Jimmy John's

4.0
188 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1152 E Washington, Grayslake, IL
60030, United States

Hours

Reviews

4.0
188 reviews
5 stars
104
4 stars
34
3 stars
17
2 stars
6
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both for delivery and in-store pickups.

Food Quality

There were mixed reviews on food quality, with some customers praising freshness while others complained about stale bread and incorrect orders.

Customer Service

Customer service experiences varied widely; some praised staff for being friendly and helpful, while others reported rude interactions and poor management.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and overall store condition.

Order Accuracy

Many customers expressed frustration with incorrect orders and the lack of resolution when issues were raised.
  • AV
    Ash VA
    Sep 13, 2025
    5.0
    My husband and I have been eating at this JJ’s for a while now and the food and service is always great!
  • LL
    Lindsey Lewis
    Aug 22, 2025
    1.0
    Honestly the slowest location I’ve ever ordered from. It’s a five minute drive but guaranteed 30-40 min delivery every time. And if you call and talk to the rude manager he will mansplain being busy when their whole thing is freaky fast.
  • SS
    scott
    Dec 8, 2023
    4.0
    Jimmy John's is ok not great just ok
  • LO
    Louis Olswang
    May 17, 2022
    5.0
    I was having a bad day and my ride to Jimmy's was late. The staff were kind and went above and beyond waiting for me. Thank you for making my day!
  • RD
    Rama Daje
    Sep 9, 2020
    5.0
    20 minutes from placing online order to getting my food delivered. Amazing!