McDonald's

3.8
1539 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5555 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.8
1,539 reviews
5 stars
664
4 stars
355
3 stars
247
2 stars
104
1 star
169

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed fresh and hot meals, while others reported cold, stale, or poorly prepared items.

Customer Service

Customer service experiences varied widely, with many reports of rude staff and poor management, but some praised friendly and efficient service.

Cleanliness

Concerns about cleanliness were prevalent, with multiple mentions of dirty facilities and unkempt dining areas.

Operational Issues

Frequent complaints about order accuracy, long wait times, and issues with mobile orders and drive-thru service.

Family-Friendly

The presence of a play area was appreciated by families, making it a favorable spot for those with children.
  • CA
    Courtney Antus
    4 days ago
    1.0
    Pulled into the drive thru at 9:50. Waited for someone to answer the intercom and nothing, waited a couple more minutes, still nothing. Pulled up to the window to see if i could place an order, one male and one female worker too busy playing in their phones.
  • BM
    Benny M
    Jan 3, 2026
    1.0
    On 12/13/25 I came to pickup an order for my friend and grab something for myself. I went to the self service kiosk to use a reward and the screen froze when adding an item. I went to the counter and explained this to the young kid working the counter and got no response. I said I was trying to order a drink and a large fry and the screen froze can you just ring me up here. I showed him my code and when he told me the total it was incorrect. I again explained what happened with the kiosk and he said the code you showed now didn’t have a deal. I explained again what happened and asked why he couldn’t just take care of it. Then he asked what I think was a manager and she just told me you can’t use the deals for another 15 minutes and I had to explain to her what happened and that’s why I came to the counter for help. She reiterated what she already told me until I was like you really aren’t going to help because the kiosk froze. She told the young kid to just charge for the drink and give me a fry and he gave me a medium instead of the large I asked for but I didn’t have the patience to go back and forth with them again. I then asked for pickup order for my friend and showed them the order. They said they didn’t have it but I told them she already paid for and ordered it. I was then told by the manager I think that you need be in the McDonalds with your phone for the order to go through. I then explained that’s not how order pickup works and the whole point is to have the food ready when you arrive within the time frame. She insisted you have to be onsite for order pickups to go through. I stepped aside and had my friend call the McDonalds and they figured it out. The young kid then came over said they had the order now and handed me all the cups to make all the drinks(10 total) myself instead of preparing them as he should have. Eventually I got the food and left after I had to explain how things work to the employees and prep all my drinks myself. I felt like I worked there after this whole ordeal.
  • VK
    Vsevolod Krikunenko
    Dec 29, 2025
    5.0
    I liked the food a lot and a great people! Taco dinner! Steak tacos were awesome, very fresh meat! Gracias amigos!
  • DL
    Darney Ledezma
    Dec 8, 2025
    1.0
    En este mcdonald's cobran por las salsas
  • JJ
    Jesse
    Nov 16, 2025
    1.0
    I'm not sure I've ever eaten a colder fry really hope I don't end up sick. Can't do this place anymore

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5555 Grand Ave, Gurnee, IL?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.

When is the drive-thru open at this McDonald's location?

The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to 11:00 PM.