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McDonald's

3.8
(1546 reviews)

Business Details

5555 Grand Ave, Gurnee, IL
60031, United States
(847) 336-8865
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5555 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.8
1,546 reviews
5 stars
665
4 stars
360
3 stars
248
2 stars
104
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly managers, leading to a negative customer experience.

Food Quality

Many customers reported cold or stale food, with some expressing concerns about food safety and freshness.

Cleanliness

Several reviews mentioned dirty conditions in the restaurant, including bathrooms and dining areas.

Play Area

The kid's play area received positive feedback, with families appreciating its presence and cleanliness.

Order Accuracy

There were multiple complaints about incorrect orders and issues with mobile app orders, leading to frustration among customers.
  • GW
    Greg Whisler
    Feb 19, 2026
    4.0
    Great kid play area
  • AM
    AJ M
    Feb 10, 2026
    4.0
    As usual cold food but the kids like the play place.
  • DD
    Dana
    Jan 22, 2026
    1.0
    Women manager at this location is very rude and doesn’t know how to treat customers I can’t understand why McDonald’s would have someone like her working there they need to reevaluate there employees
  • PF
    paul fackler
    Jan 18, 2026
    3.0
    Lack of human service makes this a future gathering point for robots
  • BM
    Benny M
    Jan 3, 2026
    1.0
    On 12/13/25 I came to pickup an order for my friend and grab something for myself. I went to the self service kiosk to use a reward and the screen froze when adding an item. I went to the counter and explained this to the young kid working the counter and got no response. I said I was trying to order a drink and a large fry and the screen froze can you just ring me up here. I showed him my code and when he told me the total it was incorrect. I again explained what happened with the kiosk and he said the code you showed now didn’t have a deal. I explained again what happened and asked why he couldn’t just take care of it. Then he asked what I think was a manager and she just told me you can’t use the deals for another 15 minutes and I had to explain to her what happened and that’s why I came to the counter for help. She reiterated what she already told me until I was like you really aren’t going to help because the kiosk froze. She told the young kid to just charge for the drink and give me a fry and he gave me a medium instead of the large I asked for but I didn’t have the patience to go back and forth with them again. I then asked for pickup order for my friend and showed them the order. They said they didn’t have it but I told them she already paid for and ordered it. I was then told by the manager I think that you need be in the McDonalds with your phone for the order to go through. I then explained that’s not how order pickup works and the whole point is to have the food ready when you arrive within the time frame. She insisted you have to be onsite for order pickups to go through. I stepped aside and had my friend call the McDonalds and they figured it out. The young kid then came over said they had the order now and handed me all the cups to make all the drinks(10 total) myself instead of preparing them as he should have. Eventually I got the food and left after I had to explain how things work to the employees and prep all my drinks myself. I felt like I worked there after this whole ordeal.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5555 Grand Ave, Gurnee, IL?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.

When is the drive-thru open at this McDonald's location?

The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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