Business Details
About
Mexican Restaurant
Chipotle Gurnee Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,011 reviews
5 stars
455
4 stars
192
3 stars
100
2 stars
65
1 star
199
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers complained about small portion sizes and inconsistency in the amount of meat served in their bowls.
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers feeling rushed or ignored during their orders.
Cleanliness
Several reviews noted unsanitary conditions in the dining area and bathrooms, with dirty tables and floors being a common complaint.
Food Quality
While some customers enjoyed the food, there were multiple reports of overcooked or poorly prepared items, leading to dissatisfaction.
Management Issues
Customers expressed concerns about management's lack of responsiveness to complaints and the overall training of staff.
- CMChris Miller2 days ago3.0I walked in and walked out pretty quickly without ordering because the place is just too dirty inside. I saw the commercials that made me want to try chipotle again so I’m going to drive to a different location.
- ECErik C5 days ago1.0Sold me a bowl with very undercooked rice and refused to provide a resolution.
- CDcash dabarberJan 5, 20263.0This will be my second time. I have experience this with the same lady as well. Being very stingy with the meats.I ordered chicken and literally put like ten chicken cubes on a burrito bowl i've seen everybody faces before and after me which was the same facial expression that I gave when she put so little which I paid for extra chicken.After I asked her, that's it.And when she put the extra chicken is the same amount that the normal portion would be unacceptable....!
- FFFoodieDec 28, 20255.0This Chipotle is closest to me and their food is always good. The floors are not always the cleanest and tables pretty gross. Wish they would do a deep clean of the place and then reopen it so the public can enjoy.
- DADinesh AnipakamDec 27, 20251.0Worst chipotle bowl I ever had. There is no flavor in the chicken at all.. never coming back
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Gurnee Mills offer?
Chipotle Gurnee Mills offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at Gurnee Mills?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Gurnee Mills offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle at Gurnee Mills?
You can place an online order through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
Is there a loyalty program or rewards system available at Chipotle Gurnee Mills?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the address and notable landmark for locating Chipotle Mexican Grill at Gurnee Mills?
The address is 6040 Gurnee Mills Cir E, Gurnee, IL 60031, located inside Gurnee Mills. Look for the windmill as a landmark.
Can I use credit cards and gift cards for payment at Chipotle Gurnee Mills?
Yes, the restaurant accepts credit cards and offers gift cards.
What nearby dining options are available around Chipotle Mexican Grill at Gurnee Mills?
Nearby dining options include Chili's Grill & Bar, It's Just Wings, Lone Star Steakhouse, Outback Steakhouse, Texas Roadhouse, FAVE PIZZA, Sbarro, and Auntie Anne's.
What shopping and retail stores are near Chipotle Mexican Grill at Gurnee Mills?
Close by are stores like 2nd & Charles (books and media), Hollister Co. Outlet, Burlington, Buckle, Claire's, Motherhood Maternity, and Furnish 123 among others.
How can nearby places like Gurnee Mills and surrounding retail help customers visiting Chipotle?
Gurnee Mills mall and surrounding retail stores like Floor & Decor and Sears provide convenient shopping options, allowing customers to enjoy a meal at Chipotle before or after shopping errands, making it a convenient dining spot.