Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Gurnee Subway® Restaurant at 5350 Grand Ave. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Second time that Elizabeth take care of my order... I do always place my order on line so be ready when I get there... The 1st. time that Elizabeth help me, I got the few minutes to the schedule pick up frame, she said you have to come at the time of your pick up order was scheduled for... The 2nd. time as always place my order ahead of time, as I got Elizabeth greet at me and I said hi!, but I went straight down to wash my hands as I was walking to the restroom... she raised her voice saying THE RESTROOM IS FOR CUSTOMER ONLY, so I told her I am a costumer my lady...
Her attitude seems to be agressive and not accurate to take care of customers.
I do leave cash tips every time I got my orders but this two times that her service and attitude was not good at all..
ML
Mayra Lopez
Oct 15, 2025
1.0
I’m in town for work and have order multiple times and each time either my sandwich isn’t made right or it’s unappetizing. Today I ordered and received my sandwich disguised by the way it was made . When I called to speak to manager she was very rude and disrespectful and hung up on me .
BB
biancaxgarcia
Sep 25, 2025
1.0
Extremely rude customer service don’t bother coming here wasting your time and money!
LP
Laquita Patrick
Jul 7, 2025
1.0
Money grabbers. I ordered sandwiches and while paying for my order I provided a coupon. I was told by cashier Jesus that I couldn't use the coupon. I asked why and he said because "we don't take them anymore and it's been this way for a while". I said that is not true because I used a coupon at the same location a week and a half prior. He said "well I don't know why they let you". He said, "my manager said we couldn't take them anymore". I said where is your signage that says coupons cannot be used. He said a customer ripped it down. I said interesting, well why didn't you all put up another sign. He then shrugged his shoulders. I further explained that their advertisements and coupons are what draws the attention of customers and I wouldn't have ordered what I ordered if I knew you couldn't use coupons. I would have preferred to go to another Subway or restaurant who were more appreciative of their customers. Any Subway who does not participate in accepting coupons have signage posted before ordering. Jesus attitude was very nonchalant and rude. He completely lied to me as well as I used a coupon at the location with another worker. On a brighter note, the employee who made the sandwiches was a sweet guy and customer friendly. Jesus helped the worker make my sandwiches after they wetr toasted and he was rude then as well. He was abrupt, gave one word responses and lacked personality. I will never visit this location again.
FD
Foram Dave
Jun 16, 2025
1.0
It was the worst experience of my life! Being Vegetarian and highly sensitive to allergies. This establishment mixes everything.. it was scary..if someone is allergic to things they would definitely get allergic reaction. She took cheese that was on top of a meat, and reput back right back in the container after it was already on the sandwich with stuff in it...
I told the lady that it's food and you should be hygenic.. and careful with allergies.. you cant mix things like this...she yelled at me and told me that's 'how she does it'. Big reg flag.. Her name is ELIZABETH, and she claims to be the owner.
Extremely rude, unapologetic, unprofessional and unhindered.
She did this in front of me, I am scared to think what she is doing when someone is not watching 😐😬
The Subway restaurant is located at 5350 Grand Ave., The Shops at Pembrook Colonade, Lake, Gurnee, IL 60031.
What are the operating hours for this Subway?
This Subway location is open daily from 9:00 AM to 9:30 PM.
Does this Subway offer delivery and curbside pickup?
Yes, this Subway offers both curbside pickup and delivery services for your convenience.
Can I dine in at the Subway in The Shops at Pembrook Colonade?
Yes, dine-in service is available at this Subway restaurant.
Does the Subway at 5350 Grand Ave provide catering services?
Yes, catering services are available to help with your event needs.
What meals are served at this Subway location?
They serve breakfast, lunch, and dinner at this Subway restaurant.
Where can I find the menu and place an order online for this Subway?
You can view the menu and order online at https://subway.com/en-us/restaurant/5831-0/menu/
What nearby restaurants can I visit before or after eating at Subway?
Nearby restaurants include Pizza Hut, La Michoacana Gurnee (ice cream shop), Burger King, Royal Thai, Ichiban of Gurnee (Japanese/Sushi), Old Chicago Red Hots, and Rosati's Pizza.
Are there any nearby beauty and hair salons near this Subway location?
Yes, there are several nearby beauty and hair salons including Great Clips, Salon Solei, Heaven on Earth Salon Suites, Will Smith Hair Studio, Divine Beauty, and Gurnee Microblading & Eyebrows Studio.
What nearby entertainment or recreational venues are close to this Subway?
Nearby entertainment and recreation include Six Flags Great America amusement park, Pump It Up arts and entertainment center, Ryse Athletic Club gym, and Dancenter North dance school.