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Jimmy John's

3.8
(184 reviews)

Business Details

5250 Grand Ave, Gurnee, IL
60031, United States
(847) 775-7600
https://locations.jimmyjohns.com/il/gurnee/sandwiches-435.html

About

Sandwich Restaurant

Location

Jimmy John's
5250 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

3.8
184 reviews
5 stars
94
4 stars
31
3 stars
21
2 stars
11
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent sandwich quality, with some experiencing soggy or poorly made sandwiches, while others praised the freshness and taste.

Service Issues

Multiple reviews highlighted poor customer service, including incorrect orders, rude staff, and long wait times.

Cleanliness

The location was generally noted as clean, contributing positively to the dining experience.

Speed of Service

Many customers appreciated the fast service, although some reported long wait times during busy periods.
  • FR
    Francis Roxas
    Jan 14, 2026
    1.0
    I went there last night at 940 and they were already closed.
  • MR
    Mylie Roberts
    Jan 7, 2026
    5.0
    The best Jimmy John’s unwich I have ever had! They loaded it up and it was just as hearty as a regular sandwich. Very impressed.
  • AT
    Art Tousciuk
    Dec 17, 2025
    5.0
    Super duper experience
  • NR
    Noman Rauf
    Sep 21, 2025
    5.0
    Great service and quality.
  • NW
    Nate Weber
    Feb 8, 2017
    1.0
    Slow...

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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