Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,531 reviews
5 stars
661
4 stars
355
3 stars
247
2 stars
102
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.
Order Accuracy
Several customers reported issues with order accuracy, including missing items and incorrect orders.
Food Quality
Mixed feedback on food quality, with some customers receiving cold or stale food, while others praised the freshness.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty play areas and overflowing garbage.
Drive-Thru Experience
Many customers expressed frustration with the drive-thru process, citing confusion and delays.
- JJJesseNov 16, 20251.0I'm not sure I've ever eaten a colder fry really hope I don't end up sick. Can't do this place anymore
- RGRuthie GeorgiouNov 16, 20254.0The guy mopping shoved a mouse out of the restaurant without others seeing gross
- HVH VNov 15, 20254.0Clean facility with a playground for kids.
- CCConor CookNov 3, 20255.0We came here on Sunday, October 26, 2025, and we didn’t have any problems. The drive thru was fast and efficient and the person who took our order was very nice and friendly. The food tastes good (as always) and there was no wait. (Written 11-3-25)
- MSMatt StetsonOct 17, 20251.0Even if you're in the lobby, they will force you to drive through the drive thru to pick up a mobile order. HOW DOES THAT MAKE SENSE? Will never patronize this location again as they don't understand logic and are irrational.
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 5555 Grand Ave, Gurnee, IL?
Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.
When is the drive-thru open at this McDonald's location?
The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to 11:00 PM.
What services does this McDonald's location offer for ordering and pickup?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at McDonald's in Gurnee, IL?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru available.
Where can I find the menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html
Is there a mobile app to order from McDonald's at this location?
Yes, you can order using the McDonald's app available on Apple App Store and Google Play Store.
What nearby dining options are close to McDonald's at 5555 Grand Ave?
Nearby dining options include Laredo Taco Company, Olive Garden, Oberweis Ice Cream and Dairy Store, Timothy O’Toole’s Pub, and Toppers Pizza.
Are there convenient places to refuel or shop near this McDonald's?
Yes, Speedway gas station and convenience store is nearby, which is convenient for refueling or grabbing quick items.
What nearby hotels are available for visitors near McDonald's in Gurnee, IL?
Visitors can stay at nearby hotels such as Hampton Inn Chicago/Gurnee and Grand Hotel & Suites.