McDonald's

3.7
1197 reviews
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Business Details

6380 Grand Ave, Gurnee, IL
60031, United States
(847) 855-0229
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6380 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.7
1,197 reviews
5 stars
490
4 stars
275
3 stars
185
2 stars
73
1 star
174

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude behavior and poor handling of orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.

Cleanliness

Generally positive remarks about cleanliness of the restaurant, though some noted issues with the restroom.

Speed of Service

Service speed varies; some customers experienced quick service while others faced long wait times.
  • BP
    Brian P
    Nov 16, 2025
    1.0
    Third time and out! I normally would brush it off, but really?!? I ordered a “Sausage McGriddle” at the drive-thru, received my order, got to my destination and start to enjoy my sandwich and they forgot the main ingredient… the sausage patty. Couldn’t go back to get it corrected. I did call the unit and they claimed I should have done something then.
  • LL
    LisaM
    Nov 15, 2025
    1.0
    I'm just really so tired of our orders being wrong about every other time. I specifically ask for no ice in my drinks, and 50% of the time they don't read their bump board. Today we were only given part of our order, and when my husband went in to complain, the crew acted like we were the biggest inconvenience ever. They messed up our order, but yet made us feel inconvenienced! They just don't seem to care about customer service anymore!
  • AH
    Andrea Horn
    Oct 24, 2025
    4.0
    Very clean and nice staff.
  • AP
    Alex Platt
    Oct 11, 2025
    1.0
    Manager has the personality of a wet noodle and the customer service skills of a dead rat. Coworker went to pick up an order and told them the pickup info they forgot about him left him sitting there for 20 min. In that time the order cancelled because of time. They told him that I was the one who cancelled. When I went to go back to the restaurant the manager said oh well you have to order and pay again nothing else I can do at all. Even though everything was there mistake.
  • MM
    Mothman
    Oct 5, 2025
    1.0
    Went through the drive through, very clearly ordering a 6 piece nugget meal with a frozen coke, and a 10 piece nugget meal with a root beer. Intercom person confirms the order, all is well. I pay, but am not given a receipt. At the pickup window, they give me a bag with only a root beer. I said I also had a frozen coke, but said that was incorrect and wouldn’t give it to me. Pulled away, paid 17 dollars for a total of 16 nuggets, a small root beer, and a fry. At that point, I feel like the least I could be given would be the frozen coke I ordered. It ain’t my fault the person taking my order doesn’t know how to do their job 🤷
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6380 Grand Ave, Gurnee, IL?

McDonald's is open 24 hours a day, seven days a week.

What times is the drive-thru service available at this McDonald's location?

The drive-thru is open 24/7, every day of the week.