Buffalo Wild Wings

Reviews

• AM

  Ariana Mora

  Nov 11, 2025
  1.0
  Buffalo wild wings in Gurnee…..The food is good but the service is terrible,it takes so long to get the food especially when you order online,they give you a pickup time and when you get there,you need to wait 30 to 40 minutes. They always say that their busy but sometimes the restaurant is not that busy, and if they give you a time they should be ready that’s why people order time ahead. All the pickup parking spots are occupied when nobody is picking up any food.
• JO

  Julissa Ortiz

  Nov 3, 2025
  4.0
  The food was great, and John was incredibly nice, attentive, and engaging. He made sure we had everything we needed and checked in often, which really made the experience enjoyable. Although it was disappointing that burgers weren’t available, the manager was understanding and offered us 15% off for not being informed ahead of time. John’s great attitude and service definitely made up for it — he turned what could’ve been a letdown into a really pleasant dining experience.
• DT

  Daryl Thompson

  Oct 27, 2025
  1.0
  My daughter and I stopped in late on a Saturday evening, around 11:32 pm (10-25-25). There was no hostess there to greet and seat us. The restaurant wasn't too busy, but we waited patiently to be seated. Once we were met by the hostess, we were taken to a crowed area and seated at a high-top table next close to the bar. I asked if we could get a booth, as they're much more comfortable. She mentioned that they were rotating and took us to a booth that I just saw a male waiter cleaning while we were waiting to be seated. Although he attempted to clean the booth, it was still filthy when we were seated. My particular side of the booth was still moist from the nasty towel he used to attempt to clean the booth prior to us being seated. My side of the booth had barley enough clean space to actually sit (only 25% was was suitable, while the other 75% of my booth seat was showing crumbs and other nasty looking items on it). Our waiter came over and I let him know that this was unacceptable and that we would need this to actually be clean if we were going to sit here. The booth table, like most of the side of the restaurant that we were on had napkins and what looked like the aftermath of several Chunk E Cheese kids parties on the floor. I really couldn't believe the manager let this place look this bad regardless of the reason. Our waiter tried to sweep up the mess, as my daughter and I decided to not sit at the filthy booth and to take a small table right across from the booth. My daughter noticed that the new table we took also wasn't cleaned properly, as it had a hair on it before we even sat down. I also requested that he reclean this table. I received a text from a friend at 11:36, and this was when we placed our order. We had 10 boonless wings, and a burger and chicken dippers off of the 2 for 20 menu. We received our drinks and never heard from the waiter again. We both went to the restroom after our order and I grabbed some napkins from the bar to dry my hands while going back to our table. I used the damp napkins to whip down the table again since it still wasn't dry. The napkins looked dirty after using them to dry the table, showing how dirty it really was! Another group teenagers came into the restaurant and took the dirty booth across from us. I noticed that they got their food within 5 mins, although we were defiantly seated and order before them. I waited until 12:05 to finally ask another waiter if he was the manager. I thought he was only because he didn't have on a normal uniform, he seemed to be wearing a normal t- shirt unrelated to the restaurant (although I may be wrong). He diapered to go check on our food. I then decided that if our food wasn't at our table by 12:10 am, that we would simply leave and hit a drive through restart, as we were still 2 hours from home and just wanted to eat and get back on the road. The food never showed by, so we left. I called and asked for a manager and she took my call. She sated that we didn't actually wait as long as we did, because the waiter who can't clean a booth, didn't put in our order until 12:52, which was approximately 15 minutes after we placed our order. So that means that he purposefully waited to put our order in. I'm guessing he was offended that I had him clean 2 tables after he thought they were good enough to seat paying customers. The female manger also stated during our conversation that chicken dippers take much longer to fry compared to the rest of our fried food order and that's why it was taking so long. I have been patronizing this chain for over 20 years now, back when we still called it BW3'S! So to get this type of service was very disappointing.
• ZG

  Zuzanna Grabowska

  Oct 27, 2025
  1.0
  The manager here needs to be fired asap. Waitress is awesome. Manager just walking around with his ipad while the place looks like a tornado blew thru
• MG

  Massiel Sanchez Giles

  Oct 21, 2025
  5.0
  All I have to say, is ALBERTO is the best server/bartender. He is so friendly and such great energy. Will be back just to sit at the bar.

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