McDonald's

3.5
505 reviews
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Business Details

1275 N Rt 83, Grayslake, IL
60030, United States
(847) 548-9763
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1275 N Rt 83, Grayslake, IL
60030, United States

Hours

Reviews

3.5
505 reviews
5 stars
181
4 stars
99
3 stars
94
2 stars
44
1 star
87

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about cold or poorly prepared items.

Speed of Service

Customers noted long wait times in the drive-thru and inside, with inconsistent service speed.

Overall Experience

Overall, many customers expressed dissatisfaction with their experiences, often preferring other locations.
  • RL
    rac L
    Oct 27, 2025
    1.0
    Very disgusting! They racially profile black delivery drivers here. The guy refused to hand me the order and said that I had to show him a completed order. He was very disgusting about it. He said that people had been taking orders. Let me guess, the "people" were ALL BLACK. When I went back to speak with the manager he was laughing. Which i have it all on a video i was recording. I also made Uber aware of the experienceand the video i recorded. Black drivers be aware!
  • SG
    Steve Greko
    Sep 17, 2025
    1.0
    It will get you sick. everytime.
  • KB
    Kateryna Bodnarchuk
    Aug 16, 2025
    1.0
    I arrived at 11:50 at the drive-through. You made me wait for 8 minutes and I never got an answer. Calling is useless, apparently the guys decided to close earlier than necessary. Either change the opening hours on Google Maps, or close on time (it says that you close at 12:00).
  • JT
    Jeremy Tessitore
    May 27, 2025
    1.0
    You made me pull forward to wait for an online order that was checked in 5 minutes before I pulled up, while I was pumping gas. You made me wait so long I had to come in and demand my food that was JUST SITTING THERE. Even better, you didn't even put on the customizations I PAID EXTRA FOR. And then to top it off, you hung up on me FOUR times when I called to get my money back. I will continue calling until you answer the phone and refund me.
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Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's in Grayslake, IL?

McDonald's in Grayslake is open daily from 6:00 AM to 10:00 PM.

When is the delivery service available at this McDonald's location?

Delivery is available Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM.