Chipotle Mexican Grill

Reviews

• JJ

  Joveleve

  Feb 23, 2026
  1.0
  Horrible Service and Experience. As soon as I started ordering the worker had an attitude with me when he spoke to me. I asked for double chicken and he only put a small amount of chicken and when I said I wanted more he literally only put 2 little pieces of chicken like cmon man, if you hate your job that much just quit it. This location and the Fountain Square location need a whole remodeling of workers because your workers look miserable.
• QL

  qiana langston

  Feb 18, 2026
  2.0
  So I was talked about racially in line as I order my food in Spanish yet they didn't knw I understood Spoke with the general Manager who was dismissal had a full confortation with the staff called corporate and this is what they said No compensation no real explanation no apology workers still working still racially profiling guest yet u got a entire team of Mexican workers that represent your brand and nothing but this statement was sent to me Hi Qiana, I understand, and I am so sorry that this happened. I know that it had to be both frustrating and disappointing. This is not the experience that we want to provide for our guests. Sincerely, Therese Coordinator, Customer Care Chipotle Mexican Grill Im definitely gonna share this globally that you guys dont care for blk people And looking at all the negative comments about this location neither do corporate because the conduct has never changed Word of mouth is bigger than your email ! Ask target
• DD

  Darlene

  Feb 14, 2026
  1.0
  I am writing to formally report a deeply disturbing and unacceptable experience I had at the Chipotle Mexican Grill located at 6040 Gurnee Mills Blvd E, Gurnee, Illinois on February 12, 2026, at approximately 12:26 PM. I entered the restaurant to order three tacos and politely explained that I only wanted one taco prepared immediately because I take my lunch later in the day. I respectfully requested that the remaining ingredients be placed in separate containers so the food would stay fresh and not become soggy when reheated. This was a simple and reasonable request, and I clearly stated that I was willing to pay for any additional portions if necessary. Although one employee initially acknowledged my request, another employee quickly became visibly irritated and dismissive. When I calmly repeated my request, she responded in a rude and condescending tone, implying that I would not want to pay. She then began speaking negatively in Spanish to coworkers, seemingly unaware that I could understand what was being said. Being talked about in this manner, directly in front of me, was humiliating, disrespectful, and deeply hurtful. When I asked for her name in an effort to address the situation appropriately, she escalated the interaction by raising her voice and yelling across the counter. At no point was there an attempt to treat me with dignity or basic customer courtesy. Most concerning of all, the general manager, Rylee Oakes, was present and fully aware of the situation yet failed to intervene, de-escalate, or provide any meaningful assistance. Instead of demonstrating leadership or professionalism, I was told to “just take the food” and was made to feel as though I was the problem. This complete lack of accountability and empathy from management was shocking and unacceptable. As a loyal Chipotle customer who frequents multiple locations and spends well over $80 per week, I left this restaurant feeling racially profiled, unwelcome, and profoundly disrespected. No customer—regardless of background—should ever experience treatment that feels discriminatory, dismissive, or degrading. Conduct like this is not only contrary to basic standards of customer service, it is incompatible with the values any modern business must uphold to earn and keep public trust. Customers like myself are the reason businesses remain open and successful. When loyal patrons are treated in this manner, it raises serious concerns about the culture, training, and leadership at this location. I am requesting that corporate leadership conduct a thorough review of this incident, including staff conduct and managerial response, and provide a formal explanation of how Chipotle intends to ensure that no other customer is subjected to this type of treatment. Accountability, corrective action, and meaningful follow-up are warranted. I look forward to your prompt response.
• JM

  Joanna Marban

  Feb 13, 2026
  1.0
  My order was sloppy, the server was a bit rude and out of place . I asked for extra salsa and they almost refused to give me some even though how much I had just paid for my order. The cashier was trying to be helpful on all areas of the lobby despite there being a "manager" present. Very poor treatment of clients and workers.
• IM

  Ioana Mihulet

  Feb 5, 2026
  3.0
  Decent size, food was good but the only reason why I didn't give 5 stars is because the chips always seem stale. It's only noon, how can the chips be stale already? It was just brittle, dry and bland. Man when you get those good chips, it definitely makes the meal 🤌🏻

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