We are a family owned business with two conveniently located Cafes in Grayslake, Illinois. Featuring a HUGE dine in and take out menu, handmade bakery pastries made on sight daily, homemade soups, sandwiches and salad. Don't forget a full coffee bar stocked with gourmet beans, roasted in small batches locally every week and ground to order. We also offer handmade chocolate specialties & toffees, a full catering menu, custom decorated cakes and cookies, along with beautiful gift baskets and candy trays.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.