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Dunkin' Zero
Brand Certified

Dunkin'

4.0
(420 reviews)

Business Details

5414 Grand Ave, Gurnee, IL
60031, United States
(847) 249-9200
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Gurnee, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5414 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

4.0
420 reviews
5 stars
224
4 stars
84
3 stars
45
2 stars
13
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with multiple instances of poor service and attitude from employees.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and inconsistent quality of food and drinks.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and a messy store environment.

Speed of Service

Several customers experienced slow service, particularly in the drive-thru, leading to long wait times.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and enjoyed their food and drinks.
  • AK
    Arnedra Kimmons
    Feb 22, 2026
    5.0
    I visit this location every Saturday night while working and the service is always great! My online order is always right and ready to go when I get there! Noel and the Saturday night drive thru staff is always so nice and friendly! You all are awesome! Thank you!
  • AM
    Alison Morales
    Feb 1, 2026
    1.0
    Worst Dunkin Ever gave me the coffees I ordered cold, forgot to put the cold foam on my drink and they tried to get away with it. People at this Dunkin are rude and don’t have manners. They get mad because you’re telling them the truth about their mistakes. Manager needs to hire better people.
  • RS
    Rory Griffin Sr.
    Jan 25, 2026
    2.0
    This location is Gurnee and this place sucks!!!! The coffee was burnt and the service workers refused to make a fresh pot and the doughnuts were stale and dry
  • EY
    emily yunker
    Jan 19, 2026
    1.0
    Drive thru girl is rude. Missing stuff in our order
  • RA
    Ramzi Akhras
    Jan 2, 2026
    1.0
    I ordered a “frozen” signature latte at the drive thru and when I got to the window, come to find out he handed me a regular drink latte (not frozen). I told the server that I requested a frozen, he said that I ordered a latte. I told him next time it would be nice if you can correct the customer on his/her order. He proceeded to shut the drive thru window in my face and walk out. Very nice how well trained the staff is. 1 star!

Frequently Asked Questions About Dunkin'

What are the holiday seasonal drinks featured at Dunkin' in Gurnee, IL?

Dunkin' in Gurnee features the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher for the holiday season.

What are the operating hours of Dunkin' in Gurnee, IL?

Dunkin' is open daily from 4:30 AM to 10:00 PM.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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