Pizza Hut

3.4
304 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5326 Grand Ave in Gurnee, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
5326 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.4
304 reviews
5 stars
132
4 stars
41
3 stars
33
2 stars
17
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unhelpfulness.

Food Quality

Several customers expressed dissatisfaction with food quality, citing issues like cold pizza, incorrect orders, and poor preparation.

Cleanliness

Multiple reviews highlighted concerns about cleanliness, with reports of dirty tables and unsanitary conditions.

Order Accuracy

There are numerous complaints regarding order accuracy, including missing items and incorrect orders.

Delivery Issues

Customers frequently reported problems with delivery times and the use of DoorDash, leading to cold food and delays.
  • LB
    L B
    Jan 1, 2026
    5.0
    This location was everything! Brayden the general manager was so professional and very polite and was attentive to my family. Not to mention the food was fresh and delicious! Haven't ran into such a kind individual in quite some time...We'll definitely return!
  • MB
    Maddy Boylan
    Dec 22, 2025
    5.0
    Absolutely phenomenal service! We are staying at the Great wolf lodge for Christmas and didn’t want to pay their outrageous food prices so we decided on Pizza Hut. The manager here is the nicest guy I’ve ever met, he struck up a conversation with us while we waiting for our food, checked in to make sure we were ok, gave us coupons for the road, and made sure we were buying the best deal for the amount of food we wanted. I wish I lived closer to this location this is the first time I’ve had such a great experience in a Pizza Hut😄 ( would also like to mention how clean the place was, I formerly worked at a pizza place so I can notice a clean line when I see one! The ovens are also obviously cleaned very often because it doesn’t smell burnt in the building!)10000/10 overall🤩
  • DY
    Dana Y
    Dec 20, 2025
    1.0
    I placed an order through the call center at 4:35 pm and was told my order will be ready in 20 mins. arrived at the pizza hut after 5 pm and I was told food wasn't ready it will be 5 more minutes Then 3 to 5 minutes later I'm told my order cant be fixed because of how I ordered my wings and like I told the employee they should of told me that it couldn't be done when I placed my order. The employee stated he hates. call center.I requested a refund to only be told my money wont be on my card for 24 to 48 hours.Pizza Hut you have to do better
  • AS
    Ankur Sharma
    Dec 1, 2025
    5.0
    Great Customer Service and I really appreciated this Pizza Hut for being there on the way home at the right time. Pizza Hut is probably my most favourite pizza but more and more of them are closing down unfortunately.
  • AC
    ANDREAS CHASAPOPOULOS
    Nov 29, 2025
    5.0
    Great store!

Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Gurnee, IL?

Pizza Hut is located at 5326 Grand Ave, Lake area, Gurnee, IL 60031.

What are the operating hours for Pizza Hut in Gurnee?

Pizza Hut is open Monday to Wednesday from 2:00 PM to 9:00 PM, Thursday from 2:00 PM to 10:00 PM, Friday and Saturday from 10:30 AM to 11:00 PM, and Sunday from 10:30 AM to 10:00 PM.