Brand Certified
McDonald's
3.7(1216 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
6380 Grand Ave, Gurnee, IL
60031, United States
Certified by McDonald's • Mar 01, 2026
(847) 855-0229
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.7
1,216 reviews
5 stars
498
4 stars
274
3 stars
188
2 stars
74
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor management and lack of accountability for mistakes.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with customers expressing frustration over having to check their bags before leaving.
Food Quality
Multiple reviews highlighted issues with food quality, including uncooked items, cold fries, and overall dissatisfaction with freshness.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and garbage on the premises.
Service Speed
Customers experienced long wait times, particularly in the drive-thru, with some stating that they were often asked to pull forward and wait.
- AWAlice WadsworthFeb 25, 20261.0I went to the drive through. employee starts speaking in spanish, I then ask them to speak english please and she yess at me through the speaker. immature torta. anyway i get to the window and say have a wonderful day and she slams the door in my face. tell me you got nun going for you without telling me.
- LDLogan DePerteFeb 21, 20261.0The manager was not helpful. She had me cancel my order because they did not have the ice cream product... okay fine. What bothered me is that she then refused to honor the .29 cent soft drink deal I used on the app. She was argumentative and had no interest in working with her customer.
- CGCesar GuzmanFeb 15, 20262.0They always give me my food wrong! I don't know why I just keep going there!!!🤦
- ABAlba BuenrostroFeb 15, 20261.0Family order 3 meals but they said the soda machine was not working that they only had slushy and shakes so they added slushys for the meal but with $1 upcharge for each drink !!!! 😡 Why are u upcharging when you’re machine is not working and that is your problem this is ridiculous and the manager should handle it differently
- JLJose LeconaFeb 1, 20261.0Food was uncooked, food took too long and the order was messed up, employees are very rude and the place was filthy, bathroom was dirty, and also they need to stop allowing homeless people to be in there, it’s not a shelter. Raw chicken for $2.69 only at McDonald’s! Need to step it up Mickey D’s, TERRIBLE.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 6380 Grand Ave, Gurnee, IL?
McDonald's is open 24 hours a day, seven days a week.
What times is the drive-thru service available at this McDonald's location?
The drive-thru is open 24/7, every day of the week.
Does this McDonald's offer delivery services? If so, what are the delivery hours?
Yes, McDonald's offers delivery daily from 4:15 AM to 3:45 AM the next day.
What types of pickup and delivery options are available at this McDonald's?
Options include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Which payment methods can I use at McDonald's in Gurnee?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app available for ordering McDonald's food?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play.
Does this McDonald's location have WiFi available for customers?
Yes, WiFi is available at this McDonald's.
What nearby restaurants can I visit if I'm in the area around McDonald's at 6380 Grand Ave?
Nearby restaurants include Taco Bell, Red Robin Gourmet Burgers, Poke Bros., Jersey Mike's Subs, Five Guys, Pizza Hut, MOD Pizza, Mission BBQ, and Max & Erma's Restaurant.
Can I find other fast food options close to this McDonald's?
Yes, nearby fast food options include Taco Bell, Five Guys, Pizza Hut, and MOD Pizza, all within the vicinity.
What nearby services can help with automotive repairs or car needs near McDonald's?
Nearby automotive services include Midas: Gurnee, CarWise Gurnee, and Tatiana Sales Car for repair and maintenance.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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