Taco Bell

3.7
872 reviews
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Business Details

6360 Grand Ave, Gurnee, IL
60031, United States
(847) 855-0190
https://locations.tacobell.com/il/gurnee/6360-grand-ave.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 6360 Grand Ave in Gurnee. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
6360 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.7
872 reviews
5 stars
374
4 stars
184
3 stars
125
2 stars
40
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for their orders, both in-store and at the drive-thru.

Customer Service

Many reviews highlighted rude or unhelpful staff, with several customers expressing dissatisfaction with their interactions.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including missing items and wrong food.

Food Quality

Feedback indicated a decline in food quality and portion sizes, with some customers reporting food safety concerns.

Pricing Concerns

Several reviews mentioned that prices have increased significantly, leading to perceptions of poor value for money.
  • JC
    Jenny Carlin
    6 days ago
    1.0
    We was in the drive thru for 5 min around 9:26am no one took our order at all came to window and no one came to the window at all…. Customer service sucks there.
  • TT
    Tim
    Nov 17, 2025
    1.0
    They don't care about walk in diners. Didn't want to wait on us. Told us to use kiosk and seemed bothered when we asked they help us. They Had no problem waiting on drive thru and door dash people though.
  • KW
    Keith Waller
    Nov 15, 2025
    4.0
    I'm not a fan of the kiosk also no paper receipt they want your personal information either text it to you or email it more junk mail or more junk texts I might stop going to Taco Bell unless they bring back the cashier
  • SS
    Samantha Sweetman
    Oct 26, 2025
    1.0
    SLOWESTTT Taco Bell of my life! I DoorDash here all the time and they take at least 40min to pickup the order or actually make it. They make the food one rice grain at a time under a microscope and put it together with tweezers it’s so ridiculously slow. Fright fest must’ve scared the food away as they were making it because they take forever!
  • JJ
    Julie
    Oct 24, 2025
    1.0
    AWFUL EXPERIENCE - Don’t order from the app if you want your order 10 mins after the specified time. Ordered pickup asap, it stated my order would be done by 10:58, 10 minutes later after my family finished eating..I received my order. I asked very kindly why I had not received it and wanted to cancel. After I asked after waiting patiently, I saw it sitting there behind the counter. She stated they complete orders in order and that everyone has to wait one at a time, I ordered at the same time. This woman was very rude and I bit my tongue. I have worked in service, would be nice to have a heads up next time.. Don’t waste your time here. Not even hungry anymore. Rude person that I encountered.
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Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 6360 Grand Ave, Gurnee?

The drive-through is open from 7:00 AM to 3:00 AM Monday to Wednesday and Sunday, and from 7:00 AM to 4:00 AM Thursday to Saturday.

What is the address of Taco Bell in Gurnee, IL?

The Taco Bell is located at 6360 Grand Ave, Gurnee, IL 60031, USA.