Business Details
About
Mexican Restaurant
Chipotle Gurnee Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,000 reviews
5 stars
452
4 stars
191
3 stars
96
2 stars
64
1 star
197
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the taste and freshness of the food, there were consistent complaints about portion sizes and ingredient quality, particularly with meat and toppings.
Service Issues
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling rushed or ignored during their orders.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty tables, messy dining areas, and unsanitary conditions.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and inadequate portion sizes, leading to dissatisfaction.
Customer Experience
Overall, the customer experience was marred by poor service and cleanliness, despite some positive remarks about the food itself.
- AKAndrew Kletzien3 days ago2.0Inconsistent experience. One group of night staff is friendly and helpful, the next barely speaks to you, gives you half portions, and tries to give you small chips hoping you dont notice, right in front of you.
- AAAndrés Alvarez3 days ago2.0Terrible portions all around. I asked for half and half of chicken and steak. Received around 5 pieces of each. Also received child’s serving of RICE, even after requesting more. I would say I have been to around 50 chipotle locations before this and never felt the need to avoid one, until now.
- TCTracey CordonnierOct 24, 20255.0First time here. It was absolutely delicious! And even better re heated
- FMFred McNattOct 17, 20251.0I was disappointed in the lack of chicken in the two bowls that I ordered. Service was fast. However, there was hardly even a garnish of chicken applied. I should not have to bird dog the people making the food to ensure that I get a normal amount of chicken. Each bowl had approximately 8 pieces of 3/8” cubes of chicken. This is unacceptable. They got me once. They won’t get me again. This review is for the Chipotle in the Southeast corner of the Gurnee Mills property, 17-OCT-2025.
- MTMeno TieShueOct 13, 20251.0I went to pick up my order from this location, I had one chunk of meet the size of a tennis ball in my bowl that's it. The place was so messy I was questioning how clean do they keep the kitchen if they allow the dining area to be this messy. No one asked if I needed help. Very unprofessional, expected more from this Location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Gurnee Mills offer?
Chipotle Gurnee Mills offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at Gurnee Mills?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Gurnee Mills offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle at Gurnee Mills?
You can place an online order through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
Is there a loyalty program or rewards system available at Chipotle Gurnee Mills?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the address and notable landmark for locating Chipotle Mexican Grill at Gurnee Mills?
The address is 6040 Gurnee Mills Cir E, Gurnee, IL 60031, located inside Gurnee Mills. Look for the windmill as a landmark.
Can I use credit cards and gift cards for payment at Chipotle Gurnee Mills?
Yes, the restaurant accepts credit cards and offers gift cards.
What nearby dining options are available around Chipotle Mexican Grill at Gurnee Mills?
Nearby dining options include Chili's Grill & Bar, It's Just Wings, Lone Star Steakhouse, Outback Steakhouse, Texas Roadhouse, FAVE PIZZA, Sbarro, and Auntie Anne's.
What shopping and retail stores are near Chipotle Mexican Grill at Gurnee Mills?
Close by are stores like 2nd & Charles (books and media), Hollister Co. Outlet, Burlington, Buckle, Claire's, Motherhood Maternity, and Furnish 123 among others.
How can nearby places like Gurnee Mills and surrounding retail help customers visiting Chipotle?
Gurnee Mills mall and surrounding retail stores like Floor & Decor and Sears provide convenient shopping options, allowing customers to enjoy a meal at Chipotle before or after shopping errands, making it a convenient dining spot.