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Oberweis Ice Cream and Dairy Store

4.4
(1423 reviews)
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Business Details

5572 Grand Ave., Gurnee, IL
60031, United States
(847) 406-3000
https://www.oberweis.com/ice-cream-and-dairy-stores/Gurnee
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About

Ice Cream ShopRestaurantDessert ShopOberweis Ice Cream and Dairy Store
A visit to any Oberweis Ice Cream & Dairy Store brings a little nostalgia and a lot of happiness. We bake our famous waffle cones every day, make our signature whipped cream from scratch and serve our super premium ice cream in traditional fountain glassware. We welcome everyone to relax with a friendly game of chess, checkers or other games while enjoying your favorite ice cream treat. Every location includes farm fresh Oberweis milk for sale in glass bottles in addition to an assortment of premium grocery items. You can even sign up for home delivery and we will deliver Oberweis goodness directly to you. Find our stores in Illinois, Indiana, Michigan and Missouri. Check home delivery availability on our website.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Oberweis Ice Cream and Dairy Store
5572 Grand Ave., Gurnee, IL
60031, United States

Hours

Reviews

4.4
1,423 reviews
5 stars
1,006
4 stars
194
3 stars
64
2 stars
50
1 star
109

What are people saying?

AI-generated from recent customer reviews

Ice Cream Quality

Customers consistently praised the ice cream for its delicious flavors and freshness, with many considering it top-notch.

Customer Service

Feedback on customer service was mixed; while some employees were described as friendly and helpful, others were noted for being inattentive or rude.

Service Speed

Several reviews mentioned slow service, particularly during busy times or in the drive-thru, leading to frustration among customers.

Cleanliness Issues

Multiple reviews pointed out cleanliness concerns, particularly in the bathrooms and dining area, which detracted from the overall experience.

Portion Sizes

There were complaints about small portion sizes relative to the price, with some customers feeling that they did not receive good value for their money.
  • SS
    Sarah
    1 day ago
    1.0
    The bathrooms could be a lot clearer unfortunately it smelled of urine and there was pee in the toilets.. also the seats were old and ratty. If a restaurant can’t keep the bathrooms clean, why would they keep the kitchens clean? I brought my kiddo in to use the bathroom and wanted to get some ice cream after but because of that we left instead. I’ve been to other locations and had good experiences but unfortunately this one was not. If it was just one staff member working I could see the bathroom being dirty but there were three staff members.
  • EM
    Em M
    Dec 31, 2025
    5.0
    Very great place and good workers they are so nice and friendly I love the ice cream it’s so good!!
  • MA
    M A
    Dec 21, 2025
    1.0
    Ice cream is awesome my kids love it! However the staff not quite, I walked in waited right in front of the register the girls didn’t acknowledge me. I waited 10 minutes before one of the girls came to take my order which is very disrespectful because most people have some sort of greeting (“sorry for the wait” )or a simple (“hello” )but she was just silent so I then just looked at her and gave her my order. They don’t seem to care I watched them doing it to everyone. They were too busy talking about what they were bringing to the party this was the entire staff that night which I’m sure was about 5 or 6 young ladies I counted.
  • JV
    Jocelyn V
    Oct 26, 2025
    5.0
    This is honestly one of the best customer service I have ever experienced. When it was time for me to order, I was so hesitant and nervous since it was my first time ordering at this place. But this girl named “Shiela”/“Sheila” helped me out so much, it honestly motivated me to go there more. I go every Sunday after work and she’s always greeting me with a positive attitude. She was very patient/ polite. I’m going again tomorrow with my friends and hopefully they enjoy their ice cream the same way I do :))
  • MA
    Monia A
    Oct 18, 2025
    1.0
    Drive through was slow and got order wrong even when the receipt had the correct order
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Frequently Asked Questions About Oberweis Ice Cream and Dairy Store

What are the operating hours of Oberweis Ice Cream and Dairy Store in Gurnee?

Oberweis Ice Cream and Dairy Store is open daily from 11:00 AM to 10:00 PM.

What pickup and delivery options are available at Oberweis Ice Cream and Dairy Store?

The store offers in-store pickup, curbside pickup, delivery, and same-day delivery services.

Brand Certified Facts from Oberweis Ice Cream and Dairy Store

This information is certified by Oberweis Ice Cream and Dairy Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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