Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Gurnee, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
415 reviews
5 stars
225
4 stars
82
3 stars
45
2 stars
12
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong food or drink selections.
Cleanliness
Some customers appreciated the cleanliness of the store, while others noted that it was messy and unkempt during their visits.
Speed of Service
Many reviews mentioned slow service, particularly in the drive-thru, with long wait times being a common complaint.
Product Quality
While some customers enjoyed the coffee and donuts, others reported dissatisfaction with the quality of food and drinks, including watery coffee and poorly made sandwiches.
- DMDonna Messina5 days ago5.0Nice people good service!
- HXHawtie XoxoNov 17, 20251.0Let me just say this is by far the absolute worst dunkin in this area. The employees are so rude but hey they hire young people with no manners!! If you place mobile orders here they’ll absolutely hate you for it and give you attitude. I’ve never had mobile order issues at any dunkin no matter how fast i place the order but they get mad here. Placed a mobile order went to drive through and there was at least 8 cars infront and they still couldn’t manage to make an easy order in that long time. The young girl gave us attitude because they work slow lol… Needs better management and employees. Do better.
- JLJade LOct 28, 20251.0This is the worst Dunkin’ Donuts. They constantly take your order wrong or forgot to give you something that you paid for. Argue with you, they can’t put cream cheese on your bagel. It’s unfortunate because i come here almost daily bc i work close but im just so sick of the customer service at this location on top of pure laziness. Order a twisted bagel and they can’t slice it and add cream cheese? One day they will and the next they don’t.. they charge extras inconsistently. All of the Hispanic women are extremely rude. They look at you like what are you doing here..no good morning or have a nice day! it’s so weird and unwelcoming. Get a different job if you hate working here because this location is just awful!
- JCJenny CarlinOct 14, 20251.0The bigger set guy, always gets smart about any question you ask….. also he try’s getting smart about everything. I was making sure that my food was completed, before I left the restaurant, and he tried to ask me if anything was wrong with my order because I seem like I made a face sheet assume automatically that I was making a face towards whatever he thought I was making a face to. This guy has seriously issues. And I know one thing that’s non-customer service towards a person who actually Show stop every morning to buy their coffees for their meanings for their employees
- AMangie mumfordSep 9, 20255.0The staff is always friendly
Frequently Asked Questions About Dunkin'
What are the holiday seasonal drinks featured at Dunkin' in Gurnee, IL?
Dunkin' in Gurnee features the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher for the holiday season.
What are the operating hours of Dunkin' in Gurnee, IL?
Dunkin' is open daily from 4:30 AM to 10:00 PM.
Does Dunkin' in Gurnee, IL offer delivery and pickup services?
Yes, Dunkin' offers delivery and curbside pickup services.
Where is Dunkin' located in Gurnee, Illinois?
Dunkin' is located at 5414 Grand Ave, Lake, Gurnee, IL 60031.
How can I order ahead from Dunkin' in Gurnee?
You can order ahead using the Dunkin' mobile app or online through their order URL for a fast grab-and-go experience.
What types of food and drinks does Dunkin' in Gurnee serve?
Dunkin' serves espresso, coffee, donuts, breakfast sandwiches, and tea, covering breakfast, lunch, brunch, and dinner meals.
Does the Dunkin' location in Gurnee have a drive-thru service?
Yes, this Dunkin' location has a drive-thru service for convenient ordering and pickup.
Are there other food and beverage options near Dunkin' in Gurnee?
Yes, nearby food options include Biryani Pointe (Indian restaurant), Baskin-Robbins (ice cream shop), Rosati's Pizza, and another Dunkin' location.
Can customers visiting Dunkin' in Gurnee enjoy nearby accommodations?
Yes, guests can find nearby hotels such as Comfort Suites, Best Western Gurnee Hotel & Suites, Baymont by Wyndham Gurnee, Country Inn & Suites, Super 8 by Wyndham Gurnee, and Grand Hotel & Suites.
What nearby services might visitors to Dunkin' in Gurnee find useful?
Nearby services include NorStates Bank - Gurnee Branch, multiple dental offices such as Children's Dentistry of Lake County and Grand Dentistry, as well as beauty salons like JH Artistry and Heaven on Earth Salon Suites.