Dunkin'

Reviews

• NS

  Nishanth Sanjithkumar

  Feb 22, 2026
  1.0
  If only we have "0" as an option to rate food/service/atmosphere. The problem is the service and the lady who I was trying to order from was THE RUDEST staff I have encountered when ordering food. I canceled my order and told her she was rude and it's not worth investing my money on service that was despicable. She did not even let me finish ordering, kept cutting off saying "is that all? what's next? common, yeah yeah". Really? I cut her off to tell how she's just rude and not worth me investing in the store and to cancel the order. This concerns seems to be resonating on the staff in the morning (looking at prior reviews). The staff in the afternoon, particularly male with the beard, is the kindest and professional staff I look forward to seeing there. Maybe they should think about switching him to the morning shift, make him a shift manager, and boost up the customer service. Customers are not only paying for the product, but their experience and service at the location. This lady needs to be let go! Obviously, she doesn't care if she keeps the customers coming back or not. To the owner: Do something to improve this concern from many of the customers on here, make a change so the people investing in your business has a good experience and want to continue to come back. I go to the gas station associated with the same location, but I have stopped going to this Dunkin, instead I go to the one in Libertyville where the customer service is much better and the service is faster.
• MF

  Max Fax

  Feb 13, 2026
  1.0
  They messed up with my order
• FA

  Flavio A

  Dec 7, 2025
  1.0
  Didn’t think it was possible to mess up a dunkalatte but this place somehow managed. Couldn’t take more than a sip. Straight to the garbage.
• BM

  Brenda Mascorro

  Oct 6, 2025
  1.0
  I’ve been here twice it’s right by my job…. I’m not even surprised at the reviews cause they are TRUE. In the early morning the ladies there are super rude, nasty tone like they hate their job. I was even extra nice to see if they would change the attitude and nope . Rude as hell. Never coming here again . Rather go to the one close by in Lake Bluff Foreal .
• MG

  Melanie Gutierrez

  Apr 10, 2025
  1.0
  Terrible service, nasty attitude, and clearly nothing is being done about it. Don't waste your time, drive thru takes forever.

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