Panera Bread

3.8
758 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Gurnee is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
6440 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.8
758 reviews
5 stars
355
4 stars
176
3 stars
77
2 stars
43
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, unhelpful staff, and order mistakes, leading to frustration.

Food Quality

While some customers enjoyed the food, many complained about inconsistent quality, portion sizes, and high prices.

Cleanliness

Multiple reviews highlighted a lack of cleanliness in the dining area and restrooms, affecting the overall dining experience.

Management Concerns

Several customers expressed dissatisfaction with management and staff professionalism, citing unprofessional behavior and poor organization.

Value for Money

Many customers felt that the prices were too high for the quality and portion sizes of the food offered.
  • FR
    Faison Rodgers
    1 day ago
    1.0
    I ordered a drink and waited in the drive thru line for almost 20 mins, I left the line and went into the location just to not get greeted when I walked in and I received a warm drink. The customer service at this location is very poor and there is no sense of urgency!
  • VV
    Vanessa
    Nov 10, 2025
    2.0
    The food looks (heavy on looks) hot, but I promise you it's not. It's actually ridiculously overpriced for some soup/mac that they can't warm up correctly. I understand it's not made in store, but come on. There's definitely a procedure in place to make sure the food is heat up correctly, which they most definitely do not follow. Its just odd because they use to have some really good days. My wild rice and chicken soup is nice and hot, mac as well. But that, is extremely rare nowadays. Hoping you guys improve on being more consistent.
  • AS
    Aleksandrs Smilgins
    Nov 4, 2025
    5.0
    Best Set: Chicken Avocado Melt + Cream Cheddar Soup + Chips + GreenIce Tea= my FAV
  • JA
    Julian Angeles
    Nov 3, 2025
    5.0
    great customer service. if i have to eat bread or soup i dont walk here. i run.
  • SO
    Samuel Oldham
    Oct 30, 2025
    1.0
    Employees especially managers would rather talk and having a great time rather the serve customers. Went to pick up my order and nobody was at the pick up counter and l was just waiting and waiting. Until I asked on the other side of counter for them to help me. Smh.

Frequently Asked Questions About Panera Bread

Does Panera Bread Gurnee accept reservations?

No, Panera Bread Gurnee does not accept reservations.

What are the opening hours of Panera Bread Gurnee?

Panera Bread Gurnee is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sundays.