Brand Certified
Dunkin'
4.0(420 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
5414 Grand Ave, Gurnee, IL
60031, United States
Certified by Dunkin' • Mar 01, 2026
(847) 249-9200
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Gurnee, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
4.0
420 reviews
5 stars
224
4 stars
84
3 stars
45
2 stars
13
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with multiple instances of poor service and attitude from employees.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and inconsistent quality of food and drinks.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a messy store environment.
Speed of Service
Several customers experienced slow service, particularly in the drive-thru, leading to long wait times.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed their food and drinks.
- AKArnedra KimmonsFeb 22, 20265.0I visit this location every Saturday night while working and the service is always great! My online order is always right and ready to go when I get there! Noel and the Saturday night drive thru staff is always so nice and friendly! You all are awesome! Thank you!
- AMAlison MoralesFeb 1, 20261.0Worst Dunkin Ever gave me the coffees I ordered cold, forgot to put the cold foam on my drink and they tried to get away with it. People at this Dunkin are rude and don’t have manners. They get mad because you’re telling them the truth about their mistakes. Manager needs to hire better people.
- RSRory Griffin Sr.Jan 25, 20262.0This location is Gurnee and this place sucks!!!! The coffee was burnt and the service workers refused to make a fresh pot and the doughnuts were stale and dry
- EYemily yunkerJan 19, 20261.0Drive thru girl is rude. Missing stuff in our order
- RARamzi AkhrasJan 2, 20261.0I ordered a “frozen” signature latte at the drive thru and when I got to the window, come to find out he handed me a regular drink latte (not frozen). I told the server that I requested a frozen, he said that I ordered a latte. I told him next time it would be nice if you can correct the customer on his/her order. He proceeded to shut the drive thru window in my face and walk out. Very nice how well trained the staff is. 1 star!
Frequently Asked Questions About Dunkin'
What are the holiday seasonal drinks featured at Dunkin' in Gurnee, IL?
Dunkin' in Gurnee features the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher for the holiday season.
What are the operating hours of Dunkin' in Gurnee, IL?
Dunkin' is open daily from 4:30 AM to 10:00 PM.
Does Dunkin' in Gurnee, IL offer delivery and pickup services?
Yes, Dunkin' offers delivery and curbside pickup services.
Where is Dunkin' located in Gurnee, Illinois?
Dunkin' is located at 5414 Grand Ave, Lake, Gurnee, IL 60031.
How can I order ahead from Dunkin' in Gurnee?
You can order ahead using the Dunkin' mobile app or online through their order URL for a fast grab-and-go experience.
What types of food and drinks does Dunkin' in Gurnee serve?
Dunkin' serves espresso, coffee, donuts, breakfast sandwiches, and tea, covering breakfast, lunch, brunch, and dinner meals.
Does the Dunkin' location in Gurnee have a drive-thru service?
Yes, this Dunkin' location has a drive-thru service for convenient ordering and pickup.
Are there other food and beverage options near Dunkin' in Gurnee?
Yes, nearby food options include Biryani Pointe (Indian restaurant), Baskin-Robbins (ice cream shop), Rosati's Pizza, and another Dunkin' location.
Can customers visiting Dunkin' in Gurnee enjoy nearby accommodations?
Yes, guests can find nearby hotels such as Comfort Suites, Best Western Gurnee Hotel & Suites, Baymont by Wyndham Gurnee, Country Inn & Suites, Super 8 by Wyndham Gurnee, and Grand Hotel & Suites.
What nearby services might visitors to Dunkin' in Gurnee find useful?
Nearby services include NorStates Bank - Gurnee Branch, multiple dental offices such as Children's Dentistry of Lake County and Grand Dentistry, as well as beauty salons like JH Artistry and Heaven on Earth Salon Suites.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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