Tropical Smoothie Cafe

3.9
289 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
7010 Grand Ave Unit 1, Gurnee, IL
60031, United States

Hours

Reviews

3.9
289 reviews
5 stars
180
4 stars
21
3 stars
15
2 stars
13
1 star
60

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy, particularly in the drive-thru.

Staff Friendliness

Many reviews highlighted the friendliness and helpfulness of the staff, with specific mentions of employees like Chris and Zoe providing excellent service.

Food Quality

While smoothies and some food items received praise for taste, there were complaints about incorrect orders and inconsistent food quality.

Cleanliness

Several customers noted cleanliness issues within the cafe, including dirty tables and unsanitary conditions.

Management Issues

There were multiple mentions of poor management and staffing problems, leading to chaotic service and customer dissatisfaction.
  • AG
    Ava Garza
    1 day ago
    1.0
    I did an online pick up order for an açaí bowl on 11/23, I took it and brought it home less than 5 mins away. It is the same consistency as water and all of the toppings sunk to the bottom because it’s so thin. Called to ask if I could have a refund not even another bowl, lady who answered the phone said no manager was in so I wouldn’t get a refund, while sounding rude. Don’t come here.
  • EC
    Esmeralda Cavazos
    Oct 30, 2025
    5.0
    Kiddos to this location! Fast and great service. Smiles the moment you walk in! Thank you to the gentleman Javier!
  • NG
    Nick Giovanni
    Oct 28, 2025
    5.0
    Great store with great staff! The new manager Javie is doing a great job with his team. Love the convenience of drive up window, only wish other locations had this service
  • N9
    No. 9
    Oct 19, 2025
    5.0
    One star off for the atmosphere - this cafe shares a building and parking with an auto repair place. The parking lot is chaotic, could use frequent power washing. The cafe itself is fine, it's just in a strange location with incompatible neighbors.
  • DO
    Debbie Oglesby
    Oct 18, 2025
    3.0
    I ordered the 3 cheese chicken Dilla and there was no chicken at all in it just the cheese.The sweet potato's were fine and the Mango Monsoon smoothie was good but when I called to tell them about the Dilla they could only remake it and I didn't want to eat another one and it was Saturday so they said they can't give me a refund because no manager works all weekend so I am supposed to wait till Monday to tell a manager about it then it's up to them if you get a refund. I feel like that is crazy that no manager works all weekend,I will still try to contact a manager on Monday but feel like this is ridiculous. .

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the regular business hours of Tropical Smoothie Cafe in Gurnee, IL?

Tropical Smoothie Cafe is open Monday through Friday from 7:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 9:00 PM.