiculous. .
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the regular business hours of Tropical Smoothie Cafe in Gurnee, IL?
Tropical Smoothie Cafe is open Monday through Friday from 7:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.
What dining options are available at Tropical Smoothie Cafe?
Tropical Smoothie Cafe offers dine-in, takeout, curbside pickup, delivery, and drive-through services.
Can I order food ahead using a mobile app?
Yes, you can order ahead using the Tropical Smoothie mobile app available on both Apple App Store and Google Play Store for pickup, curbside, or delivery.
What types of meals does Tropical Smoothie Cafe serve?
Tropical Smoothie Cafe serves breakfast, brunch, lunch, dinner, and late night meals.
What payment options does Tropical Smoothie Cafe accept?
Tropical Smoothie Cafe accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, MasterCard, and Visa.
What are some popular food items at Tropical Smoothie Cafe?
Popular specialties include fresh smoothies, wraps, flatbreads, bowls, acai bowls, salads, quesadillas, and desserts.
What nearby places can I visit before or after dining at Tropical Smoothie Cafe?
Nearby places include Jimano's Pizzeria for Italian food, Starbucks for coffee, Firestone Complete Auto Care for automotive services, and Salon Bliss for beauty and hair treatments.
Is there a nearby bank if I need to withdraw cash near Tropical Smoothie Cafe?
Yes, Heartland Bank and Trust Company is nearby for your banking needs.
Are there nearby transportation or car rental services around Tropical Smoothie Cafe?
Yes, Enterprise Rent-A-Car and Muller Honda of Gurnee are nearby for car rental and automotive services, helping customers with travel or vehicle needs.