Business Details
About
Sandwich Restaurant
Location
Charleys Cheesesteaks
6170 West Grand Ave. Suite F701, Gurnee, IL
60031, United States
Hours
Reviews
4.1
216 reviews
5 stars
115
4 stars
53
3 stars
19
2 stars
9
1 star
20
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food quality, particularly the cheesesteaks and fries, although some noted issues with portion sizes and consistency.
Service Issues
Multiple reviews highlighted poor customer service experiences, including rude staff and incorrect orders.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, feeling that the food was overpriced for the portion sizes offered.
Cleanliness and Freshness
While many appreciated the freshness of the food, there were complaints about cleanliness and food safety, including reports of hair in food and food poisoning.
- LELaura Bolivar EstupiñanDec 20, 20252.0Muy mala atención, por hacer las cosas rápidas no atienden bien a la gente. La comida no es como sale en las imágenes. Pedimos unos sándwiches the Old School que se supone que es extra carne y era poca carne, no tenía nada de queso como se ve en las imágenes. La verdad que publicidad tan engañosa.
- HBHeather BSep 5, 20255.0The best cheese steaks I have ever had. The fries are good too. Food came hot and fast.
- JFJ.R. FlappdoodleSep 3, 20255.0I love the sandwiches from here
- MPmaria perezJul 28, 20251.0I ordered Charley's around 2 pm and the young lady who took my order was very rude and disrespectfully on a phone call throughout the process of taking my order. I saw the manager come to the front and he didn’t even say anything to her. Very unprofessional, what a disappointment.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours of Charleys Cheesesteaks at Gurnee Mills Mall?
Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks at this location does not offer delivery service; all delivery hours are listed as closed.
Is there a drive-through option available at Charleys Cheesesteaks in Gurnee Mills Mall?
No, the drive-through is not available at this location as drive-through hours are closed every day.
Can customers pick up their orders directly from Charleys Cheesesteaks?
Pickup service is currently not available; pickup hours are closed throughout the week.
Does Charleys Cheesesteaks offer takeout service?
The takeout service is not offered at this location since takeout hours are closed on all days.
What payment methods are accepted at Charleys Cheesesteaks at Gurnee Mills Mall?
Accepted payment options include American Express, Discover, Mastercard, and Visa.
Where is Charleys Cheesesteaks located within Gurnee Mills Mall?
It is located at 6170 West Grand Ave. Suite F701 in Gurnee, Illinois, within the Gurnee Mills Mall.
Are there coffee shops near Charleys Cheesesteaks for a quick drink?
Yes, Starbucks is nearby, providing a convenient spot for coffee before or after your meal at Charleys Cheesesteaks.
What shopping options are close to Charleys Cheesesteaks in Gurnee Mills Mall?
Nearby shopping options include Locker Room by Lids for hats, Aéropostale for clothing, and Zales Outlet for jewelry, all within easy reach of Charleys Cheesesteaks.
Are there other dining options near Charleys Cheesesteaks at Gurnee Mills Mall?
Yes, nearby you can find SHAWARMA KING #2 for Middle Eastern cuisine, Sbarro for Italian pizza, and Ruby Tuesday for American-style dining.