Jimmy John's

3.8
180 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5250 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.8
180 reviews
5 stars
92
4 stars
30
3 stars
21
2 stars
11
1 star
26

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported problems with order accuracy and customer service, including rude staff and unfulfilled delivery instructions.

Food Quality

While many enjoyed the sandwiches, several reviews mentioned issues with soggy bread, insufficient meat, and overall dissatisfaction with food quality.

Cleanliness

Some customers noted cleanliness issues in the restaurant, including unpleasant odors.

Speed of Service

Many reviews praised the fast service, although some experienced long wait times for orders.

Positive Experiences

Despite the negative feedback, several customers highlighted positive experiences with friendly staff and enjoyable sandwiches.
  • MR
    Mylie Roberts
    5 days ago
    5.0
    The best Jimmy John’s unwich I have ever had! They loaded it up and it was just as hearty as a regular sandwich. Very impressed.
  • AT
    Art Tousciuk
    Dec 17, 2025
    5.0
    Super duper experience
  • NR
    Noman Rauf
    Sep 21, 2025
    5.0
    Great service and quality.
  • SM
    Sandra Martinez
    Sep 9, 2025
    5.0
    Great location
  • SP
    S Perks
    Aug 26, 2025
    1.0
    I've visited this location 3 times since it's convenient to pickup my order on my way home from work. Only one of those visits did I receive a correct order. On my 1st order, They didn't put any meat on an Italian night club sandwich and that was quite the surprise when I got home to eat my dinner. I complained and never heard back from management. My wife somehow convinced me to order again a couple weeks later from this location and they got that order correct. So today I decided to try them again and this time was ridiculous. I get home and open my sandwich only to find no joke, 2 pounds of lettuce, onion, oil and mayo all soaked into soggy bread. There was meat this time but the sandwich wasn't edible. I couldn't even hold it without oil dripping or the sandwich falling apart due to the sogginess. Needless to say, I will never visit another Jimmy John's again. Wish I could rate them lower. If you dare to try them, please check your food before you leave. Sad that has to be said