Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Numerous reviews highlighted rude and unhelpful staff, particularly managers, leading to a negative customer experience.
Food Quality
Many customers reported cold or stale food, with some expressing concerns about food safety and freshness.
Cleanliness
Several reviews mentioned dirty conditions in the restaurant, including bathrooms and dining areas.
Play Area
The kid's play area received positive feedback, with families appreciating its presence and cleanliness.
Order Accuracy
There were multiple complaints about incorrect orders and issues with mobile app orders, leading to frustration among customers.
GW
Greg Whisler
Feb 19, 2026
4.0
Great kid play area
AM
AJ M
Feb 10, 2026
4.0
As usual cold food but the kids like the play place.
DD
Dana
Jan 22, 2026
1.0
Women manager at this location is very rude and doesn’t know how to treat customers I can’t understand why McDonald’s would have someone like her working there they need to reevaluate there employees
PF
paul fackler
Jan 18, 2026
3.0
Lack of human service makes this a future gathering point for robots
BM
Benny M
Jan 3, 2026
1.0
On 12/13/25 I came to pickup an order for my friend and grab something for myself. I went to the self service kiosk to use a reward and the screen froze when adding an item. I went to the counter and explained this to the young kid working the counter and got no response. I said I was trying to order a drink and a large fry and the screen froze can you just ring me up here. I showed him my code and when he told me the total it was incorrect. I again explained what happened with the kiosk and he said the code you showed now didn’t have a deal. I explained again what happened and asked why he couldn’t just take care of it. Then he asked what I think was a manager and she just told me you can’t use the deals for another 15 minutes and I had to explain to her what happened and that’s why I came to the counter for help. She reiterated what she already told me until I was like you really aren’t going to help because the kiosk froze. She told the young kid to just charge for the drink and give me a fry and he gave me a medium instead of the large I asked for but I didn’t have the patience to go back and forth with them again. I then asked for pickup order for my friend and showed them the order. They said they didn’t have it but I told them she already paid for and ordered it. I was then told by the manager I think that you need be in the McDonalds with your phone for the order to go through. I then explained that’s not how order pickup works and the whole point is to have the food ready when you arrive within the time frame. She insisted you have to be onsite for order pickups to go through. I stepped aside and had my friend call the McDonalds and they figured it out. The young kid then came over said they had the order now and handed me all the cups to make all the drinks(10 total) myself instead of preparing them as he should have. Eventually I got the food and left after I had to explain how things work to the employees and prep all my drinks myself. I felt like I worked there after this whole ordeal.
What are the delivery hours for McDonald's at 5555 Grand Ave, Gurnee, IL?
Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.
When is the drive-thru open at this McDonald's location?
The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to 11:00 PM.
What services does this McDonald's location offer for ordering and pickup?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at McDonald's in Gurnee, IL?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru available.
Where can I find the menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html
Is there a mobile app to order from McDonald's at this location?
Yes, you can order using the McDonald's app available on Apple App Store and Google Play Store.
What nearby dining options are close to McDonald's at 5555 Grand Ave?
Nearby dining options include Laredo Taco Company, Olive Garden, Oberweis Ice Cream and Dairy Store, Timothy O’Toole’s Pub, and Toppers Pizza.
Are there convenient places to refuel or shop near this McDonald's?
Yes, Speedway gas station and convenience store is nearby, which is convenient for refueling or grabbing quick items.
What nearby hotels are available for visitors near McDonald's in Gurnee, IL?
Visitors can stay at nearby hotels such as Hampton Inn Chicago/Gurnee and Grand Hotel & Suites.
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