Chipotle Mexican Grill

Reviews

• JW

  Justin Wienrank

  2 days ago
  3.0
  Food taste is great, but prices are high, & you get WAY more food if you order in person than through the App for pick up. You only get half of a burrito bowl for the full price if you order ahead.
• KP

  Karen Patel

  Nov 2, 2025
  1.0
  They overcharged me for 2 steak tacos. I got 4 tacos total and they charged me for 6. Two weeks prior when I went they barely put anything inside my tacos. They give the smallest portions. I drive further to go to another chipotle than this one. TERRIBLE
• JM

  Jack Macher

  Nov 1, 2025
  1.0
  Portion sizing makes me think it’s coming out of the workers paychecks directly. On top of the food coming out of their paychecks it always seems like you’re bothering them just ordering food. The only good thing about this place is that it’s always clean. Disappointed that this is down the street from me and I’ll make the drive to Gurnee instead.
• ND

  Nikki Davila

  Oct 31, 2025
  1.0
  I’ve gone here multiple times since it opened and it’s honestly a hit or miss with the food and customer service - and it’s usually a miss. I just left after complaining to the manager on duty Matthew about the terrible customer service I received from Amayrani, who rang up my order wrong and said she couldn’t do anything about it after talking with her friends ahead of me for over 5 minutes. Matthew said “well I can’t fire her so do you want a free bowl” to my complaint while she sat there laughing. On top of the horrible customer service; the food almost always tastes like it’s been sitting out for a while and the portions are insanely small to where you almost always have to ask for double if you just want a normal portion at any other chipotle. If you can, avoid this location and drive the bit to the Round Lake Beach location because it’s not worth the headache.
• RG

  richard gonzales

  Oct 27, 2025
  1.0
  Just came from Chipotle in Grayslake. I sent my wife in to order a steak burrito with just onion and cilantro, she came out with the burrito, but she said they don't serve the burrito with onion and cilantro, but they can add guacamole, beans, etc. When I got home I called the restaurant to complain to the manager, all I got was a website to complain. What kind of "Authentic" Mexican restaurant does not have cilantro and onions available for a burrito ?? Also, the meat was as hard as a rock ! They overdo the cumin for flavor, I didn't even eat half of it, I threw it away. I'm Mexican, I know what a good burrito should be prepared , I'm going to tell all my friends, stay away !!!!

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